2Checkout.com

2Checkout.com Reviews & Complaints

Reviews: 1

1 RATING
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Published: 31 March 2020

Posted by: Kenneth

1 Message by you on Tue, 20th May 2008 5:45 am It is 20 May’08 (7-10 days from your last email) & I’ve yet to receive a US$12 refund. What’s the status of the refund? —– Original Message —- From: “[protected]@2checkout.com” To: [protected]@yahoo.com.sg Sent: Sunday, 11 May 2008 12:36:35 Subject: 2CO Transaction Modified. A credit/refund has been issued on the following order. Sale: [protected] Amount: 12.00 Additional comments: Money Back Guarantee – $12 -datasage.net A refund can be issued by 2Checkout for various reasons, including: 1 ) Requested by the cardholder. 2 ) Requested by the vendor. 3 ) Failed internal fraud checking. Your refund should appear on your credit card/bank statement within the next 7-10 days. If you have further questions regarding this refund, you may submit a online support ticket via the following URL: http://support.2co.com/deskpro/newticket.php Thank You, 2Checkout.com Inc 1785 O’Brien Road Columbus, OH 43228 Contact us: http://www.2checkout.com/contactus.htm Customer Service: [protected] toll-free in U.S. & Canada [protected] international callers [protected] local from UK & Northern Ireland Yahoo! Toolbar is now powered with Search Assist.Download it now! http://sg.toolbar.yahoo.com/ 2 Message by bsereday on Tue, 20th May 2008 6:42 am Greetings Sir Or Madam, Thank you for contacting 2Checkout.com. I apologize for any inconvenience. Your order placed with http://www.3ix.org/ was refunded. Refunds can take 7-10 business days. If you do not receive the refund by 5-22-08 please contact us again. Please feel free to reopen this ticket by responding to this email for further assistance. Thank you, Breanna 2Checkout.com Customer Care Knowledge Base: http://support.2co.com/deskpro/faq.php V2 Users Guide : https://www.2checkout.com/documentation/UsersGuide2/usersguide.html 3 Message by you on Thu, 22nd May 2008 1:05 pm It is now 23 May’08, 12.50am(GMT+8) & my credit card account still doesn’t show any refund for: Sale: [protected] Amount: 12.00 Additional comments: Money Back Guarantee – $12 -datasage.net I have online access to my credit card account including all billed & unbilled transactions. This means I can even see transactions which have yet to appear in my monthly statement. There is no entry for a US$12 refund. I have called my credit card bank & they confirm the same. What’s happening? I don’t want to ask my credit card bank to raise a dispute unless absolutely necessary in order to avoid extra work & hassles for all parties concerned but I need to see the refund in immediately(no later than my 24 May’08). —– Original Message —- From: 2Checkout Help Desk To: Datasage Data Recovery Sent: Tuesday, 20 May 2008 6:42:56 Subject: RE: Re: 2CO Transaction Modified. – [1979-PGLX-0555] [c3f5eec1 4 Message by you on Thu, 22nd May 2008 1:05 pm FYI, FYNA. —– Forwarded Message —- From: Datasage Data Recovery To: 2Checkout Help Desk Cc: [protected]@3ix.org; Datasage Data Recovery Sent: Friday, 23 May 2008 12:59:49 Subject: Re: Re: 2CO Transaction Modified. – [1979-PGLX-0555] [c3f5eec1] It is now 23 May’08, 12.50am(GMT+8) & my credit card account still doesn’t show any refund for: Sale: [protected] Amount: 12.00 Additional comments: Money Back Guarantee – $12 -datasage.net I have online access to my credit card account including all billed & unbilled transactions. This means I can even see transactions which have yet to appear in my monthly statement… There is no entry for a US$12 refund. I have called my credit card bank & they confirm the same. What’s happening? I don’t want to ask my credit card bank to raise a dispute unless absolutely necessary in order to avoid extra work & hassles for all parties concerned but I need to see the refund in immediately(no later than my 24 May’08). —– Original Message —- From: 2Checkout Help Desk To: Datasage Data Recovery Sent: Tuesday, 20 May 2008 6:42:56 Subject: RE: Re: 2CO Transaction Modified. – [1979-PGLX-0555] [c3f5eec1 5 Message by nbutler on Thu, 22nd May 2008 1:53 pm Hello Sir/ Madam, Thank you for contacting 2Checkout.com. I apologize for any inconvenience you have experienced with your http://www.3ix.org order. I am sorry, I have forwarded this to our refunds specialist. Please allow them a reasonable amount of time to push this refund. If you are not contacted in a timely manner, please contact us again. Feel free to reopen this ticket, or call for any additional assistance. We appreciate your patience, as well as, your patronage. For your convenience, our Customer Care department is open 24 hours a day, 7 days a week. Thank you, Nathan Butler 2Checkout.com Customer Care http://www.2checkout.com [protected] [protected] (US & Canada) [protected] (UK & Northern Ireland) Fax: [protected] or [protected] (US & Canada) 6 Message by you on Mon, 26th May 2008 6:15 am It is 26 May’08, 18.15hrs & I still don’t see the refund in my Credit Card Account. It has been 15 days from your email informing me that I should receive the refund in 7-10 days. What exactly is a “reasonable amount of time to push this refund”? When exactly will I be receiving the refund? I need to keep my Credit Card Bank posted so that they can advise me on the next course of action to seek redress. —– Original Message —- From: 2Checkout Help Desk To: Datasage Data Recovery Sent: Friday, 23 May 2008 1:53:35 Subject: RE: Re: 2CO Transaction Modified. – [1979-PGLX-0555] [c3f5eec1 7 Message by nbutler on Mon, 26th May 2008 8:23 am I am sorry, it may take another 5 days for the second refund to appear in your account. If you do see it reflected by Friday, please contact us again. Feel free to reopen this ticket, or call for