Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 04:29 am, March 06, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/aeromexico/.
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Aeromexico Reviews & Complaints
(1st email sent on 2/15/17) Good Morning my name is Juan Ledesma, and I am requesting that I get a refund on my flight that was scheduled on FEB 20TH 2018 airline # SZKUPV. My wife and children also had reservations. I called to cancel approximate 02/06/2018 and I was told that I could not be refunded. I spoke to a rep at Aeromexico and was told that I could only get a refund for one of 2 reasons, medical or illegal. And the reason I canceled was due to a cancellation order of deportation that was I had the pleasure of canceling my flight. Therefore I am sending this email in request of my refund. I would hate to have to report this incident to consumer affairs transportation or the aviation consumer protection agency. I paid 599.00$ and hope to get this refund. My family and I would really benefit from this refund. Please take in consideration and help me resolve this issue. Thank you, Juan Ledesma [protected] (2nd attempt) I have filed a consumer complaint with aeromex regarding my 599.00$ refund. This is my second email. As I tried reaching out to someone there at aeromex for my refund. I do have proof of legal matters that I had to cancel my flight with my family. Therefore I hope this matter will be resolved with the complaint I filed this morning. Thank you… (3rd attempt) Sorry for any inconvenience but I have called several times and this is the exact same email that the aeromex is giving me. And when I asked to speak with a supervisor they continue to tell me that not one is available. If it is true that all calls are being recorded then i”m not sure where else or who to contact. I have already reached out out the dot consumer complaint this morning. I was just hoping to simply get my refund. Those are 3 attempts that I have tried to reach out aeromexico to get my refund. I did have justifiable legal reasons to get my refund back according to aeromexico a legal reason for canceling my flight on a short notice is that I had deportation papers in order and my immigration lawyer told me to cancel the flight due to possible forgiveness that the my family and I will not have to relocate in mexico. I faxed my court document showing that forgiveness and the immigration allowing my and I to stay in the states. Please help me and my family get our full refund as we would benefit and appreciate any assistance. Thank you
Aeromexico Reviews & Complaints
01/02/17 reservation: ahvwgt company name: safety pay received code: 13008 acct number of the bill to pay : [protected] amount paid $2, 028.48 included flight and cbx pass. Flight amount only was $1, 902.48. Cbx pass was never given to us and had to re-purchase. Original purchase paid in full on 10/20/16. Need refund of $126 for cbx pass that was not given to us. I have called airline customer service and sent emails to [protected]@aeromexico.com on 12/30/16 and have not had any resolutions or response.
Aeromexico Reviews & Complaints
09/21/[protected]) Confirmation Number : FZUSLD Passenger Ticket : [protected] Passenger name is Kyung Nam Kim Fly from LAX to Mexico D.F. -Today my brother has a flight to Mexico by your adorable airline but we had a bad experience ever had. So disappointed with personal sports equipment (golf) bag charge and got an worst attention of inexperienced counter receptionist. We making a lot of travels to different countries and airlines but it’s first time charge a lot money because as GOLF EQUIPMENT. I understood that usually this kind of personal training equipment do not charge, even though I could accept as like another bag. That was told us first time. But later charged me $150 US dollars by it. My complain is 2 things, . 1. First moment told us it will be $55 because Golf equipment, and then the other counter man assist to lady who attended us, the golf equipment do not need to charge. But the lady did not know how to classify (it looks be to me) and then went to consult or ask to supervisor. Later she told us it will be $150. I guess everyone must get upset or disappointed at this situation. I would like to get full refund or part of that charge because to my understand not fare. 2. So worst attention from the counter woman ( I don’t know her name) neither poor knowledge as like to attend many customers at the counter. I don’t think that kind of attention do not worth for your company, even more image of the AEROMEXICO. I’m really disappointed today attention. Hope to get any favorable solution and attention from AEROMEXICO soon.
Aeromexico Reviews & Complaints
1. On May 20, 2019 I, went on line, and paid AEROMEXICO HOUSTON TX USA. A. $331.20 for a round trip ticket from GDL to FAT, Dep. 6/18, Ret. 6/23. B. $31.20 for baggage.. 2.I saw the money for the my account the next day. 3.I In a two days I began looking for the email that confirmed my flight and found nothing. 4. On the 26th I called Aeromexico and asked what email account my confirmation had been sent to. The agent said no ticket in my name had been purchased. I told her of the bank charges and he told me to call Expedia! 5. I spoke with bank who confirmed I had dutectly booked with and paid Aeromexico. 6. On 3 more occasions I called Aeromexico, said I have bought tickets and NEED reservation confirmation to access an book into my flight. Every agent said there was no tickets in for and they they had no email fit me. 7. When told Aeromexucico charged me they said well you must not have provided some inforation or said to file a complaint. 8. Today I spoke with Amparo who used my card number to find I WAS issued ticket # [protected] 1923.It has been purged on she says she has no way to see WHERE if ANYWHERE they ever sent an email or reservation number. I have NO emails from Aeromexico, no agent EVER could fund my ticket using my name- Aeromexico took my money fir a flight they gave me NO way to access or use. 9. I bought a one way ticket on for travel on 6/17 for. $289. It will cost me $300+ to return. 9. I understand mistakes happen and am told that the online site. probably malfunctioned. But NOT one agent was at all helpful. Until Amparo none used my card to trace the purchase. 10. I want to keep Aeromexucico, I want them to do the right thing: I am a single mother with 3 kids at University. I make a good income but have NO extra. I NNEED ALL my money, fir the flight and bags returned immediately! I have $100 and no pay till July 1st. I need to fly to Guadalara in July and have no $ for s ticket before the rived go up. This is a SIMPLE case- I did all I was to do : the ticket Amparo discovered shows I put in all necessary info and I PAID. But I got NOTHING for the my money, which Aeromexico STiLL has. I NEED that $ returned to the account they charged IMMEDIATELY. AEROMEXICO CAN do the right thing. I want to keep flying with Aeromexico. If you just said ‘we are sorry this happened’ and retutnrd my money in 24 hours I would LOVE Aeromexico as a decent company and keep flying Aeromexico. But if you stall, cruelly keep my money and leave us worrying everyday, if you find some way to lie and blame me, I will be so sad. And I will never fly Aeromexico. Please, just give me MY $ back NOW. You have had it for 34 days, gave me NO WAY to access what I paid for, taken hours of my time worrying and trying to find my ticket myself in the Internet…please, just have a heart and STOP the suffering I’ve gone through. Let me not worry EVERYDAY! It is simple: Someone made a mistake. I paid for a ticket I could NOT access. It has caused so much stress. You have my $ and gave me NOTHING for it. Just CARE and return it. I don’t ask fir interest, gifts, nothing. Just please give me what is MINE back and have a heart: Don’t make me wait anymore! My ticket was in my passport full name: Laurie Janine Taylor Horneck. The Ally MC. Debit you charged is mine ; Laurie Taylor. If you do the right thing. I will praise you am Social Media. If you don’t, just do the right thing, as much as I HATE going to the media, I will.Because of my son and my work at the birder they will come watch us buy groceries? Please, just do the right thing.
