About 2 yrs back, brought 32LM3410 model LG TV from Abans show room of Kandy City Center..It was broken 3 week backs. I have taken it to Aban service center, Kandy on 2/05/2014.They told me that they would inform the fault of TV within 5 days. However they did not inform me, therefore took phone call ask the fault of TV.They told me that they could nor repair . It as TV panels can not be replaced, If replace cost would be more than the value of new TV and suggested to buy new TV with 10% discount.Then I call the call center of Abans company in Colombo and told this problem. They contacted me and told that it could be repaired with replacement of new part (not a problem of panel) and promise to repair it within one week. How ever I have not got TV yet. My questions are 1, Why Abans company have not informed that they could not replace panels of this expensive TV on selling TVs and cheat customers. 2. Who did cheat me regarding fault of TV, whether technician of service center or person of call center. 3. Do LG TV are so bad to break in 2yrs.
Customers reviews and complaints
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Abans.com Reviews & Complaints
Buy abans sold me damaged not functioning jvc tv twice. Both times I went and collect the replacement letter from wellawatte service center which so annoying and then went to buy abanse office and handed over the product for replacement and 2nd time they said they don’t have stock and can’t replace it and asked me to wait a week and they told me they will contact me after a week. So, I was waiting a week and since they didn’t give me any update, I again went to buy abans and asked about it and they gave me the same response. I think they should have refund me but they didn’t. So I decide to pay additional amount and buy a ac yet they didn’t dilever it. When I call aravinda, buddika at buy abans they were saying various reasons and then not answering calls. I called hot line, a lady told it will be delivered today but it never happend. So please avoid buy things from abans and buy abans. Service, hot line never works, selling damaged items
Abans.com Reviews & Complaints
Dear sir, I was told that with the laptop I have brought I will get the original windows 10 software.I asked the product key for OS but they didn”t give me one.They sure me that it was a original OS.I trusted them but now I can”t activate office package because they ask activation key for that which is I haven”t.I fell like juggling.Please refer to my complain & do the justice thank you Dinusha [protected]
Abans.com Reviews & Complaints
Dear Sir, Yesterday I have purchased your Abans Instant Water Heater with water pump(ABWH-36) from Badulla Showroom. Recent to buy this particular model with water pump my place having low water pressure in the water line. Today we have fix this unit but unfortunately pump not start with shower valve. To start pump every time we have to press pump on button which is not convenient all also not good to unit. Then I check with your manual and customer service and then only it mentioned, this particular unit need good water pressure to start pump automatically. Since I dont have sufficient water pressure in my water line and to rectify this and get hot water, I purchase this heater. Sadly this also need good pressure to work which not mentioned before I buy this. With this situation I am unable to use this unit and I have to return this. So pls help me to solve this issue and give me good solution herewith I have attache invoice and warranty for your attention, Thanks & Regards, Nadeera
Abans.com Reviews & Complaints
Estimate number: kdw18f00023 Job card number: kohvdw010818f005 Dated 1st august 2018 Hoover tumbler dryer 8kh model: vhv68c-80 With much regret this mail is been sent in respect of the following. 1) the above captioned equipment was bought from abans show room kandy in december 2015. 2 months ago the equipment seized functioning and kandy service center was called. regret to say that the telephone numbers given are not attended properly and it is very difficult to contact the kandy service center, finally after much persuasion got the number of the manager mr. nuwan and was able to speak to him only once. after that he never responds to any calls. however, the defect was identified and a request was made to replace the main pcb of the unit. please note that during all these (it took several weeks) no one mentioned that we have to deliver the equipment to their workshop. 2) since it was very difficult to get a response from kandy, I had to push the kandy showroom staff to get me a contact in colombo and the number for the dgm service was obtained. after speaking to him I was able to get a little response from kandy. 3) finally the pcb was brought to the site and on fixing it did not function properly and the technician mentioned that the sensors could be defective and requested the unit to be sent to the workshop, which was done immediately. 4) since then I had to put a lot of effort to get any response from the kandy service center and finally was able to get the contact of ms kanchana who handled this matter. but getting a response from her too was very difficult. a revised estimate was requested for the complete repair and as of now I have not received one. only a verbal amount was stated as about 32, 000 slr 5) finally I received a call from ms. kanchana yesterday (16.08.2018) saying that the sensors have arrived and the repairs will be completed yesterday. and I will be receiving the new estimate yesterday, which I didn’t. 6) today when I called I was informed that ms. kanchana is on leave and when inquired about the repair I was told that wrong parts were sent and it does not match and they have to get down new parts again. I questioned them as how if an equipment model and the part number is correctly provided that they received the wrong part and during this conversation the phone line got disconnected. 7) since this has taken too long and I was unable to resolve this and was unable to decide whether to get this unit repaired or buy a new unit, I tried to contact dgm colombo with no success. 8) finally with no other recourses left, I called the call center and spoke to one mr chamika and explained (complained at about 10.25 am today). while I was on line mr chamika contacted the kandy service center and was informed that they have the correct part and the repair is been done, which is very funny. first they say wrong part has been sent and the call center is being told that the correct part is there. Questions: 1) being a well reputed establishment why is it so difficault to get a simple repair (not really a repair only replacement of parts) done and is so difficault to contact the service center?? 2) why is anybody when contacted is unable to give a possitive feedback or atleast call or email us back as always promissed but not attended to?? 3) whay can’t an esimate or quotation provided properly?? 4) howcome when the equipment is at the workshop the correct spare part cannot be obtained. telling that the part obtained was the wrong one?? 5) after all this can we rely on the repairs done by your service center and how will we know that a proper job has been done?? 6) and considering all this can anyone purchase any equipment from abans with an ease of mind so that they will have good use of it and get them rectified if there is an issue?? I do not know if this is a lapse on just one of your outlets or in general. but a lapse on one person too can affect the whole organization. Will anyone who has resposibility in mind and care for the organization they work take these matters seriously. Note: while typing this mail I received a call from a lady in colombo dgm’s office inquiring this matter and was informed that I will be reached after looking into this. hope that promise will be fulfilled. Thank you. Note: after much effort the problem was not resolved and had to pull back the unit from the workshop.
