Reviews & Complaints

Reviews: 2


Total views: 4145

Published: 28 September 2018

Posted by: hosek

I came home from work last Sunday night and found myself locked out of my house with bad damage on my garage doors and front door. Earlier in the day I received a phonecall from my friend, Magan Johnson who had stayed at my house while I was at work. She told me that she had locked herself out on the balcony and was stuck in the chilly rain for hours waiting for a locksmith that your company connected her with, who said he would be there in 15 min. When Eddie arrived over 3 hours later (after Magan had the fire department come save her from the balcony), he attempted to get into the house via the garages. There are 2 separate garage doors, and he attempted to force them open, both doors were bent at the top so badly that one was broken from the automatic opener mechanism and neither would open when I got home. Since he had drilled out the old deadbolt and rekeyed the house, I no longer had a key to my house. I had to drive over 60 miles to get the new key. Also, where Eddie had removed the old lock and placed a new one, there are scratches and nicks all over the door. The new lock does not fit the space or match the door handle.

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