Advanced Urology Specialists was in my insurance providers network. I was told that I had meet my yearly deductible by my insurance, so I booked an appointment. I was told in order to have services that I would have to pay in full in cash, and if my insurance pays I would get my refund, so I paid in full. I did my part they wanted a specific amount of money on a exact date, I fulfilled my obligation. My insurance company was billed and they paid what Advanced Urology requested. I was never contacted about a refund or issued a refund check. I called about it over a month after my insurance paid them and they verified the exact date and payment my insurance told me. Advanced Urology billing dept claimed that they did not know I had a balance to be paid back and said they would quickly reimburse me. A few weeks went, by in which I have called every Tuesday for 4 more weeks in a row. Each time it is the same story of, “Were so sorry, a check will be mailed out to you today or tomorrow at the latest.” It is clear they do not reciprocate the same courtesy on prompt payment as they demand from there customers. I would not suggest anyone play this game with them, as it may be fraud. I feel they need to get a competent billing department, or just quit double dipping as up til this point, it is exactly what they have done. I am not in the business of giving interest free loans to business who do not need it, and I especially do not like the lies which are gave about when and where I am to receive my refund. .
This complaint and/or review was posted on HolySmoke.org on 14:44 pm, January 13, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/advanced-urology-specialists/.
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