I ordered a prepaid debit card from Account Now. My tax refund was scheduled to be direct deposited on May 28,2015. I called company and told them i never received a card but my refund was being deposited so they told me they mailed two cards the first one on may 15th n second one may 19th. I asked why they mailed a second card i never requested a second card. On may 28 the next day or two after calling I received a card it had same routing but different account number and no funds on it i called them. and they said they would expedite my card and three days later i received a expedited card with a whole new account number (same routing) and it had no funds on it the card with the routing and account number my money was deposited to I never received they charged my account $25.00 for the card being expedited. Also they charged the card that i received -$25.00 so both accounts were charged expediting charges. Before i received the expedited card they provided me with a tracking number i called and asked for a tracking number for the card being sent that had my money on it and they told me it was unavailable. I asked them why would they expedite a card to me with a whole different account number and no money and demanded my money they then said they would transfer half my money to the card that i did receive the next day . They never transfer the money to the other card so i called them and they said they werent able to do it and for me to just wait because my card would come. So far i received two cards from them with two different account numbers and no money. When i call about my card it gives me two different card accounts to inquire about and one has info about my money. They keep changing their stories and lying to me constantly and will not send my money . And even charged me to expedite it. I even spoke with the supervisor and she said the tracking number wasnt available that i just had to wait. And several times i called they would just hang up on me .
This complaint and/or review was posted on HolySmoke.org on 00:46 am, September 30, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/accountnow-review/.
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