Aeromexico Reviews & Complaints
11/25/2017 Hola, My name is Craig S Moore, my master card was used for a unauthorized purchases on my bill, 11/25/2017. University Credit Union, Los Angeles CA. I need the information on these purchases from your records of this transaction. Names and addresses of the people buying what looks like airline tickets from aeromexico network purchase 3663 N SAM HOUSTON P HOUSTON TX 25608. Please remove all charges from my card on Aeromexico. MasterCard ending in 5806.
Aeromexico Reviews & Complaints
1st, This is not a complaint but a request. Were were delighted we were going to fly AeroMexico once more for our 2019 winter get away. But Louise, my wife, received very bad news from her physician after her annual medical checkup appointment. She was diagnosed with a severe and aggressive cancer to her pancreas and liver. I have waited until now to contact you because I was waiting on her oncologist prognostic on her chance of survival. She probably won”t survive to next Feb and even if she would, she probably would not be in good enough physical condition to travel anywhere. So I am asking if your policies allow for a tickets refund. My reservation code is YTOEHH. Marc”s e-ticket: [protected] Louise e-ticket: [protected] Thanks for considering our request. Note: I really didn”t know what to select in category box bellow
Aeromexico Reviews & Complaints
2 reservations for the same people, same day, same credit card. reservation 1#: BBNJFP reservation 2 #: VOZLPI 1ST under [protected]@cox.net Reservation I entered all information my computer kept buffering and then said my session time had expired and I had to start over. 2nd reservationunder:[protected]@gmail.com my sister used her computer and booked the tickets. Reservations for Francisco Hernandez and Gregoria for July 31st from Guadalajara to Tijuana at 12 noon. I would like a refund for one of these two reservation. Same credit card was used ending in 0653. Unfortunately I had to speak to 3 different people to get an email address to send my refund information. I look forward to hearing back from you. Thank you, Jenny Huesias
Aeromexico Reviews & Complaints
26/07/2019, aeromexico forcibly made me pay $1550.00 mexican pesos for transit without visa (twov) “service” for passing through paris de gaulle airport heading johannesburg. Susana medina (clerk)& andre valeria munos (supervisor) were rude and racially profilled me and my colleagues out of the 200+ passangers in flight am03. We were the only black passengers who were escorted and had their passports confiscated through out the flight, we were made to stop and board last and no one explained why this twov has never been communicated to us prior ticket purchase, but it was used as a must pay service. Some of the colleagues (8/9) had already been checked in and were told to bring their passports and boarding passess back in order to be made to pay for the twov. Of the 3 check-in clerks who attended the 8 colleagues, none picked up the need for the so called twov. The 8 who had checked in were threatened with being removed from the flight, and have their checked-in luggage removed from the plane. No official from aeromexico am03 accompanied or handed us over to the french airport personnel, as per the understanding of paying the twov and no one in france requested the paperwork for the twov. Which only shows that the service was not only unnecessary but fraudulent in nature.
Aeromexico Reviews & Complaints
29 january 2019 Aeromexico airlines, Mexico city Sir/madam, Greetings! I claim compensation relating to flight # am 59 dated december 16, 2018 with ticket # [protected] and [protected] which I booked from guatemala city to mexico to narita, japan. The flight was delayed for more than 10 hours and the problem was not based on circumstances or an act of god. Due to the delay I have the right to be compensated. Hence i”m writing this letter to request you to pay us. Looking forward to your reply. With best regards, Joanie p. Ramos Ramar village, san jose city Philippines 3121 Email [protected]@yahoo.com +[protected]
Aeromexico Reviews & Complaints
3.24.2017 Flight AM 662 My checked bag from Guadalajara to San Francisco was surveyed, and what a mess was left of my packed belongings! My bag is always checked, so this was no surprise. The issue was the condition in which it was left, as well as missing property. Specifically, I had a compartment bag where I store my jewelry and many necklaces so they do not tangle. Upon arrival to San Francisco, I opened my bag to check if there had been any issues. The bag was hastily shoved in my suitcase, and there were tangles of my necklaces and jewelry strewn all over the contents of my baggage. Also, I had $40 cash in the compartment which is nowhere to be found, and was clearly stolen when my bag was searched. This is outrageously unacceptable behavior for government employees.
Aeromexico Reviews & Complaints
A complaint regarding my rebooking: I have a complaint regarding the way that this voucher was presented to me. AreoMexico offered me the voucher for $600 American Funds based on my agreement to re-book on a flight 5 hours later to Mexico City. They guaranteed me that I would still make my connecting flight with this re-booked flight. After I agreed I checked with the airline and was told that my re-booked flight was delayed. It had been delayed since 8pm the night before – that means that Aeromexico re-booked me on this flight KNOWING that I would not make my connecting flight. As a result I was forced to stay in the airport until I could get another flight. I was there all morning instead of flying out at 6:00 AM. This cost me a lot of time. Instead of landing at around 8pm as they promised I landed at 11:30pm, and missed an important meeting. On top of that, I was caused a lot of distress trying to arrange a new flight out of YYZ while in the airport. I realize that by agreeing to wait for the next flight that I would run the risk of that flight being cancelled. But Areomexico was dishonest with me when re-booking. They should have told me that the new flight had been delayed since 8pm. I would not have agreed to sit out on the overbooked flight if they had provided that information. Original Ticket Number [protected] July 27th Flight AM617 Rebooked on American Airlines Flight 2589 – 6AM Departure [protected]
Aeromexico Reviews & Complaints
Aero mexico flight am#7 date 17, sept. 2017 La paz, mexico, london, mexico, la paz Business class Passenger: raymond novelli Passenger: robert thompson Passenger: sandra lara Demand for: air fare, hotel The three passengers listed above entered aeromexico flight #7 on 17/09/2017. When we arrived on board we were greeted by our friends also seated in business class. Roberto, van warmer alexsandra van warmer and dasia van warmer. We stopped to say hello and sandra said hello to the girls who were seated in row #1. I continued to my seat in row 3 and sandra came to her seat next to me after saying hello to the girls who were very happy to see her. After she sat down a short flight attendant with short hair came from isle to isle 2. She told sandra who was seated next to me that she was drunk and the captain wanted he off the aircraft. Sandra is a beautiful educated mexican woman who does not drink. The flight attendant appeared to be stressed out or on some sort of upper pills such as speed. Both sandra and I stated that she was not drunk or even drinking, she was just saying hello to the van warmer girls. The flight attendant ignored our pleas and stated the captain wanted her off the flight. Upon refusing to leave the flight the flight attendant told sandra that she was going to call the federal police to physically remove her from the flight. I told sandra to let her call the federal police because she was not drunk or even drinking. Within minutes four federal police arrived on the aircraft. They began talking with