After calling Adventure RV & Truck Center in Wichita, for an RV rental, we were told we could come out & view what they had available for the week we requested. We were shown a nice RV with a slide-out, very clean and was told we would get THAT RV we were shown. We were very impressed, pleased & excited to rent the RV. It looked brand new, it was very well kept. As a side comment, the salesman stated there was an “identical twin”, but it was just returned and was being cleaned, so he couldn’t show us, but he could promise he would reserve, for us, the one he just showed. When we went to pick up the RV, we had to fill out paperwork & pay before seeing the RV. We were in a hurry & felt confident we would get the one promised. It was not the one promised. While explaining the RV “how to” to us, we inquired about the RV promised to us. They stated the one promised was having technical difficulties, & they could not send it out. We begrudgingly took the “identical twin”, which was NOT identical in upkeep. The slide out did not work properly & we were instructed to put a wedge bar in to keep if from sliding out while driving. It was very rough looking, with torn upholstery; stripped wood finish; stained carpet; the television did not work; the black water hookup was broken & ran out everywhere when dumping. In addition, the air filter filled with water while driving through some rain, causing it to breakdown. We were instructed to call the owner if we had any problems or concerns. We called him regarding the tv not working, he referred us to his technical man, whom stated he could not help, since he was not familiar with those tvs. When it broke down due to water in the air filter, the owner stated that we were shown where the replacement filter was, so we could replace it. We explained we were told to call them for all issues, not to mention, there was no replacement filter. After all the “adventure” we could handle, we then had to call for our deposit to be refunded. It took weeks to get the deposit back. When we expressed our frustration in the “bait and switch” to the owner, he replied that he could give us whatever RV rental he wanted and/or had available. He stated that the one we were supposedly promised was sent out with another customer, so that’s why we got the one we got. The staff was short of rude, abrupt and very unprofessional, after they had our money. The bookkepper could not or would not answer questions regarding our deposit, stating the the owner’s wife was the only one who could handle it. However, she never returned phone calls. The owners are a husband/wife team and difficult at best to deal with. I do not recommend doing business with this company, unless you want an unpleasant adventure at Adventure RV.
This complaint and/or review was posted on HolySmoke.org on 22:54 pm, May 03, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/adventure-rv/.
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