When I called them for service, Don, the representative, told me they were having a special for $29.95 for service call. The appt. was set up for 3 pm the next business day. At that time I also asked him if there were any other charges, he stated PLUS parts and labor. The technician came out and spent 2-3 minutes making an adjustment (with his hands- no tools req’d). He then billed me for $118.95 Included in this charge was an “operator charge.” The tech, George told me that this was standard, since the techs were subcontracted. He then gave me a $20 coupon credit and presented me with a bill for $98.95. I told him what Don had quoted me and he did not comment. After the tech left, I called Don back. He told me that the charges were for the technician’s knowledge and experience. He then added that he had to go, because other calls were coming in. I called back and asked to speak to the owner, and was told that the owner never comes in, but that I should leave a message for Steve. Steve never called me back. Until today, the only address I had for them was a PO BOx based out of Hurst, TX. I sent a letter of complaint to that address, but have heard nothing back. I felt that the company should have told me there was an automatic operator charge added to the invoice in addition to the $29.95! Jacqueline McDonough, Georgia U.S.A.
This complaint and/or review was posted on HolySmoke.org on 23:56 pm, May 19, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/aaa-all-state-door-americas-alliance-overhead-door-co-review/.
The reviews & complaints posted about AAA All State Door - America's Alliance Overhead Door Co. was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about AAA All State Door - America's Alliance Overhead Door Co. as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.