GM www.GMGOODWRENCH.com C/o Fraud Prevention P.O. 33172 Detroit, MI 48232-5172 Dear owner/operator, The President of 4 Wheel Parts has developed a pattern of generating public statements which directly contradict 4 Wheel Parts Unsatisfactory Performance Record with the Better Business Bureau and now also shamefuly contradict the 15 State Violations his company was just issued. Be advised that the magnitude of this investigation is as equal to an/or greater than the Sears Automotive Scandal. Example below: “4 Wheel Parts Performance Center operates on the philosophy that a business cannot be successful unless the customers have a good experience,” said Greg Adler, president of 4 Wheel Parts Performance Center. “Our new partnership with Exide Technologies allows us to extend our respected Pro Comp brand to include a line of high performance automotive and marine batteries that meet the rigorous demands of our customers. With the Exide product line, we are continuously improving 4 Wheel Parts to help us earn new business.” The State Agency, Bureau of Automotive Repair has just completed their several month long Fraud investigation into the company known as 4 Wheel Parts Performance Centers/Transamerican Auto Parts Inc. This company operates a nationwide off-road store chains, Including but not limited to the SELLING of factory truck warranties redeemable at all major nationwide dealerships, and is also in the business of selling aftermarket parts/accessories to dealerships nationwide. Several questionable issues delayed and/or interfered with the State Agencies abilities to complete their full investigation into this business entities transactions/conduct. One such example was the, Failure to produce documents/invoices in timely manner and/or the deliberate withholding of these documents to gain a strategic advantage, which is a violation of the business and professions code. President Gregory W. Adler of 4 Wheel Parts Performance Centers/Transamerican Auto Parts Inc. has vehemently denied any wrong doing to date and has stated via the internet that, The customer is number one at 4 Wheel Parts. However, his statement completely contradicts his companies Better Business Bureau Company Reliability Report of having an Unsatisfactory Performance Record which the report includes the following specifics below: *Delivery Issues,*Difficulty Obtaining Refunds, *Overcharging,*PoorInstallation,*Poor Customer Service, *Billing Disputes,*Failure to Deliver Ordered Merchandise *Missing Items, and Incorrect Items. A BBB Company Reliability Report on 4WP/Transamerican Auto Parts can be obtained at www.labbb.org. Furthermore, Mr. Gregory W. Adler’s statement of, The Customer is Number 1 is once again contradicted by the 15 State Violations issued by the State Agency, Bureau of Automotive Repair making his business subject to special and punitive damages. This is just some of the following State Agencies final report violation subject matter that will be available via subpoena: Written False and Misleading Statements etc. Failure to Provide Written and Revised Signed Estimates etc. Charging for Items Not Specifically Described etc. Installation of Non-Calibrated (Zero-Mile) Odometer, installed on factory leases. Several severe offenses were committed; unfortunately no enforcement action was taken due to the fact that there are no laws/enforcement regulations and/or legislation on the books to date. The State Investigator audited the annual idler arm sales records between a major dealership and 4 Wheel Parts. Service Manager stated (name withheld), That after approximately (600) 1500 series idler arms were sold to 4 Wheel Parts, they began to return them for credit/exchange. Service Manager continued, I know that you are not installing these parts on factory stock trucks, but installing them on trucks with larger wheels and tires that puts a huge strain/wear on these parts causing them to wear prematurely. Not only am I going to stop crediting you these idler arm parts, I’m going to stop selling them to you altogether. 4 Wheel Parts were purchasing factory stock parts and stating that they were Heavy Duty to handle the larger wheels and tires. ANOTHER VIOLATION issued by the State Agency. 