Advocate Health Care

Advocate Health Care Reviews & Complaints

Reviews: 1


Total views: 4203

Published: 07 November 2019

Posted by: Lamberto Billote

I requested an appt. with Richard Royal Leitzen, D.P.M. at 705 Warrenville Rd, Wheaton thru AMG online today 8/26/19. Someome called me from Park Ridge(847-384-3700) and I was transferred to the MD”s office and talked to Bonnie. From the start, she was very rude and with no customer service at all. Her first question with the operator was, “does he speak English”. She started asking me my personal information such as my name, DOB, race, PCP, etc. I started answering her questions but I informed her that I already answered those questions online but she told me that she can not pull those informations in a rude tone/manner. And she asked me for my Insurance information. I started giving the the Ins. ID and group number but she did not get it correctly and she got annoyed. Since I have a poor eye sight I handed the phone to my wife, the more she got annoyed/irritated and loud with my wife. I am hoping someone educate this Bonnie on phone etiquette, customer service and multi cultural awareness/discrimination. Hopefully, someone will answer me back re. this matter. Lamberto Billote [protected] [protected]

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