sandra and determined that she was not drunk or intoxicated and stated this to the flight attendant. They refused to remove sandra from the aircraft stating this was not a matter for the police. The flight attendant was even more enraged and insisted that the captain wanted sandra off the aircraft. She then called the ground crew to help remove sandra from the aircraft. The ground crew stated that the flight would be cancelled if sandra did not exit the aircraft. Upon considering the flight being cancelled with robert thompson and I missing our important business meeting in london she decided she would exit the aircraft. As she got up to leave the flight attendant told me I would have to leave also. For what reason??? Upon hearing this I refused to get off the airplane and told sandra to remain seated. The ground crew begged me to please get off the airplane. They said that the captain was going cancel the flight within two minutes if we did not exit. I did not want the flight to be cancelled and people going through all kinds of grief “including” my three friends, robert thompson and 280 passengers rebuking flights and hotels because of sandra and I in the middle of the night. They gave us two tickets on aero mexico to nyc at 6:40 am connecting with delta airline to london. They told robert thompson to remain seated that we would be just a couple hours behind him arriving in london via nyc. As we exited the aircraft we went to the aero mexico ticket counter with a couple ground crew members. The person in charge ask to see our tickets and upon giving them to him he tore then up. He stated that we were only told we would have tickets to get us off the aircraft and that we could not board another aero mexico flight for 72 hours. I could not believe what I was hearing that they deliberately lied to me and sandra and left us stranded in the airport. Mr thompson was on his way to london because the flight crew told him we were right behind him on aero mexico. He was just attending to me going to london. Was unable to attend the meeting in london without me and the meeting was canceled. He stayed until the friday in the pre booked hotel were we had reserved prepaid rooms. He returned on the returned flight friday the 22nd. I am demanding the following reimbursements: Cost of 2 aero mexico tickets: Raymond novelli ticket # [protected] $2, 842.76 attached Sandra lara ticket # [protected] $2, 842.76 attached Aloft hotel $1, 784.96 attached Internet two tickets max/la pa”s (Novella/lara) $ 277.35 attached Total reimbursment due $7, 747.83 attached
Aeromexico Reviews & Complaints
Aeromexico Airlines. We arrived Mexico Airport at 4:40 a.m., told to go gate 78 for connecting flight 569 to Cancun @8:20. I asked flight crew at gate 3 times to look at my ticket to confirm at right gate. I was treated rudely and disrespected every time and pushed away. Checked screen again said gate 78. At 8:00 we panicked when fourth time crew member finally said we were at wrong place. I was hysterical and ran across entire airport to get our flight and was denied boarding. Devastated and crying, I went to customer service, then to L1 to get ticket next flight, waited in line so long it was too late for next flight so got ticket for next flight 2 hours later Counter #117 Ericka Martinez made us pay $350 and would not let me talk to supervisor. I later found supervisor NAYELI explained situation that we had no money left to spend on vacation because we were treated so badly and given the wrong information 3 times who “authorized transfer” “and said to “go back to L1 counter to get our money back”. We went back #117 Erika Martinez told her what supervisor said and would not let me talk to supervisor there. She refunded part of our money and handed our tickets back with gate info. We waited, boarded plane and was told NO! ticked cancelled. This clearly was a huge mistake by Ms. Martinez and again I had to go back to L1 Counter and purchase ANOTHER ticket and charged my husband $350. My husband is very sick and this was very detrimental to his health. We spent the entire day in the airport and was extremely stressed. Our patience was met with hostility and the worst customer service I have ever experienced. I also spoke with supervisor Maurico Perez Franga as well and he assured me I was entitled to a refund and the process would take 10-15 days due to your employee”s mistake that caused us to miss an entire day of our vacation.
Aeromexico Reviews & Complaints
Aeromexico canceled a flight that I had booked and paid for on my credit card. They rebooked me without my consent on an alternative flight that departed on a day I was unable to fly on. After numerous calls they agreed to refund the two tickets. The “refund record” that they emailed me is dated 8/20/19. They told me it could take 4 to 8 weeks. Today is October 17, 2019 and I still have not received the refunds. I have placed numerous calls to customer service, I have emailed the aeromexico complaint team and there have not been any resolutions as I still do not have my refund. I would like my money returned to me asap.
Aeromexico Reviews & Complaints
Aeromexico cancelled our return flight from Mexico City, MX to Baltimore, MD, and caused us to spend 10 hour layover overnight in Mexico City airport. When we asked for a hotel voucher, they rejected it and said the could not make any changes because we had purchased the ticket from Priceline. This change was due to Aeromexico cancelling our flight.
Aeromexico Reviews & Complaints
Aeromexico charged my card twice for what should have been a single charge for one extra bag. I flew from IAD to PVR September 30, 2013, to vacation. On October 7, I checked my bank account and discovered that Aeromexico had charged me twice for my one extra bag. I called customer service, I e-mailed them several times, I called again. Every time my e-mail response came from a different representative requesting the same information. It is now November 7, and they have yet to credit my account. Yesterday, a representative wrote me and informed that my account was going to be credited, however, it would take another 5 business days. Nothing was said about making amends for taking my money without my consent and holding on to it for a month and one half, nor has my account been credited, yet. If you have a choice in air carriers, I would recommend using someone else unless you want to enjoy a relentless consumer battle to get your money back. They really should be ashamed of taking advantage of retired people.
Aeromexico Reviews & Complaints
AeroMexico Confirmation #XOWAHC My flight AM697 from Vancouver to Mexico City was delayed taking off on March 31, 2019 and also delayed upon arrival. It was supposed to arrive at 06:55 but we were not able to exit the flight till 08:22. These delays made me miss my connecting flight AM650 Mexico City to Managua. I went to customer service in Mexico City and was told that the next flight out to Managua would be in 2 days, April 2 and that I would have to pay approximately $700USD to rebook. I was also told that if I booked a ticket with another airline that my return flight on April 16 AM651 would be void! Not wanting to spend 2 days in Mexico City that I had not planned for or wanting to pay $700USD to get a new ticket which was not my fault. I ended up booking a whole new ticket with another airline. I want to be refunded for my Aeromexico ticket. It was the delays in my initial flight AM697 that made me miss my connecting flight in Mexico City! I’ve already emailed this information and was told to contact/telephone the Flight Experience Department. I contacted them today April 3 and was told to email customer complaints WHICH I ALREADY HAVE DONE 2 times now. I am getting very frustrated and am very disappointed with my experience. I want to be compensated for my ticket and would also like to be able to fly home on my originally booked flight.