10 other violations were issued similar in nature. This State Agency report that contains 15 violations has been brought to you at terrible cost and sacrifice to me. You may obtain a Bureau of Automotive Repair Records Management/Subpoena Unit Form explaining in detail how only your counsel may obtain this very important report at www.autorepair.ca.gov/stdhome.asp or write to: Consumer Affairs Bureau of Automotive Repair (Main Office) C/o 4 Wheel Parts Fraud Investigation 400 R Street, Suite 5200 Sacramento, CA 95814 (916)-322-3333 Please make the necessary contractual changes and/or cease to do business with such companies who seek to obtain huge profit gains at terrible expense/losses to hard working business entities. Companies who retain such lousy Unsatisfactory Performance Records with the Better Business Bureau should not even be considered as business candidates. He who plays in the dirt shall also get dirty as well. Read the Whole Entire story at link below: www.Ripoff Scams.com/reports/ripoff112163.htm The following dealerships were picked for a telephone survey for their close proximity to 4 Wheel Parts Performance Centers. This is what they had to say below: SEAVIEW PONTIAC GMC TRUCK 17731 HWY 99 LYNWOOD, WA 98037 Phone: (425) 787-0787 Fax: (425) 787-8127 Dealership Policy: On a telephone conversation with me, Mr. Gabriel Cordova in sales stated that, It would be no problem to include 4 Wheel Parts to lift your newly purchased truck from our dealership in the deal. Mr. Gabriel Cordova at the time was or was not aware of 4 Wheel Parts Unsatisfactory Performance Record with the Better Business Bureau SEWELL VILLAGE PONTIAC-GMC TRUCK 7474 LEMMON AVE DALLAS, TX 75209-3016 Phone: (214) 350-8000 Fax: (214) 956-3740 Dealership Policy: Sales representative Jason stated that his dealership did not have an AUTHORIZED GM CENTER for truck lifts and aftermarket accessories and that they referred their customers somewhere, then I was passed to a Mr. Sid Clyburn. Mr. Clyburn stated that he referred all his customers to 4 Wheel Parts, clearly he did not take the time to do a company background check before referring his loyal customers. Tommy in their Parts Department stated that they do not carry anything by Transamerican Auto Parts. DESERT BUICK-GMC TRUCKS, L.L.C. 6400 W SAHARA LAS VEGAS, NV 89146-3033 Phone: (702) 253-6400 Fax: (702) 253-9094 Dealership Policy: Mr. Richard Thomas stated a similar policy of sending their new truck to a GM AUTHORIZED CENTER for truck lifts and aftermarket accessories, which 4 Wheel Parts/Transamerican Auto Parts Inc. Their Parts Department did not make any (Parts) purchases from Transamerican Auto Parts as well. CHAMPION CHEVROLET 11400 RESEARCH BLVD AUSTIN, TX 78759-4154 Phone: (512) 345-7890 Fax: (512) 345-8059 Dealership Policy: Sales manager, Mr. Tommy Coreman also stated that they sent their new Chevy Trucks to an AUTHORIZED GM CENTER for truck lifts and aftermarket accessories. The gentleman in their Parts Department stated that the only carried Chevrolet Parts/Accessories. MORITZ CHEVROLET, LTD. 9101 SPUR 580 W FORT WORTH, TX 76116 Phone: (817) 696-2000 Fax: (817) 696-2325 Dealership Policy: Keith in sales stated that all their lifts are done in house for quality control and not to void any warranties. Gary in parts stated that their dealership only carried factory parts and accessories. JOE FERGUSON PONTIAC-BUICK-GMC TRUCK, INC. 950 S ACADEMY BLVD COLORADO SPRINGS, CO 80910-3965 Phone: (719) 596-5005 Fax: (719) 596-7569 Dealership Policy: Mr. Chad Estrada stated on the telephone that 90% of their truck lifts were done at 4 Wheel Parts. Mr. Estrada also stated that his company used the companies Southern Comfort and Regency. Regency is Factory authorized to make aftermarket installations without voiding any warranties. Their Parts Representative stated that they only carried genuine GM Aftermarket Parts. COURTESY CHEVROLET 7777 KATY FWY HOUSTON, TX 77024-2003 Phone: (713) 686-7777 Fax: (713) 957-5432 Dealership Policy: Mr. Jack Gilbert in sales stated that their dealership did their truck lifts, In house as well for quality control and to maintain factory warranty. As with other Parts Departments, they only carried factory parts and accessories. HENDERSON CHEVROLET CO. 240 N GIBSON RD HENDERSON, NV 89014 Phone: (702) 558-2438 Fax: (702) 558-2499 Dealership Policy: Sherry Anderson in sales stated that they DO NOT USE 4 Wheel Parts for their truck lifts, but use VEHICLE ACCESSORY CENTER who is authorized by General Motors to do truck lifts/modifications without voiding any factory warranties. 