I have lived at 5 West Apartments since January 2014. Upon moving in the hardwood look of the cabinets and the black appliances really made me think I made a good choice in a place to rent. Upon moving in I realized how paper-thin the walls really were. The neighbors above us we could hear everyday all the way down to flushing their toilet. There are no excuse for walls being that thin unless its so save money and be cheap which these apartments are. We had maintenance issues which didn’t get solved until we had to contact the regional director of property management group. A total of 7 seven cars has been keyed (vandalized) in the parking lot including my own twice in 3 months. After visiting the office the first time they told me it was my responsibility, which I took to my insurance to handle and after it was repaired my car in the next group of cars that was keyed again. Again had to go all the way to the regional director to get answers and it came back that I needed to get two estimates and they would take it off my rent. After I came back with the estimates which totaled an average of $2,900, 5 West stated that this again is “not their problem” and crime happens everywhere and offered me a month’s worth of free rent to compensate for my loss. This is true it does, I have never had my car vandalized and now its happened to multiple cars and mine twice in a 3 month span is absurd and that would be still $1,800 coming out of my pocket to repair my vehicle for the second time on their property. Live here at your own risk is all I can say. They do have a gate out front but the wooden arm that comes down after every vehicle is broke, so once that gate is open anyone can get in for the next couple of minutes if they live there or not. If you like paper-thin walls if you like a property managers and directors who say one thing and do another than this spot is for you. Not everyone is going to have the same experience I get it, but I have seen a decline in customer service and a lack of property management while living here and I cannot wait to move out of this place. The best thing about these apartments is the maintenance department; they really do an excellent job. Other than that the staff is rude and disrespectful of tennants.
This complaint and/or review was posted on HolySmoke.org on 16:40 pm, October 02, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/5-west-apartments/.
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