Ace Canopy does not deliver what they advertise on their website. I purchase a canopy and cover. The canopy legs and fittings did not fit together properly. I had to modify the ends of the pipe to slide just to slide into the fittings. The website very specifically mentions grommets every 18″ in multiple locations on their website. The cover that they sent out was a cheap utility tarp that had grommets every 50″ +/-. Then when I tried to stretch the cover properly the grommets tore out immediately. So Ace canopy sent another top with grommets that were about 36″ apart. However they said they would not take the top back with out a re-stocking charge if opened. I asked them how was I to check if it would fit without opening. Ace canopy advertises even custom size canopys but can not deliver on a standard size! Customer service is a joke if you can get them to answer the phone. I have documented phone calls, photgraphs, faxes etc. Do not buy from this company or it’s affiliates. I have contacted the better business bureau and am forwarning everyone to stay away from this business.
This complaint and/or review was posted on HolySmoke.org on 03:29 am, January 16, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/ace-canopy/.
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