4 Wheel Parts/Transamerican Auto Parts Inc. will never be approved due to their Unsatisfactory Performance Record with the Better Business Bureau which can be that can be reviewed at (((www.labbb.org.))) In Addition, (Larry) in the Parts Department did not only know who Transamerican Auto Parts even was, they did not do any business with them. SUN PONTIAC GMC – MESA 1600 W MAIN ST MESA, AZ 85201-6911 Phone: (480) 835-0900 Fax: (480) 889-5525 Dealership Policy: John in sales states via telephone that his company exclusively uses REGENCY which is Factory Authorized to do any/all Aftermarket Truck Lifts/Installations. Dealership Parts Representatives also state that they do not carry any parts from Transamerican Auto Parts Inc. POWER CHEVROLET IRVINE 21 AUTO CTR IRVINE, CA 92618-2805 Phone: (949) 768-7222 Fax: (949) 768-6266 Dealership Policy: Mr. Steve Catana. Sales Manager/Spec Finance stated in person to me that “Of course we still use 4 Wheel Parts to do our truck lifts.” Records document that this dealership had several customer complaints about 4 Wheel Parts via telephone and via their fax system and still they disgracefully continued to refer unsuspecting customers and install aftermarket lift kits on their new vehicles. Parts employee Allen stated via telephone that they did carry aftermarket parts by Transamerican Auto Parts Inc, which may be a violation of GMC CORMIER CHEVROLET 2201 E 223rd St. Long Beach, CA 90810 Tel: (310) 350-6079 Dealership Policy: Manager stated that they stopped using them well over a year ago when they cracked they frame on their brand new truck while installing a lift kit. He also stated that their work was inconsistent from month to month. They now use REGENCY for all their aftermarket lifts and accessories and have never looked beck since. They do not carry any parts from Transamerican Auto Parts either. CITY CHEVROLET 5000 WEST RENO OKLAHOMA CITY, OK 73127-6397 Phone: (405) 947-8711 Fax: (405) 951-9253 Dealership Policy: Mr. Sean Hunt stated that his company did not use 4 Wheel Parts to do their truck lifts. Kenneth in Parts stated that they did not purchase and/or stock and parts from Transamerican Auto Parts Inc. BOB MOORE PONTIAC-BUICK-GMC, 7402 NORTHWEST EXPY OKLAHOMA CITY, OK 73132-1547 Phone: (405) 721-6000 Fax: (405) 773-2412 Dealership Policy: Mr. Eric Myers in new truck sales stated that he would bid out a truck lift kit to 4 Wheel Parts Tuff Trucks and a minimum of three others for the lowest price. He was unaware that 4 Wheel Parts had an Unsatisfactory Performance Record with the BBB. Their parts representative stated that they only carried and sold GM parts nothing by Transamerican Auto Parts Inc. BRESLIN & WALLACE BUICK PONTIAC GMC JEEP 3434 NE SANDY BLVD PORTLAND, OR 97232-1974 Phone: (503) 234-8441 Fax: (503) 236-6519 Dealership Policy: Paul in new truck sales stated that they did not refer their customers to 4 Wheel Parts, but a business called Le Schwab. They had excellent service and no consumer complaints regarding this business. DIAMOND CHEVROLET, INC 9325 SOUTH BLVD CHARLOTTE, NC 28273-6917 Phone: (704) 551-6400 Fax: (704) 556-1162 Dealership Policy: Andy in sales stated that they used 4 Wheel Parts on several occasions to do their truck aftermarket lifts, but if I wanted more details I should speak to a Mr. Joe Cochran. Mr. Cochran was unavailable for comment. Toyota CorporationtttttFRAUD C/o Fraud Prevention 19001 S. Western Ave. Torrance, CA 90509 Marietta Toyota 750 Cobb Parkway South Marietta, GA 30060 (770) 426-7396 Dealership Policy: Elmer stated that they did not use 4 Wheel Parts for their truck aftermarket lifts, but Georgia Trucks instead. They also referred all their customers to that business as well. Harrelson Ford Mazda Nissan Toyota 8601 South Boulevard Charlotte, NC 28273 (704) 552-2760 Dealership Policy: Mr. James Mosely stated that his dealership sent all their truck and referred their loyal customers to 4 Wheel Parts for their aftermarket lift kits. Sadly, Mr. Mosley