Our organization is a non-profit that worked with ACS and we have nothing but negative things to say about this company. First off, their billing practices are less than straight forward and we have often gotten bills from these folks that left us scratching our heads. When questioned about the invoices, ACS failed to properly and directly answer our questions. The skill set set of their designers was not impressive at all and we paid for quite a bit of revisions because their designers were not able to grasp the needs of our organization. The website ACS created was quite frankly very pathetic for the nearly $8,000 that we spent. They essentially created a Homepage and an interior page which they filled in with text. By and large, there was no creative design on each of the interior pages, just literally copy and pasted text. It should be noted that $8,000 was only for this “design” and coding. ACS also did not properly inform our organization of the appropriate options when choosing the format of our site. We provided all the content and the stock images. When asked a simple question about how to create terms and conditions for our site, Chris (from ACS) told us to “Google it”. Excellent! Let us pay you folks 8k so that we can Google solutions for our website. The final straw came when Chris threatened to charge us for more revisions if we changed parts of the text (by parts I mean a few words). We sent an e-mail directly addressed to their owner and have not received a response from him to date. In fairness to ACS, Chris stated that the company would pay for any further revisions; however, we simply did not believe ACS could produce a website that would represent our organization well. We wish that we had done more due diligence on ACS Creative Inc before working with them. It appears that they are not accredited by the BBB. At this point, we have cut our losses and brought on a new design firm who has put together a outstanding website that meets our needs and is much much better than anything ACS created for us. We would not recommend ACS Creative to anyone and we are currently researching legal avenues to recoup part of the money we paid this company. It should also be noted that the company’s employee’s have left more than 1 5 star rating on their Facebook page. .
This complaint and/or review was posted on HolySmoke.org on 11:38 am, January 09, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/acs-creative-inc-review/.
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