Abbott's Plumbing

has terrible customer support and careless plumbers

Reviews: 1


Total views: 473

Published: 29 April 2019

Posted by: Charles E. Getty

I would suggest you look someplace else because Abbot’s Plumbing is not worth your time or money. I had contacted Abbot’s Plumbing for treating pipe leakage in my house. The leakage was causing a lot of damage to the house and I wanted to get rid of this problem as soon as possible. When I looked up online for plumbing services in my area, I came across these guys. From the looks of their website and the reviews, they seemed like the right fit. They claim to be available 24 hours 7 days a week and having certified professionals only. On their site, they also boast of providing their customers with exceptional service.

Turns out, all of this is just blasphemy. When I first contacted them they were really nice and helpful. But their customer service changes behavior quickly. It’s almost as if you’re a different person or they are a different company. Anyway, their plumber took quite a while to arrive at my place. He was supposed to arrive at 4 PM and he came at 7. But even that didn’t bother me as much as the plumber’s service did. He was supposed to inspect the pipeline and treat it accordingly. And what he did was just treating it poorly or something.

I don’t have much knowledge of pipelines or plumbing but I know when a job is half-done. He didn’t actually fix the issue. He just did a temporary treatment because after just a week or two the problem started again. This leakage was damaging my house’s internal structure and weakening it further. I contacted them about the issue. I told them that their plumber didn’t complete his job properly, which is causing this problem to increase further. To my surprise, the all-friendly and nice customer support became a nightmare to talk to.

The rep started behaving rudely. She started raising her voice and claiming that I should get my house fixed. I hadn’t even discussed the possibility of a refund but she automatically said that they don’t issue refunds. Now, this was something intolerable. I couldn’t tolerate this rude behavior anymore. I canceled the call right there.

Abbot’s Plumbing has a terrible customer support staff and a team of careless plumbers. Those guys don’t consider the needs or requirements of the customers. I also found a review of another customer whose tiles were getting damaged because of these people’s plumbing error. He had asked them to solve this issue but they just shrugged it off. According to them, it was no longer their problem.

I think this company has become too arrogant and careless. Their staff has no manners whatsoever nor do they have any sense of professionalism. From punctuality to basic soft skills, Abbot’s Plumbing lags behind in many areas. They way their rep was talking to me made me realize how companies lose customers.

I wouldn’t avail their services in the future and I would advise you to do the same. The market has plenty of professional and responsible companies who care about their customers, unlike Abbot’s Plumbing.

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