Aeromexico Reviews & Complaints
AeroMexico Customer Service is one of the worst I have dealt with in any country. I want a refund of all double billing of expenses billed by this airline. What should have been $1, 000 costs is not $1, 500. Due to a Canadian Government Declaration warning of ‘no travel’ to three locations in Honduras( https://travel.gc.ca/destinations/honduras) we had to change our travel destination from Honduras and we selected Ecuador. This meant changing four legs of flights booked through AeroMexico. After cancelling the Honduras destination, I tried to use the AeroMexico credit balance of $1010.78 to book an $880 flight from Quinto, Ecuador to YYC, Canada. But after $250 US change and no-show fee my credit card was charged another $445.00. How is this possible? Original Travel dates 25 Feb 2018 – 25 Feb 2018 San Pedro Sula – Honduras Itinerary # [protected] – Confirmation VFXMOY (Aeromexico) New Ticket AM Feb. 25 Quito, Ecuador, AEROMEXICO – VFXMOY At the very least the ticket balance should have been equal, not more. Please help. Natalie Gibson
Aeromexico Reviews & Complaints
Aeromexico is garbage. Last month I booked a flight for a contractor who did not show up to my event. I cancelled the return flight within 48 hours of takeoff, and was told that I could “leave the ticket open” as a credit toward future flights. Since I book a lot of flights in and out of Mexico, that seemed like a good deal. Two weeks later I attempted to book a new flight for a different contractor, and tried to use my “open ticket” toward the cost. It was only then that I was informed that I could only purchase a new ticket for the person for whom I had originally purchased the flight… The contractor who no-showed my event, who I will not likely be working with in the future. I couldn’t use it for another contractor, or even for MYSELF (despite the fact that it was purchased on my personal credit card). I was not allowed to speak to a supervisor when I was informed of this, and was told I had to email the complaint department. I did just that, and received a canned message saying: “Sorry, the credit is non-transferable, but thanks for making us your carrier of choice.” It may as well have said: “You could have just flushed your money down the toilet, but thanks for letting us keep it, instead.” What a joke! There are plenty of cheaper airlines that fly to Mexico. I would expect better customer service from Aeromexico, a company that charges a premium price for their tickets. In the future, I’m going to take my FREQUENT business elsewhere, and advise anyone else to do the same.
Aeromexico Reviews & Complaints
Aeromexico’s San Francisco check-in staff did not let me board my flight to GDL on May 19th 2019 because eventhough I am a US green card holder but my passport is VIETNAMESE, despite the fact that I have been to GDL 3 times before. I was told there is a new law passed by the Mexican government that required US permanent resident status with a Vietnamese passport to still obtain a Mexican visa to enter Mexico. But the check-in staff could not produce the law to prove the point. I waited for too long until boarding time and Aeromexico staff finally told me to present my old/expired passport with Mexican immigration stamps on it and they will make a 1-time exception for me. I did not have the passport with me and it was so close to departure time so they had to put me on the Monday flight instead of Sunday. I ended up had to cancel all my Monday meetings. On the day of boarding, someone from the crew took my passport and boarding pass and placed them in a sealed bag, escorted me to the airplane and handed the sealed bag with my passport and boarding pass to a flight attendant IN FRONT of the public. When the flight arrived in Mexico. I was not allowed to leave the airplane nor take back my passport. They had someone escorted me out. They treated me like I was a criminal with the intention to overstay in Mexico. Everyone was staring at me. It looks really bad on me and the treatment was totally unnecessary and discriminated. Until then both the officer who escorted me out and the Mexican immigration officer told me there is no such law as US permanent resident with a Vietnamese passport cannot enter Mexico without a Mexican visa. Both officers insisted that was a mistake by Aeromexico. The fact that there was a discriminated treatment against my passport country (Vietnam) without looking into my proof of US residency and being unable to produce the law shows how incompetent the Aeromexico team is. On the other hand, having to cancel all-important Monday meetings has impacted my work tremendously.
Aeromexico Reviews & Complaints
After booking our flight my travel partner said her passport included her middle name. So I called 1/18/17 Customer Service to see if I had make the name change. I was told it would cost $165.00! Which I did pay. Yesterday 2/8/17 I called Customer Service to ask about shipping wine as a gift to our host. While I was giving my flight information I noticed my middle name also was not included. This time I was told as that as long as the first and last name was correct there would not be a problem with the discrepancy with the passport. Today 2/9/17 I called to see if I could get a refund for my travel partners name change. This time I was told the information I received yesterday was incorrect! As result, I had to pay another $165.00! Not very professional customer service. I”m not a very happy customer and will be considering other airlines for future trips to Mexico City. I would like to get a refund for both name changes. Donald Swingle RESERVATION CODE AYUSRG
Aeromexico Reviews & Complaints
Arranger remarks Refund ticket joseph kalionzes [protected].38 usd Refund ticket nicolassa galvez [protected].38 usd Refund ticket danielle silva [protected].38 Refund ticket jacquelyn kalionzes [protected].38usd Refund ticket valerie galvez [protected].38 usd Please sent an email to amcomplaint aeromexico.com To request the refund of the service fee for 5 Passengers, each one of 15 usd Let us remind you, the refund will be processed for 4 to 8 journal weeks, please keep this email until You receive the full refund Your ticket(s) is/are: Danielle ann silva: [protected], [protected] Jacquelyn kalionzes: [protected], [protected] Valerie galvez: [protected], [protected] Nicolassa galvez: [protected], [protected] Joseph nickolas kalionzes: [protected], [protected]
Aeromexico Reviews & Complaints
as we arrived to Guadalajara on July 20th on flight 663 and we all began to exit as i took my second step on to the steps i slipped and fell hitting full on to the edge of the step hitting my arm and left side buttocks. It took ne a minute to get up and no one offered assistance, i tired to report it but instead i was offered to see the doctor and that would cause me to miss my connecting flight. My friend had missed her flight before because it tookher to long to pass through inspeccion and she was forced to buy another ticket and so i let them know i had no time but i would still like to make a report. i was told a could do it at any time anywhere but i still insisted on making a report that no one would take. i spent my vacation in pain because i hit myself pretty hard plus i still have a huge bruise that hurts and looks horrible. On our flight #448 back on the 24th to Guadalajara and conection flight 663 to San Francisco I went to pick up my luggage and one of our suite casses had been damaged and broken in to, the lock was broken and the suite case was a litle open. This has happened before but at least i wasnt missing anything even though I did have some empty boxes of items that didnt even belong to me. In this ocasion all my items we emptied out and turned over as if they had gone through it entirely. Once i was able to get to empting the suitcase i started noticing items are missing. Gold earing that I had no intention to put in my suitcase but i did bieng in a hurry to check out, a set of silver necklace, ring and earrings, mexican currency that i figured i didnt need anymore since i was on my way back home, the wallet it was in had been completely emtied out and a silver bracelet. this is what i have noticed so far, aeromexico should be more vigilant of there employees and have some sort of security cameras since this isn’t the first time this happens. this is the second report i make and would like some response and action taken about this matter, no one should feel like the have the liberty to take as they wish from others, this isnt just an invasion of property but theft as well. I hope to hear from someone soon. Laura Castro
Aeromexico Reviews & Complaints
Because of flooding in carolinas my bus was late and lost my flight, aeromexico did not even let me use my returning flight, i was stranded for an entire day in miami airport and i had to buy new ticket, from miami to lima. On the returning flight they broke my dog kennels, who knows what really happened to my dogs, they were so scared.