any additional assistance. We appreciate your patience, as well as, your patronage. For your convenience, our Customer Care department is open 24 hours a day, 7 days a week. Thank you, Nathan Butler 2Checkout.com Customer Care http://www.2checkout.com [protected] [protected] (US & Canada) [protected] (UK & Northern Ireland) Fax: [protected] or [protected] (US & Canada) 8 Message by you on Tue, 3rd Jun 2008 7:25 am It is 3 June’08, 23 Days from your first email on 11 May’08 informing me that I will receive the US$12 refund in 7-10 days. It is also 8 days from your email below telling me that it will take another 5 days. My Credit Card bank would like to know what is the exact reason for the delay before they instruct me as to the next course of action. —– Original Message —- From: 2Checkout Help Desk To: Datasage Data Recovery Sent: Monday, 26 May 2008 8:23:02 Subject: RE: Re: 2CO Transaction Modified. – [1979-PGLX-0555] [c3f5eec1 9 Message by chay on Tue, 3rd Jun 2008 12:28 pm Thank you for contacting 2checkout.com. The refund was issued on 05/27/08, however, it appears it did not fully process. I have sent the refund request to a specialized department for manual processing. Please allow 7-10 business days for the credit to appear on your statement. I apologize for any inconvenience this may have caused. We appreciate your patience, as well as, your patronage. For your convenience, our Customer Care department is open 24 hours a day. Thank you, Charlotte 2Checkout.com Customer Care http://www.2checkout.com [protected] [protected] (US & Canada) [protected] (UK & Northern Ireland) Fax: [protected] or [protected] (US & Canada) 10 Message by you on Wed, 4th Jun 2008 7:50 am Each time I wait for 7-10 days for the refund, it never happens. This is the 2nd time I’m being asked to wait 7-10 days (on top of the most recent 5 days). How am I to know for sure that the refund will happen after this? Do you really feel that an apology suffices? What happens if it still doesn’t go through? What are you doing different from the last 3 times to ensure it goes through? This US$12 is nothing compared to the business loss during the 1 week I hosted with you & my website & email was down 3 times, the last for more than 56hrs before I had no choice but to immediately host with someone else. However, this US$12 refund is an indication of your sincerity in service recovery & you commitment to fulfill your 30-day money-back guarantee. The longer you take to do this & the more time & effort I need to get you to do what you should have done promptly & without any hassle on my part reflects badly on you & 3ix. I’m still hosting another domain & website with 3ix (I’ve mentioned the domain to them in earlier emails) & I’m seriously considering if I should continue to do so if I don’t get the refund this time. —– Original Message —- From: 2Checkout Help Desk To: Datasage Data Recovery Sent: Wednesday, 4 June 2008 12:28:01 Subject: RE: Re: 2CO Transaction Modified. – [1979-PGLX-0555] [c3f5eec1 11 Message by cc_rep_08 on Wed, 4th Jun 2008 12:44 pm Greetings Valued 2Checkout.com Customer! Thank you for contacting 2Checkout.com. I apologize for this inconvenience that this has caused. We have recently made some updates to our system and experienced some issues with this. We are in the process of manually processing refunds. Your refund should post back onto your Visa in 10 business days, June 18, 2008. If you notice that it hasn’t posted to your account by then please contact us so we can further assist you. We appreciate your patience in working with us to resolve this matter. Please feel free to reopen this ticket if you need any additional assistance. Thank you, Samantha Customer Care 2Checkout.com Contact us: http://www.2checkout.com/contactus.htm [protected] [protected] (US & Canada) [protected] (UK & Northern Ireland) Fax: [protected] or [protected] (US & Canada) 12 Message by you on Thu, 19th Jun 2008 2:10 am As I anticipated, it is 19 June’08 and, once again, after waiting 10 business days from your last promise that I will receive the refund by 18 June’08, I have not. What’s your excuse this time? What exactly went wrong this time? What did you do this time that’s different from the past 4 times? What will you be doing different henceforth? I’ve received a US$6.95 refund for the same order within 10 business days previoulsy. Why can’t you replicate what you did for this US$6.95 refund when you process the US$12 refund? It’s becoming clear that you are just making excuses and really have no intention to make the refund. You really leave me no choice but to do what I need to do to get back what’s rightfully mine. —– Original Message —- From: 2Checkout Help Desk To: Datasage Data Recovery Sent: Thursday, 5 June 2008 12:44:46 Subject: RE: Re: 2CO Transaction Modified. – [1979-PGLX-0555] [c3f5eec1 13 Message by nbutler on Thu, 19th Jun 2008 9:50 am Hello Sir/ Madam, Thank you for contacting 2Checkout.com. I apologize for the time it took for us to reply to this ticket. I am sorry, but we recently updated our back end billing and this order was put through our old system. We have techs manually pushing these refunds but it may take a little longer. Please allow 5-10 days for the money to appear in your account. If you are not contacted in a timely manner, please contact us again. Feel free to reopen this ticket, or call for any additional assistance. We appreciate your patience, as well as, your patronage. For your convenience, our Customer Care department is open 24 hours a day, 7 days a week. Thank you, Nathan Butler 2Checkout.com Customer Care http://www.2checkout.com [protected] [protected] (US & Canada) [protected] (UK & Northern Ireland) Fax: [protected] or [protected] (US & Canada)

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