I came to the European auto mechanic for two reasons: 1) to check my headlights 2) to replace my wiper blades. They told me that there was no problems with the headlights. Howevers, they replaced the wiper blades within 2 minutes. Fine. I went inside to pay. Frank told me the total was $15.01. I signed the receipt and left the shop. I did not realized that he had charged me $51.05 on my credit card until I got home that afternoon. I contacted my VW dealership service dept and asked to speak to a service advisor. The dealership’s service advisor told me that the cost to change the wiper blades is $12.00 (parts) & he would change it for me with no labor charge. I contacted European auto mechanic shop, spoke with Frank, explained to him that I feel this is a mistake and I don’t want to pay for $51.05 (two Bosch Micro Edge at $23.95 each + tax) to replace my wiper blades when it should only cost $12. Frank gave me some story that the wiper blades that I got is a Bosch which are high quality blades and it like buying a blouse from Bealls vs Bloomingdales. I told him I don’t need high quality wiper blade just ones that would does the job. I told Frank that I would take my car back in to get them taken off and get a refund. He told me that they won’t take them off because I sign & paid for them. I explained to him that I understood the price to be $15 which is reasonable. I told him that it’s only been 5 hours since I was at their shop and I don’t want overcharged wiper blades on my vehicle – it is unnecessary. There is a big difference between $15 vs $51. He refused to take them back & is uncooperative. Furthermore, I think that this is price gouging because I am a woman. I informed him that I would be contacting the BBB on this issue and dispute with my credit card. He said to go ahead and that I should just accept it. At the very least they should either refund me the difference of $39 or take the wiper blades back and give me my full refund. I attempted to get this issue resolved as a misunderstanding but they are not cooperating. It appears that they have do not believe in customer service, warranty, or guarantee of the service / parts they are selling to consumers. FRANK is the type scum that give auto mechanics a bad rep. Afterwards, I checked with Advance Auto Parts regarding the Bosch Micro Edge wiper blades which FRANK claims to be “high quality wiper blades” and it only cost $12.94. NOW THAT is dispicable… Chi Boca Raton, FloridaU.S.A.
This complaint and/or review was posted on HolySmoke.org on 05:46 am, September 19, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/aamco-transmissions-european-auto-repair/.
The reviews & complaints posted about AAMCO TRANSMISSIONS European Auto Repair was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about AAMCO TRANSMISSIONS European Auto Repair as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.