On June 22, 20115 at approx. 3:25pm, we experienced a loss in power from our vehicle. We pulled into Ace Tire and Auto and was told after a diagnostic test was performed that the 6 cylinder was gone and needed to be replaced. $298.57 later, we THOUGHT the problem was solved until the same problem occurred rendering my vehicle to only travel 35-50mph on the freeway n a 70mph stretch of desert. | Upon arrival in San Antonio, we sought the assistance of BRAKE MASTERS on June 23, 2015 and had to pay for another diagnostic test to determine the cause of my vehicle’s loss of power again. It was discovered that cylinder 5 was changed and not 6 as detailed in the professional diagnostic test provided by David Ramirez, the Asst. Manager of The Brake Masters. The repairs cost $157.86. | On June 23, 2015 at approx 8:22am, I spoke to “Tom” who identified himself as the tow truck driver for Ace Tire & Auto. He informed me that the owner was Mr. Brian Craig. Mr. Craig called my phone on June 23, 2015 10:42am, from 760-625-4165, leaving a message regarding my failed vehicle repair attempt. Since then, I have left approx 5 or 6 messages requesting a call back to rectify this issue, which have all gone ignored and not responded to…until this evening, at approx. 6:46pm, Mr. Brian Craig called me, belligerent, using profane language and refused to refund my cost for failing to repair my vehicle. I informed him that I would be filing a complaint and he abruptly hung up the phone.
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