Acura Client Services

Acura Client Services

Reviews: 1

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Published: 14 December 2020

Posted by: Anonymous

We are filing a Lawsuit against all Defendants we dealt with!!!!!This is the demand they were sent. Damon said by phone, they are not going to anything for us!!!! We will see all of them in Court!!!!!!To Whom It May Concern,This communication is in reference to the above case and vehicle.Any information can be obtained from the Case Manager, known only to me as Damon.Damon stated to me that he was noting everything I discussed with him by phone during the past week. I will not spend anymore time in regard to this matter. I have spent to many hours, since the defect to our vehicle was first reported.I explained to Damon that we are willing to spent $2000.00 to repair, what have been told is needed. We have received a written diagnosis for a complete Clutch Assembly. We paid approximately $225.00 for two Acura Dealers to diagnosis the RSX.I have stated our position in regard to what we are requesting from Acura Corporation.Our RSX had, before, during and after the new transmission was put in, a grinding, shifting and popping out of gear problems. This defect is well documented, by written, verbal and cell phone records, of conversations between me, and many individuals that are including, but not limited to, being directly or indirectly connected to Acura Corporation, their agent and or agents. Some of the individuals are including but not limited to, the first Case Manager that handled our complaint, Shawn Manning, the Service Manager at Morande Acura. Most recently the Service Writer Steve Kuchman & Service Manager Joseph Fazzina, of Morande Acura, and Damon of Client Services with Acura.According to research I have done, there are many people that have experiencedthe exact problems we have. There are also 2 separate Technical Service Bulletins listed on the NHTSA Website, stating the exact defect we have complained about.They are grinding, shifting and popping out of gear problems.I was told by Damon that Acuras position is that they will not give us any guaranteeof any repair to the transmission, until it is removed and disassembled at our expense. I find that very disturbing, because of the fact, that our vehicle continued to have grinding, shifting and popping out of gear problems, as I state previously. The fact that our vehicle has approximately 98,000 miles, has no bearing. This is a known defect and has been, and continues to be there. According to information given to me by an Acura individual, Clutch problems have been the main cause of shifting and grinding problems with RSX vehicles. It appears, we may have had a defective Clutch, not Transmission when it was replaced.If a resolution to the defect of our vehicle is not reached on or before May 20, 2010We will pursue a legal remedy, Forthwith. In addition we will file formal complaints with all agencies that oversee Motor Vehicles Complaints in Connecticut, including but not limited to the State Of Connecticut Department Of Consumer Protection, State Of Connecticut Department Of Motor Vehicles, State Of Connecticut Attorney General and The Better Business Bureau (Auto).Based on the foregoing information, it is our belief, Acura and its Agent and or Agentsfailed and neglected to correct the known defect to our vehicle. A direct violation of the,Implied Covenant Of Good Faith And Fair Dealing

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