Aeromexico Reviews & Complaints
buen dia mi en mi viaje del sabado 6 del julio voy a tener escala y pague equipaje en linea, pero por no leer bien solamente pague de mi viaje de escala a mi desitino, debi de haber pagado en el mostrador para que el equipaje se pagara solamente una vez desde mi salida hasta mi destino, mi hija ya habia llamado pero como ella me va a llevar y se encarga de pagar no me aviso que ya habia llamado y a mi me aparecio el email y se me hizo facil hacer el pago pero mi mente me fallo por no checar bien y entender que era error pagar ese equipaje. estoy solicitando si es posible el reembolso del pago que hice ya que estoy pasando una situacion economica muy mala y no puedo tirar mi dinero, ahorita 30 dlls para mi son como mil dlls. agradesco su amable atencion y espero su pronta respuesta Sra. Claudia Perez
Aeromexico Reviews & Complaints
Buenas noches estoy pidiendo un cambio, para los boletos de Ana Maria teodora Hernandez Lopez y Manuel Nieto Palafox para que puedan viajar antes del 13 de Agosto, 2013 a Detroit, Michigan por que su hija Ma Isabel Nieto los necesita ya que su esposo Jerry Esquible esta hospitalizado en estado de gravedad en el hospital Henry Ford de esta ciudad de Detroit. y ella no cuenta con familiars que la puedan apoyar en este pais. la reservacion es RBFASD. SI TIENE DUDAS O PREGUNTAS POR FAVOR LLAMAR AL [protected] To Whom It May Concern: Jerry Esquible is critically ill and being cared for in the ICU. Please excuse his family mother in law and father in law for travels. Sincerely, MEREDITH WALTON, MD HFH C5W MICU POD 4 2799 W. Grand Blvd. Detroit MI 48202 Dept: [protected]
Aeromexico Reviews & Complaints
buenas tardes el motivo de mi molestia es que el dia sabado 09 de este mes, compre unos boletos con destino a Peru … el representante nos explico que si lo haciamos con el nos cobrarian como 15 dolares me imagino por la atencion …pero que si lo haciamos online seria gratis …asi que lo hicimos online … hay dos reservaciones una es a nombre de : claudia cristina Huancayo Tasso y mis dos hijos alexia Sara Almaguer y Juan Rafael Almaguer (VYFNDZ) y la otra reservacion es la de mi esposo Alexis Almaguer(JXMMQJ) tenemos diferentes reservaciones ya que tenemos diferente fecha de regreso … el dia 12 me estan haciendo un nuevo cobro de transacion por cada uno de nosotros … llame por telefono y uno de sus representantes me indica que en su pantalla no refleja ningun cobro extra … y solo esta el monto que se me cobro el dia sabado … espero una pronta solucion ya que son como 70 dolares lo que se me estan cobrando … es la primera ves que viajo con esta aerolinea y la verdad que tengo muy buena referencia de su servicio. adjunto la foto donde claramente se ve que es aeromexico el que me esta haciendo un sobrecargo .
Aeromexico Reviews & Complaints
Code of reservation MOZRWT…My name is Diane Mayer and I want to know why do our arrival time in Mexico from Manzanillo has been change and leave us only 70 minutes to make the correspondance, when your employee told me when I call by phone that whe need 90 minutes at least…??? We don’t want to mist our correspondance to get to Montreal. Thank you!
Aeromexico Reviews & Complaints
Company don’t honor what they promise i travel to mexico not long ago i aboard in lax then i was put on a different plane during the flight they don’t give us any snacks or lunch as they promise when i arrive to guadalajara airport they lost my baggage it was send on a different plane and send to paris france. I was so upset that i decided to talk to one of the aeromexico supervisors and i did after waiting close to two hours, and just to get a very arrogant respond and claiming that it was not any wrong doing to me same day i took another plane back to los angeles. I hope this will never happen to you it was a complete nightmare.
Aeromexico Reviews & Complaints
Conf #s3qb3k las – Cancun Good morning I am writing in to express lack of customer service I experienced from your airline. Upon arrival to Mc Carren, there were several of us in line to check bags. When the agent came to relay information to us in line everything was spoken in spanish. After about the 3rd time and making it obvious that I don”t speak spanish the rep continued to speak spanish leaving me to ask other travels to translate. This was very frustrating considering the information should have been relayed in both spanish and english. As I approached the counter she too began to speak to me in spanish and i asked her to speak in english. I truly feel in this day and age all customer service rep should be bilingual or have employees that that can communicate and assist all customers regardless of gender, race or nationality definitely not treated unfairly because of a language barrier. I am a manger for ups and I would never treat our customers in this manner. I am african american and do not speak spanish. When I encounter a customer who does I do not ignore them nor do i continue to speak english knowing they do not understand. I get a fellow co-worker who can translate the information to assure information is being communicated properly with clear understanding. I am very disappointed and ashamed that we are not considerate enough to communicate or assist customers if there is a language barrier considering Las Vegas is a tourist city. Very poor customer service skills my contact information is tamanika jernigan [protected] [protected]@ymail.Com your attention in this matter qill be greatly appreciated.
