I have a Active Products 1450 pressure washer. It worked OK but not great. After a few uses an adapater (little cheap plastic thing that connected garden hose to the quick coupler) broke. Couldn’t find part of anything compatible in any store. I called Active Products and they advised the part would be $22.00 with S&H with $11.00 going toward shipping for a part that might weigh an once. I told the CSR who answered the phone that I would buy another pressure washer from obviously another manufacturer (which I will) and never by another Active Product again before I pay $22.00 for that part. Her response? “That’s fine sir”. Great way to treat people who buy your product. They won’t get my business again and I will buy another pw. It’s a matter of principle as much as economics.
This complaint and/or review was posted on HolySmoke.org on 07:27 am, July 26, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/active-products/.
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