On Thursday, June 4, my daughter bought two tickets to Alaska using MyFlightSearch. Although MyFlightSearch did not send a confirmation email, she received an email from HighSkyCheap confirming the purchase. We have a copy of the email with the booking number assigned to the purchase.
She spent $1535.60 on the two tickets. The money cleared her bank account on June 8, 2020. The bank statement shows an agent fee number and was made payable to SkyFlightCheap, TX. First and foremost, my daughter did not cancel the flight, the company cancelled it.
My daughter never received the e-tickets which were promised via email within 24 hours. After contacting MyFlightSearch customer service on Monday, June 8, she was informed that the flight scheduled in July had been cancelled. No communication of any kind (email/phone) from MyFlightSearch, HighSkyCheap, or SkyFlightCheap was sent regarding the flight cancellation.
After speaking with two different MyFlightSearch customer service representatives on Monday, June 8, she was assured that she would receive a full refund within 20-28 business days. She was told that the delay of the refund was due to COVID-19. Thursday, July 16, marked the twenty-eighth business day since customer service was contacted. My daughter has yet to receive her refund.
On Monday, July 20, I will be reporting these three companies to the United States Department of Transportation- Aviation Consumer Protection, the Federal Trade Commission, Nevada (and Texas) Attorney General’s office, Nevada (and Texas) Consumer Affairs, and the Better Business Bureau of Nevada (and Texas).
My family has waited the appropriate amount of time as deemed necessary by MyFlightSearch to receive the refund from these tickets. After contacting the aforementioned government agencies, legal action will be taken to recover the cost of the purchased tickets.