Abans.com Reviews & Complaints
I baught a LG inverter AC from maharagama abans and they said I will get Three free services and need to service after four months.Now it has gone 5 months and I have called several times to maharagama showroom to get my free service . They said they have told to the service department and they will call me ASAP.But I didn”t get a response from anyone.My friend baught an AC from softlogic and he also had a bad experience at the service, so I have decided to buy an AC from Abans and expect a good and fast service.But I also had a worst service from Abans. Please help me to solve this matter and get my free service ASAP.
Abans.com Reviews & Complaints
I bought a TV from abans at Jaffna in one of their stock clearing sale. The manager there told that the product is good. But they are not giving warranty and could be repaired at a cost if any fault comes. I bought is for 54000 Rs. The TV failed within two months. Their service center told that it is beyond repair. and they cannot repair. When I contacted the sales manager, he told me to give a letter so that he can try some compensation. Now he is not answering for my mobile call.
Abans.com Reviews & Complaints
I bought my Dell inspiration laptop from Abans online shopping and after 6 months it was not working. Then I handed over to Abans IT service at Colombo 03 on 09/08/2018. They assured everything would be finished in two weeks but still it was not done. I am really disappoint about delayed service of Abans IT service center. Job number UDE/RITIA/0818WO315
Abans.com Reviews & Complaints
I have an Electrolux washing machine, which though 10 years old has been working fine. Last year had a problem with it and between Negombo and Colombo, the repair and delivery took more than 6 weeks. This year again, January there was some issue and due to internal coordination hassles in the Abans Service centre, its taking me umpteen phone calls to try and get a quotation and information on status of machne. The customer care can hardly answer my queries and show unprofessional attitude.
Abans.com Reviews & Complaints
I purchased a “macbook pro” from abans i-store in kollupitiya, two weeks ago with a one year warranty for software and hardware. At the time of purchasing I was guaranteed by the sales person that it is possible to have a one to one replacement, if there is an issue whatsoever which cannot be resolved. Now the laptop gets stuck when it is shutting down all the time and freezes during run time intermittently. I was told by abans representatives that restoring the os will sort out the issue, but it didn”t work. After contacting abans representatives continuously, I was informed by manager level person ([protected]@charith) that, one to one replacement will be taken place only if the machine doesn”t turn on in the store at the buying time. I do not understand why abans tries to lower its customers intelligence by stating this kind of illogical comments. No conscious customer will buy a machine which doesn”t work at the buying time, and a warranty for such product doesn”t mean anything to anyone. It is not a one year warranty, but maybe 10 minutes one? Please act and comment responsibly when you communicate with customers. I purchased this, because my previous laptop stopped working and I didn”t want other issues or distractions while i”m doing my university project. This project is very critical to my degree and it is essential to deliver the project within time. I simply cannot wait for two or three days without doing anything, but for repairing this so called brand new laptop. Naturally the confusion I have right now is, did I purchase a “broken laptop” to get it repaired from you??? On saturday you guys did the hardware checking and today you guys re-installed the os. What more you guys can do? Take the pieces apart??? I don”t want a laptop that”s been taken apart within the 1st two weeks. I didn”t pay that kind of money for a laptop that”s need to be repaired since the day I bought One guy there on saturday said this happens once in thousand laptops. So if that happens, if you guys know that happens, why cant you replace mine? For the money that I paid, do I even deserved to get a single glitch on my laptop? Cuz I would have bought a laptop with same specifications for less than a hundred thousand.
Abans.com Reviews & Complaints
i purchased a 24000 btu ac feom abans rathmalana and i changed it to a 18000 btu but im supposed to get my balance money of 29000 on the 14 th of may which they promised to give it on but today is th 16th and they are ignorin me nd not answerin my calls i have a letter with th signature sayin im gettin it on th 14th this is not right .abans is a multi million company but u dont have 29000 to give me this is ridiculous i waited over a week for this but still i havnt received anything please look into this my name is blair oliver [protected]