Aer Lingus Group

Consumer Reviews and Complaints

1. 

   Aer Lingus Group Reviews & Complaints

   (1)

   After nearly 2 years of planning, my husband & I travelled to Edinburgh Scotland, via Dublin Ireland, for the Gathering of the Clans. We arrived on Friday, July 24/09 and had previously booked tickets for a formal dinner that evening. My kilt, etc. was squeezed into our carry-on luggage. However, my husband’s medications (diabetes, high blood pressure) and his evening clothes were in his checked luggage. Imagine our horror when we learned that our luggage would not arrive from Dublin until the following morning! I tried in vain to reach a Customer Service representative to assist in purchasing other clothes or at least finding something to rent. There was no help available, despite the gallant efforts of the staff @ our hotel in Edinburgh. We hope to return to Scotland in future & had intended to fly Aer Lingus again. However, unless they come forward with a token of their concern that would assist in our travel plans, we shall find another carrier and suggest the same to our friends. Mr. & Mrs. R. Todd [protected]@hotmail.com Submitted: August 13/2009 cc: file

   By Roseanna Trego

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2. 

   Aer Lingus Group Reviews & Complaints

   (2)

   Booked a flight from Birmingham to Dublin with Aer Lingus rather than Ryanair (paid considerably more) because this is my first flight since major heart surgery and we were testing out how well I travelled and trusted Aer Lingus more. Booking of flight O.K until we were asked to choose our seats and discovered that these are now to be paid for. Complaint is that this payment was requested after I had pressed the button and paid on credit card for flight. Had never paid for seats with A.L before, always included in flight price (although due to illness it is a while since we travelled)/no indication of additional payment on website although on examining the small print, this was mentioned. When tried to book seats free, message came up to say that all seats except to U.S.A. must be paid for. We were aggrieved and considered this bad practice and hence, wanted to cancel and go with Ryanair, tried E Mailing – could not – eventually phoned at 10p per minute (in queue so not sure how much it cost us) and told there was no way of getting our money back, also told we did not have to book seats, would be allocated at airport (despite web site saying we had to). We are not averse to paying for seats but feel this should be included in overall costs like luggage etc., and not as an addition after we have already paid for the flight, which we consider to be very bad practice. All is forgiven Ryanair; however if we had the choice we would never fly to Ireland again – but we have Grandchildren living there.

   By Harris Klebes

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3. 

   Aer Lingus Group Reviews & Complaints

   (1)

   here is a sample of what you can expect from Aer Lingus. Greetings, My name is Richard French. I was a passenger on flight 118 from IAD to Dublin. This flight was canceled due to a malfunction in the hydraulic system, however we were kept on board the aircraft for 5 hours with no air conditioning while the crew was deciding what to do. Because of this canceled flight I missed my connecting flight with Lufthansa from Dublin to Frankfurt. I have received no reply from the family waiting to pick me up there so I assume that they are waiting or finally decided to go home. After we were let off of the aircraft we were told to pick up our luggage and to check in at the ticketing desk for details on what to do next. While at the check in we were separated into two lines: those who had a place to stay and those who didn’t. My sister lives in the D.C. area so I had a couch to sleep on, literally. I also didn’t need a cab ride because I had already called my sister at 2:00 am and she was on her way to pick me up. At the counter they gave me a card with the helpline and told me all ticketing information and connecting flights would be handled by them. This morning when I called the hotline i found that those who didn’t have a place to stay were put up in hotels like the Crown Plaza (lowest price $140) and Embassy Suites (lowest price $100.00) as well as getting breakfast and lunch paid for. I also was not able to get Aer Lingus to pay for my missed flight or offer to pay the change flight fee of 35 euros. Now I have already saved Aer Lingus hundreds of dollars and imposed upon my sister and friends in Germany and you are not willing to pay for a small ticketing change or take me there yourselves. It is no small wonder why Jetblue and Southwest both rank higher in customer satisfaction.

   By Serita Schnettler

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