DO NOT USE THIS COMPANY FOR ANY APPLIANCE REPAIRS – THEY ARE A RIPOFF! My Samsung microwave developed an error code, I called Samsung on Monday for repair service, they in turn assigned the repair to Whitman Appliance Repair. On Tuesday, Whitman called me to set up an appointment for repair. The first available “appointment” is 4 days later (Saturday) between 2 and 6 pm. They did call and confirm the appointment on the day before (Friday). The technicians showed up at 5:30 pm, and upon just looking at my microwave error code said that they were given the WRONG PARTS. They will have to order the correct parts, and make another home visit. Now, I was required to pay the technician $100 IN CASH for the “trip charge”, whether they repaired my microwave or not. They calculate the parts cost at another $180 and have no idea of when the parts will be delivered. When I balked at this, the technician called his manager (Ramon) who was no help whatsoever. When I originally called Samsung, I gave the error code to the customer service person. When Ramon or whomever it was that called me on Tuesday to set up a repair appointment, I again gave them the error code, which they verbally confirmed and indicated that they knew which parts needed to be replaced. Ramon (or whomever) apparently never passed this information along to the technician or the parts department because the technician was given every control board EXCEPT THE CORRECT ONE AS INDICATED BY THE ERROR CODE. I will NEVER do business with this bunch of Rip Off Artists ever again. I later found the parts I need on-line for less than half (shipping included) of what Whitman was going to charge me for them. I paid the $100 and demanded a written receipt (the receipt has a box for credit card information and signature – oh but they only accept cash). Very poor business ethic all around! DO NOT USE THIS COMPANY FOR ANY APPLIANCE REPAIRS – THEY ARE A RIPOFF! .
This complaint and/or review was posted on HolySmoke.org on 15:22 pm, January 13, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/a-whitman-appliance-review/.
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