and the owners/operators of Harrelson Ford Mazda Nissan Toyota had neglected to look up 4 Wheel Parts Unsatisfactory Performance Record with the Better Business Bureau that could have been easily obtained via the internet at www.labbb.org Beck Toyota 8055 US Highway 31 S Indianapolis, IN 46227 Dealership Policy: Don stated that the best way to go was to purchase a TRD edition that had the off-road package from the factory and came with warranty as well. Beck Toyota did not use 4 Wheel Parts for any aftermarket lift kits nor did they refer their loyal customers to them for the fact that the process voided factory warranties Don said. Chuck Hutton Toyota 1710 E Brooks Rd Memphis, TN 38116 (901) 345-3200 Dealership Policy: Mr. Roland Murphy stated that they did not use 4 Wheel Parts to do any aftermarket lift kits, but the company Wheel Works instead. Bob Howard Auto Mall – Toyota Broadway Extension & Memor Oklahoma City, OK 73113 Dealership Policy: Janet stated that they did not use 4 Wheel Parts for any aftermarket lift kits. She had heard that Edmonton Truck had a really good reputation, but any lifts would void all factory warranties Champion Toyota 4800 South I H 35 Austin, TX 78745 (512) 440-4526 Dealership Policy: Bobby Simpson stated they did not use 4 Wheel Parts, but Star Customs for their aftermarket lifts that did not void any factory warranties. Morel in Parts stated that they only carried O.E.M. factory parts and nothing purchased from Transamerican Auto Parts Inc. John Eagle Sport City Toyota 12650 LBJ Fwy Dallas, TX 75149 (972) 681-3000 Dealership Policy: Melanie stated that they did not use 4 Wheel Parts and that they did all their aftermarket lift kits In-House. She did not know if this voided the factory warranty or not. Keith in Parts stated that they did not carry anything by Transamerican Auto Parts, only O.E.M. Freeman Toyota & Mazda 701 Northeast Loop 820 Fort Worth, TX 76118 (817) 589-5000 Dealership Policy: Sunny that his dealership did not use 4 Wheel Parts and the he would have to get back to me what store they did use. Larry in Parts stated that he did not carry anything by Transamerican Auto Parts Inc. Toyota Of Plano 1001 Preston Rd Plano, TX 75201 (972) 248-7777 Dealership Policy: Greg stated that they did not use 4 Wheel Parts, but did all their aftermarket lifts In-House. Liberty Toyota 5597 N Academy Blvd Colorado Springs, CO 80918 (719) 598-2222 Dealership Policy: Berry in sales stated that they have never used 4 Wheel Parts and never will, due to the fact that any type of lift will void the factory warranty. Art in Parts stated that did not carry anything by Transamerican Auto Parts, but could order anything I wished for. Larry Miller Toyota 7300 Broadway Denver, CO 80221 (303) 426-1026 Dealership Policy: Ryan stated that they do not use 4 Wheel Parts and do their aftermarket truck lifts, In-House for maximum quality control. Ron in Parts stated that they did not carry any parts by Transamerican Auto Parts. Centennial Toyota 6551 East Centennial Parkway Las Vegas, NV 89115 Dealership Policy: Lee stated that they did not use 4 Wheel Parts and she had several concerns about voiding factory warranties. She was very honest and professional on the telephone, opening up computer print outs to locate a vehicle. If I were to purchase a Toyota it would be from her. Michael Toyota N Blackstone Ave at W Bullard Ave Fresno, CA 93650 Dealership Policy: Grant stated that they did not use 4 Wheel Parts, but used Black Stone Tire for all their aftermarket accessories. Doug stated that they did not carry anything by Transamerican Auto Parts either. Downtown Toyota 4145 Broadway Oakland, CA 94611 (510) 547-4635 Dealership Policy: John stated that they did not use 4 Wheel Parts, but would refer me to Truck Tops USA, for aftermarket truck lifts. Doug stated that they did not carry anything from Trans American Auto Parts. Elk Grove Toyota 3800 Florin Road Sacramento, CA 95823 (916) 344-1136 Dealership Policy: Kacey stated that from past experiences, they did not use 4 Wheel Parts, nor do they refer their customers to that company. Al in Parts stated that they did not carry anything by Transamerican Auto Parts. Kevin WESTWOOD, CaliforniaU.S.A.
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