We have hired AAA Tile, Coping & Plaster to do two projects with us located in Tyler, TX and Frisco, TX. We contracted them to install plaster at one of our new hotel pools in Tyler, TX in which the plaster finish to date has yet to hold up since last year. We have contacted them numerous time’s to go and fix it. The first time they did but was a hassle trying to get them to answer or reply to the problem. Now roughly 5 months later we are having the same issue of the plaster peeling and rusting in the pool. We have called, emailed and sent text for them to repair the plaster as this should be a warranty issue. Very unresponsive and poor workmanship they have done. It is unethical to not respond to calls and voicemails. We then in the mist of Tyler project hired them to install tile & coping at our Frisco project. Coping – Very wavy, chipped, and not straight and parts or the coping is already coming apart – which was not fully mortared in. We have called roughly 4-5 times with voicemail and even emails sent. I can’t get a response to save my life. Not to mention we have paid them in full on BOTH projects. I would no longer recommend AAA Tile, Coping & Plaster as they are unresponsive and you can’t count on a quality finished product.
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