Aeromexico Reviews & Complaints
Confirmation#maixdd confirmatior 2 #szlutb por fabor regresenme lo de un boleto mi salida de chicago es el 25 de octubre ala 1:40am compre uno boleto no dos mi nombre es saul alfonso rios y biajo de chicago a guadalajara one way only yo solo viajo nadie mas viaja con migo no se por que me cobraron dos boletos dejenme un boleto el que sea de los dos
Aeromexico Reviews & Complaints
confirmation: htbjph traveler: angel Samuel barrios client phone: [protected] date: august 31, 2017 flying from Tijuana to Tapachula my flight was cancelled with very short notice. my travel distance to the airport was 2 hours and for that reason the only choice I had was to take whatever flight was available to make it to my destination. my travel time should have been about 7 hours.. as a result or YOUR cancellation my travel time was over 24 hours. I called the number your representatives gave me for refunds at [protected].. that number rang over 15 times and no one answered.. I called [protected] where option #2 was specifically for refunds yet your representative said it wasn”t.. I requested to speak with upper management Alejandro Espinoza whom did not show any interest in my concern instead gave me attitude and a total disregard is resolving the issue.. my time is valuable. yet your representative stated that since I took a flight there is no refund due to the client. What about the loss of time.. lack of sleep and urgency to get to my destination?.. This is unacceptable.. I am requesting Credit for a future flight or a refund of this one. If this issue is not resolved I will take other measures to let thousands of potential clients know of the lack resolve this airline gives the client.. Social media and blogging is definitely a wonderful tool to get the word out.. would your company prefer to credit hundreds or lose thousands in new business?.. i expect a response within 72 hours..thnx angel
Aeromexico Reviews & Complaints
Date of flight: Nov. 18, 2017 @ 19:34 Flight # 786 (from Guadalajara to Fresno, CA) Luggage Tag # OROZCO/SECUNDI AM [protected] FAT SEQ-082 AM 786 Luggage fee was paid at counter, When luggage was opened at home there were two items missing (1) a carton of Marborol cigarrets (2) a brand new green leather jacket still with tags attached to it . I have previously flew with your Company and I never had an issue where something was stolen from my luggage. Would like get this issue resolved as soon as possible. You can contact me at: phone # [protected] or thru e-mail: [protected]@gmail.com Thanking you ahead of time for your full cooperation and rapid responds to this matter. Sincerely, Secundino Orozco
Aeromexico Reviews & Complaints
Date of Incident July 3, 2018, flight from LAX to Guad Mexico, Ticket Number [protected], Agent: Aeromexico/A99, Invoice number 0970358, ReservationCode: GZOBFP. I was not able to fly being that I had already passed inspection and was given my boarding ticket, yet when I was going intothe airplane I was asked for my passport once again. As I had my bags I was unable to find it and was not allowed to fly, therefore my five members did not fly either since I was not allowed on the airplane. My lost was $1, 980.00 dollars. In addition I had to purchase tickets for my family members and myself once again with Aeromexico for all six of us two days later costing me approximately another $1, 500. I also lost my hotel stay and incurred additional expenses due to Aeromexico asking me for my pasportagain after I had already shown it. I am asking for a refund of the money I lost. My parent have always flown with Aeromexico and have been in Club Premier in the past, member number [protected].
Aeromexico Reviews & Complaints
Date: 11/5/2017 flight: am #782 to lax judith b. Watson philip p. Menendez lll this flight never arrived. We sat in the guadalajara airport for almost 12 hours being told a new flight would be arriving every 3 hours. It never happened. Then we were told that there were no more connections in la to our flight to sacramento. Finally got out on a direct night flight to sacramento. Got home at 2 am. Crummy service… Bogus flights that never existed. We are world travellers… Never had such a bad experience. Would appreciate some type of compensation.
Aeromexico Reviews & Complaints
Date: 2.19.18 Flight# AM 662 – from Guadalajara to San Francisco Person filing the complaint: Marlene Sibley To Whom It May Concern, On February 19, 2018 I was traveling from Guadalajara to San Francisco I”m AeroMexico, Flight # 662 and I would like to file a complaint. This flight had very tight seating, maybe 4 inches of leg room. My husband, who is 6″1 was forced to sit with his legs wide open. I am 5″3 and was also cramped but still had a minimal room space. The person in front of me reclined their seat to where I was totally swished. I asked the woman to move her seat up and her response was, “Can I recline after you sit down.” I said that my legs would be cut off… she continued to leave her seat back. I then got up to move to an empty seat in the back of the plane. I saw the flight attendants in the back chatting so I asked if they could make an announcement asking if passengers could please not recline their seats since there was limited leg room. But the response I received from the male flight attendant was that he could not make this announcement since it was the passengers right to recline their chair. I said, “What about me?” He said there was nothing he could do. I then explained that my husband was quite uncomfortable at 6″1 and he said, there is nothing he could do. Then I sat down in the empty seat in that last row and he told me that I would not be able to sit there because it was for the crew, which I totally understand. To make my point I said, “Would you expect your mother to sit cramped like this?” To which he replied, “My mother is dead.” I didn”t see what that had to do with my example so that he would have a little empathy. With that, I left, upset and walked back to my cramped seat. Next, the male attendant wheeled the beverage/meal cart up the aisle and asked my husband to move his legs out of the aisle to which my husband replied that he was not able to because of the room. The male flight attendant then threatened to call the authorities upon arrival at SFO if my husband did not immediately squeeze his legs into the seat area. The male flight attendant said, “I know your wife is upset and she mentioned my dead mother.” This was totally unacceptable comment to make since I was not attacking his dead mother. I am a travel agent and frequent traveler and when a situation like this has come up in the past, the flight attendant would try to help by offering another seat, asking the person in front to please move their seat up or realizing how uncomfortable the seats were for the 4-5hr flight, he could have made an announcement as I requested to the passengers asking them that due to the small amount of leg room, please be considerate to the person behind you and not recline, if possible. He did none of these. Had we known that the seating on this plane was so limited we would have requested an emergency exit. I am writing this complaint not because the passenger in front of me did not move her seat in an upright position, which she did later and I thanked her and apologized for seeming irritated. I am writing this complaint because of the response I received from the male flight attendant. I was told that the person in front of me had the right to recline and limit my space but I had no right to keep my space. There were no alternatives offered. This is not the customer service that I believe AeroMexico would approve. I would appreciate if you can explain to the male flight attendant (I believe his name is Ramas) how unhappy I am and that I meant nothing bad about his dead mother. I only wanted to keep my space. I would also like to ask that the male flight attendant is reminded that customer service is part of their job and that he should have offered some options. His professionalism was truly unprofessional and threatening us with the authorities was totally unnecessary. On this trip to Mexico flying, Aeromexico was excellent until this situation. I am not asking for anything just that you help this flight attendant understand that customers are important and referrals come from happy passengers. I would appreciate an apology from the flight attendant. I would appreciate if you could let me know how this issue is resolved. Thank you, Marlene Sibley Sibley Adventure Travel 650.504.5494 http://www.sibleytravels.com [protected]@sibleytravels.com
