Comments Rating 1 (1 reviews)

AccuVISION customer support doesn't value their customers at all

This evaluation is entirely based upon my experience as well as absolutely nothing else

Dr Evan Hapner is terrific and also the goods choice is great. The sales expert I engaged with was not passionate and also appear to have a dull perspective. I was prepared to buy lenses and also take into consideration structures when the women marketing specialist informed me that I would certainly authorize a waiver for the all new tom ford frameworks I acquired. This shocked me that a company could take your very own item as well as need you to authorize something that knocks their duty as well as mistake if the product is damaged.

When I stated I believe that I would certainly check out as well as reevaluated Accuvision taking my glasses under their treatment the sales professional appeared to care much less concerning maintaining me as a client. I did not really feel valued as well as it truly draws since I was at first extremely amazed with the listening of the team. This experience has actually spoiled my impact. I will certainly return to Accuvision if I have to see an Optometrist yet past it will certainly be really hard to eliminate the question that I had throughout my experience.I called Tuesday 6/20
as well as consulted with Paloma the shop supervisor that guaranteed she would certainly make my scenario right and also excused the disappointment. On 6/21 I was informed I would certainly obtain a telephone call from

the supervisor Paloma as well as never ever did on this particular day. So i simply presumed that I would certainly listen to back from her on the following day. On 6/22 Thurs. i didnt listen to anything and also determined to employ to

see if I might simply obtain points relocating along and also wound up talking to a really gentleperson that benefits Dr. Hapner -she informed me Paloma was out unwell as well as would certainly not return up until Saturday. When I asked to obtain Palomas supervisors information I figured out that the area supervisor ran out
the nation. This area actually did make issues worse for me and also I wound up mosting likely to Spec on Chicago Ave and also they were exceptional with solution. I suggest you prevent Accuvision if you value customer support in any way -unless you simply require an eye examination, after that see Dr Hapner he was trendy

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