I’ve used Adobe products for years and decided to try out their Creative Cloud service and paid a monthly fee for the service for over year. I then contact them to cancel the subscription (since I only used the service on 3 different occassions) and Suraj keeps telling me that I’m locked into an annual contract and have to either pay a cancellation fee or continue paying the monthly subscription fee for another 8 months and then contact them to cancel. I explained to Suraj, that I did not authorize anyone to automatically renew any subscriptions especially for a service that I don’t own or use. He tried to tell me that I received an email stating that my subscription was being automatically renewed. I explained to Suraj that I don’t recall ever receiving that email and even if they did send that email, it does not give them the right to automatically renew the subscription and continue taking money out of my account without me personally approving it. Suraj kept insisting that I have to keep the subscription payments made until the end of the contract. I had to kindly inform Suraj that I’ll be calling my banks risk department in the morning to file chargebacks for four months of unauthorized charges and that my bank will make sure the monthly deductions are stopped. This is not how you do business with people that you consider your customers. This is a perfect example of a bad business practice and I highly recommend that no one deals with Adobe Creative Cloud unless you are prepared to be taken to the cleaners and have your money robbed from under your nose while Adobe thinks it’s a good business practice. Shame on you Adobe Creative Cloud! You’ve lost a long-time customer and you will have credit card chargebacks filed against your operation. Anyone who is dealing with this same situation just needs to simply call your bank and file a chargeback for unauthorized recurring charges.
This complaint and/or review was posted on HolySmoke.org on 15:58 pm, April 26, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/adobe-systems-incorporated-review/.
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