Be Aware that this company has a NO REFUND policy, so even if they make an error in charging your credit card and tell you at the booth that they will refund the incorrect entered amount, you will not see a refund unless you dispute it with your credit card company. They mis-charged me $43.00 and after getting home and not seeing a credit for the $43.00 I emailed the company and was advised that they were sorry for the issue yet they have a NO Refund policy and certainly would be willing to assist me once I traveled back to their area again. Since I was given a receipt for the correct amount and nothing other than a Imprinted Slip for the errored amount, I disputed the $43.00 with my bank and they charged back this company and gave me my $43.00. So if you use this company and they error on a charge, have them deduct that amount from what you owe and settle the balance, otherwise “NO REFUNDS”.
This complaint and/or review was posted on HolySmoke.org on 23:27 pm, November 13, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/adventure-rentals-key-west/.
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