Academy Cruises & Tours

Academy Cruises & Tours Reviews & Complaints

Reviews: 1


Total views: 4139

Published: 27 May 2018

Posted by: Keanu L

$800 cruise deposit was made but only $200 was sent to the cruise line. Agent, Dianne Tuttle, cancelled and rescheduled the cruise four times without my knowledge. The trip, according to the cruise line, is now cancelled but I have not received the refund. I learned about the mishandling of the deposit money after talking directly with the cruise line. A $1, 000 deposit was provided on October 15, 2010 for two additional cruises but the cruises were cancelled before the deposit money was sent to the cruise line. The agent acknowledged the trip cancellations but said she decided to send the money to the cruise line anyway. I have not been able to confirm reservations through the cruise line or retrieve that $1, 000. These two cruises were part of a joint venture for seminars on cruise ships. The contract was cancelled on October 15, 2010, but the money was not returned to me and she continued to advertise the seminars without permission. The travel agent also continued to use my picture, name and company information on her website, without authorization, even though all reservations and the contract had been cancelled and a refund had been requested.

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