Aeromexico Reviews & Complaints
Dear Aero Mexico Complait department, I hoping you can help me out here because i really feel that you have failed me. I scheduled our Flight (2 adults 1, 10 year old child) with plenty of time so that we would have a full 18 days vacation. Today 1/6/20 I called to verify that our tickets were paid and to pay for our baggage and i was told that our flights had been changed. Our Reservation code for leaving is USFFUA it was previously scheduled for 3/11/20 on a non stop flight arriving in guadalajara at 5:40am. Now its not leaving until 3/12/20 providing it doesnt change. My second complaint is, We were to return from Guadalajar to Sacramento on flight reservation Code ZFGVSR on 3/28/20. I was informed today that we will be returning 3/27/20. I truely feel that you have stolen 2 days of our vacation andwe are owed a partial refund for our trip and or luggage that was also pre-paid. This is the first year we have went through you directly and the first time we have had a problem. Also I would like you to note that no one even told us of the changes that had been made on our Flights..had I not called in we would never have know. I find this very disturbing and disappointing for an Airline of your size, and your class. An Airline that I have been traveling with for the past 4 years. I do hope you can make this right for me. Siincerely, Felicitas Manjarrez [protected] 25100 Marek Estates Drive Los Molinos, CA 96055 [protected]@att.net
Aeromexico Reviews & Complaints
Dear Readers: Some unfortunate highlights from my experience on an end-of-June/early July 2007 round trip from San Antonio to Mexico City, on Aeromexico. We had a direct flight down, with the plane delayed for 30 minutes for mechanical inspection. The return trip had a scheduled stop over/flight change in Guadalajara, and after arrival we found out this leg of the trip was cancelled. Aeromexico flew us back to Mexico City 6 hours later, and arranged for us to fly on a Mexicana flight direct to San Antonio. We had been scheduled to arrive back in San Antonio by 1:30 pm, but with cancellations/redirects ended up back in San Antonio at 8:45 pm. The only compensation from Aeromexico were meal vouchers. Also, if you book Aeromexico with intra-Mexico stopovers, be prepared to trek long distances cross-terminal and between gates – not pleasant with some of the airports undergoing construction/upgrades, inadequate air conditioning and long distances between their international and domestic gates. My advice: only book Aeromexico for non-stop flights between the US and Mexico destinations. Dont’ waste your time arguing for compensation – you won’t receive anything but meal tickets for their delays. For any reticketing, go through their Premier Class counter agents – helpful, understanding and efficient, though powerless on compensation. Caveat emptor, Erik
Aeromexico Reviews & Complaints
Dear Sir or Madame, Six days ago, I was a guest on AeroMexico to Mexico City connection to Lima, Peru. Upon reaching Mexico City airport, there was no gate or terminal information printed on my ticket. I had then approached several members of AeroMexico staff to inquire about the connection flight to Lima. When reviewing my ticket, AeroMexico directed me to the wrong gate and terminal! Causing me to miss my flight! I have traveled to nearly 30 countries, and I have never received such poor communication and instruction. Thus, leading me to be stranded, alone in Mexico city, costing me additional $500 to scramble around finding the next flight to Lima. I should add, when asking assistance on this matter, not one of your staff were willing to correct or assist me finding another flight to Lima. Unless I pay an additional $900.00! Furthermore, there was severe damage to my luggage and articles within. The handle was completely busted, major scratching on the luggage and clothing articles were ripped such as T-shirts and pants. I had lost 2 days of my vacation due to this unnecessary and strenuous endeavor, and wish to be compensated for the AeroMexico’s misguided direction. Yours, Michael Cavallo [protected]@selectentertainmentgroup.com
Aeromexico Reviews & Complaints
Dear sir/madam On the 13th August, we were waiting to catch a flight to Puerto Vallarta via Mexico City. The flight was due to depart at 00.35am on the 13th August, but at 22.55pm on 12 August we received the attached email alert that the flight had been delayed until 1.30am. We got to the gate at 1am, to find that the plane had left, and had removed our luggage. It is not possible to have boarded the passengers, and discovered me and my girlfriend were missing, and removed the luggage, unless they had left at the original time of 00.35am. Consequently, we had to go back to Cancun and book another hotel room, and pay again for the same trip later that day. I am claiming the cost of the hotel room of $3, 800 pesos + $9, 408 pesos totalling $13, 208 pesos. This does not include taxis and other expenses incurred. Please find attached – boarding passes for missed flight and replacement flight – email alert for delayed departure – hotel receipt – flight receipt Regards Lawrence Taylor
Aeromexico Reviews & Complaints
Dear Sir/Madam We flew from London Heathrow to Mexico City on 12th August 2019 on AM8. We are staying at Holiday Inn Buenovista. Our suitcase is heavily damaged. The suitcase cost 50 GBP. The lock is missing. We cannot use it again. We need a replacement suitcase, lock and key immediately. Things are missing (we think). We are flying to cancun on 17th august> We need it before then. The baggae tag is Am6139287324 Atreyi Majumdar
Aeromexico Reviews & Complaints
Dear Sir/madam, I took Aeromexico flight from Tijuana airport (TIJ) to George Bush International airport (IAH). Following are my flight details:- 21 Apr 2018 – AM 173 – Fm TIJ (Tijuana) to MEX (Mexico City) – Dep TIJ 01:20 am 21 Apr 2018 – AM 172 – Fm MEX to IAH (George Bush Intl.) – Dep MEX 09:00 am. My E-ticket number is :- [protected] My Baggage claim:- AM [protected] (It was handed over to Ms. Monica, Aeromexico representative who filled up baggage claim form at IAH). She told me that someone from Aeromexico will call me and let me know the about my missing baggage. She also gave me the following number to call :- (+1 [protected]). In tried to call this number several times and left voice messages to call back but sorry to say that this number does not seems to be attended by anyone and till date I have not received any call from Aeromexico. I do not know any other way to call Aeromexico and find about my missing baggage. I have to leave for my business trip in couple of days and now I am really worried if my baggage does not show up by then as I have my business suits inside the baggage which I wear during my meetings. Appreciate if someone can guide me how to reach Aeromexico customer service where I can speak with a representative rather than hearing an automated message. Kind regards Capt. Dhirendra Singh Rawat Tel: +1 [protected]
Aeromexico Reviews & Complaints
Do you medical problems of my mother she couldn’t take the flight along with my father -I have attach the medical records with medications, along with the ticketing info and confirmation. On the day of the flight she has to go to the hospital early in the morning, she fell and do to her advance age she has a blood cloths on her brain according to doctors who saw her and they provided medications which she can’t travel at the time until resolved which we don’t know when will that be possible. My father had to stayed with her as of he can’t be away do to the medical conditions of my mother. thanks
Aeromexico Reviews & Complaints
El vuelo 636 salio del aereopuerto hacia Montreal martes 28 de Noviembre y mi esposa nunca pudo abordarlo el vuelo fue a las 3:40 pm. Y retrasaron su viaje a la una de la manana del dia siguiente. Vuelo 680 hacia Montreal, Canada. O sea que el dia 29 de Noviembre miercoles. Ella perdera su dia de trabajo, por la negligencia de la linea aerea de no saber dirigir la tripulacion de ese vuelo como corresponde. Mi esposa llego al aereopuerto de Mexico con suficiente tiempo. Se supone tiene que abordar el avion en dos horas, porque no dan prioridad a sus pasajeros?
Aeromexico Reviews & Complaints
En diciembre 2011, le robaron a mi hija todas sus joyitas, no solo metieron la mano y lo sacaron, les dio tiempo de abrir toda la maleta, abrir mi maletin de maqulilajes, voltearlo, abrir caja por caja de las joyitas de mi hija, tomar las joyas y dejar las cajas, despues de no dormir toda la noche porque a parte se demoro el vuelo, trate de hacer una reclamacion por telefono, me dijeron que me regresara al aeropuerto, levantar la denuncia, y que mandara mails a atencion a clientes, el caso es que ni me pagan y me dicen que el problema es la policia federal…necesito unos 30 casos similares para que nos juntemos y poder demandar colectivamente, [protected]@krasovsky.com.mx
Aeromexico Reviews & Complaints
Every year for presidents week off from teaching, I am fortunate that I can visit with my dear friend of 40 years, while he vacations in Mexico for two months. However, this year unexpectedly he was forced to leave only two weeks into his trip. He was not even able to make it back to NY. He was taken from the plane in Houston and had emergency surgery done at Memorial Hermann Northeast hospital on 2/2/2018. He is home now recovering at his home in Conneticutt and cannot return to Mexico. I am an older, single woman and I am afraid to travel to Mexico without my friend being on the other end of my trip. Therefore, I will have to cancel my trip. For me to lose 700$ would be a real hardship. Since 2/17/2018 thru 2/24/2018 is a very high demand time to travel, I am hoping you will consider a refund or a voucher that I can use for February of next year. If needed I can send a copy of my friends surgery report. I have used Aeromexico airlines every year for my school break trip. Thank you in advance for understanding my situation. Kathy
Aeromexico Reviews & Complaints
Fecha febrero21 2016, en mi regreso a los angeles llegue 1:20 minutos antes de la salida 6:44 am y no 2 hrs antes como lo estipula la linea y el vuelo se habia cerrado no ayuda alguna y entendimiento por parte de la empleada en ventanilla, solo me obligo a pagar 200 dlls de “penalidad: y 136 por diferencia del nuevo boleto para el proximo vuelo a las 9:58am acepto mi error por llegar tarde lo que no acabo de aceptar el abuso y robo por parte de estos empleados por minecesidad de regresar a los angeles en el siguiente vuelo, menciono abuso y robo por que el precio normal del boleto sin penalidad era de 234dlls y no fui informado de este precio hasta que estaba en la sala de abordar cuando ya habia pagado los 336 dlls por el nuevo boleto fui informado de esto por un supervisor de aeromexico el cual se disculpo al oir mi historia y me aconsejo mandar esta queja, mi nombre es mario baldovinos eticket [protected] el cual me costo 313dlls viaje redondo y este eticket [protected] viaje sencillo por 336 dlls un robo y abuso por parte de essta franquicia de reservaciones que trabajan por comision para aeromexico espero su respuesta y les dejo a su discrecion la solucion a este robo, mi email es [protected]@gmail.Com por su pronta atencion gracias
Aeromexico Reviews & Complaints
First complaints on December 8, 2019 : no reply Change of 2 Economy instead of Business seats between QRO and MEXICO City : flight confirmation code YISPYL Hello, My husband Jean-Louis FABRE and myself, Monique Fabre booked a flight on August 12, 2019 between Queretaro and Mexico, leaving on Wednesday, January 8th at 4:50 pm in business class (AM 2463) in correspondence with the flight Mexico city-Paris (CDG) from 19h55 (AM 6103), arrival Paris 13h35 in business class also. My AEROMEXICO code confirmation is YISPYL. On September 29, the tickets had to be changed because the flight schedule MEX Paris was changed, replaced by a flight leaving at 23:45 from Mexico City and arriving in Paris the next day at 17:25 (AM003). I had also to change my flight from QRO to MEX, replaced by a flight departing at 19:45 from QRO and arriving at 20:50 at MEX (AM2465) with two tickets in business class. On October 20th, for the second time, I was contacted again for a change of reserved seats on the plane departing from QRO. Indeed, this aircraft does not have business class seats, I had to accept two places in economy class. I would like to get a refund of the price difference between business and economy class tickets (Jean-Louis Fabre et Monique Fabre) from QRO to MEX (AM2465) and for the inconvenience caused by the later arrival in Paris (5:25 pm instead of 1:35 pm). With my best regards Paris, December 8, 2019 New complaints on January 13, 2020 Please, could you reply to my previous message asking you to reimburse a business flight purchased that has not been honored. I am sending you the boarding pass for the economic flight between QRO and Mexico City which should have been a business flight. I request reimbursement of the price difference for 2 people, my husband and myself. With my best regards Monique Fabre 9 rue [censored]on 75013 Paris FRANCE Tel : +33 [protected] Email : [protected]@gmail.com Monique Fabre : Client member AIR FRANCE FLYING BLUE SILVER [protected] Jean-Louis FABRE : Client member AIR FRANCE FLYING BLUE [protected]
Aeromexico Reviews & Complaints
Flight #616 from Mexico city to Toronto March 16/2019 seat #6f, When I booked this return flight I paid an extra $160:00 CAD for an upgraded seat, more room and more comfortable, the seat was the same as any other in tourist class, no bigger no more leg room and no more comfortable, also, when I spoke to the gentleman seated next to me, he said he did not pay any extra for his seat, I would like to be reimbursed for the extra I paid. Eticket number:[protected]
Aeromexico Reviews & Complaints
Flight #775 ticket #[protected] on June 23 We arrived to the check in window had already my board passes seats assign and the person at the booth said that they had already advance them that luggage Corbin were closed so they were no longer able to document luggage because we arrived about hour late and they require 2 hours . So I’d ask if the luggage is the problem I will go . Without luggage.so the booth person said ok expecting we wouldn’t go without luggage but yes we were willing to flight without luggage since that was the problem.(I’m almost sure the booth person didn’t expect that )so we decided to flight without luggage.when we were going to board the plane flight attendant scan our passes said those sit were occupied some else had taking them.wish means and tells that your double selling flight tickets and that should be penalized that is call stealing. So my ticket is round trip returning day is July 12 2017 this should still be valid since the returning day is coming up and your treating this like I miss the plane wish is not like that so please resolve this manner as soon is possible and honored my returning flight tickets . Treat people right your a lnternatinal airline I do not want to start a legal case so make right and fair .
Aeromexico Reviews & Complaints
Flight date: March 7, 2017 Club Premier # [protected] Flight #2600 Mexico City to Durango Paid for Business class seat for Mary Ann West (ticket # [protected] 5) and Gerald Ronnie West (ticket # [protected] 6), but plane only had Main Cabin, no Business Class Cabin. Requesting refund for difference in price of the two tickets. [protected]@yahoo.com home phone in Durango, Mexico: 455 17 04