4 November 2019, around 3pm. A malay, older male officer being rude. Calling me stupid. My fault for misjudged that the traffic light was not working thus I cross it thinking tat the road officer are there to direct traffic. I accept my mistake but I cant accept the officer for calling me stupid and all. Even an old uncle was crossing the road at that moment couldnt see any incoming cars due to the road work. I hope this officer are further train on how to approach the member of public more amicable. Also, tried to call the general enquiries number but it seems that no one is manning the phone during office hours
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This complaint and/or review was posted on HolySmoke.org on 17:17 pm, October 27, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/aetos-holdings/.
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AETOS Holdings Reviews & Complaints
At around 6:20 pm 10-December-2017, I was on the side of the road to the Woodlands Checkpoint (Arrival) ~ Biometic Post, at that time it was heavy rain and I had no rain coat, so I had to stop there, 1 of the Aetos officer told me that I have to go forward in-order do not blocking the road. I told the officer i did not carry any rain coat & i will to do so if i would, he told this is not his problem, we did argue, the Officer start shouting on me, i ask for his name & told him that i’ll going to make statement to Aetos Office. He did not allow me to take his name by holding & covered with his hand on his warrant card. After awhile, 1 of the ICA officer Wang Yifan came & wondering what is happened, i did explain to her. After she understood what actually happens, she went to appoch to the Aetos Office and wanted him to allow me to take his name, Only from there i get the Aetos Officer name ~ PC (APF) Muhammad Zulhaiqai. After all this has happened at that time, I feel very sad that Aetos Officer is behaving like that, I hope to who’s concerned can inprove in these & make sure all Aetos Officer will reacting more professional.
AETOS Holdings Reviews & Complaints
Dear sir/madam, I would like to feedback and highlight and also bring to your attention about the aetos officer mr cpl 6683 abdul rahim who was causing trouble and acting like an gangster on 12/12/16 around 1130 to 1230 hrs, who was doing his duty at woodlands 4 way traffic junction (Controlling the traffic to woodlands checkpoint), As today i was driving down with my daughter from jurong to jb malaysia using bke highway and exit the expressway road to take the minor road so that i can enter woodlands checkpoint, As i was about to approach the 4 way junction with my daughter inside the car, My daughter suddenly told me that she is in urgent and had to go for toilet, i then saw traffic light was green and the officer stop me and i had stop my car in front of him then i called the officer but he showed me finger and hand signs, i then pulled down the window and he started to shout at me by rising his voice, Which i then came down from my car and told him about my daughter condition and he told me that he don care and ask me to go back to my car but i had no choice but to bring my daughter out and ask the officer to assist me again but to my surprise he ask me and daughter to walk across the road to complaint to his sgt which was so dangerous, i did so but found that it was way to dangerous so i got back into my car with my daughter, then he told me not to move the car in an angry manner and told me that he will cause me hurt, which i told him to do so, I then told him that i will drive down to see his sgt and inform him about his action and attitude and also his behavior but he reacted like an improper manner and told me to go and complaint, I told the aetos sgt about his men action and behavior and he advice me to wait for the spf to help me out, the sgt then called the spf before the spf arrived i fetched my daughter to the nearest shopping center and get her the toilet that she needed. Upon reaching my car i saw two spf officer at the junction and i ask the spf to assist me and i report about the incident and left the place with the case card given to me, i also made an complaint and feed back to ica department about the officers I would kindly ask to to investigate this matter and would wish your officer to assist public if in this case or others and also ask him to apologize to me and my daughter for his behavior towards my daughter who had shock with the way the officer did his job
AETOS Holdings Reviews & Complaints
Good day in charge, on 13/03/17 around 1230am at woodland custom motorcycle passport scanning counter from Malaysia towards singapore. The machine failed on me after me and my girlfriend scanned our passport . We look around to for any buttons to request for help but to no avail, I ask my girlfriend to go to the office located in front to request for help. One malay officer around the age of 50 came out and then my girlfriend told him that we”re experiencing some difficulty at our Lane. Number 33. He first question why is my girlfriend here with a very stinky attitude and ask her to lead her to our counter. After the officer came, he first lashing out at me saying why do I ask my girlfriend to walk over there and ask for help! Then he told me it”s common sense that when the lanes is faulty. We should change to other Lane automatically and by passing the counter it”s a offense. I replied him and say we got no idea that it”s a offense and we sure can”t find a alternate way. He”s taking the conversation like a father scolding the son kind of attitude when we”re merely asking for help. Then he asked us to wait there for around 10min when he go back to his office and proceed with idk what”s he”s doing. After that he came back and asked me for out passport and keys and ask us to wait outside the office. He then proceed with his job while I”m waiting outside. When I”m waiting outside and he”s out to help other people with the lanes, he came towards me and ask me why am i staring at him sounding like a gangster. He repeatedly asked me if I have any question for him just because I”m spacing out and happen to look at him while he”s working. I kept answering no. I don”t have any question for him and he began to argue why am I staring at him all. This only end when a younger office came out and stop. After a while they ask me for my finger print and return me my passport at the office. So after I receive the passport. I politely asked through malay officer if I”m cleared to go. He gave me reply saying” stop asking stupid question. Use some common sense la. They already return your passport. ” after that I asked him for his name as I wanted to made a report and he begin to question me for my rights saying like I don”t have the rights to ask him for his name and then kept avoiding the question. Then I turn to ask the younger officer if there anyway to lodge a report. He refer me to block b and after that I left with no names of the officer and made a complaint at the office. Why am I receiving this kind of gangster attitude from a officer at my own dear country? This is really too much for a senior officer to behave and talk this way to a civilian and acted like a hooligan. I am waiting for your reply. Thankyou.
AETOS Holdings Reviews & Complaints
I am a foreigner from philippines. I was taking the lift at Changi airport terminal 2. A security guard bumped into me and dropped my purse. I bent down to pick my purse, and felt a rub on my butt and stood up to see the security guard. I was angry and afraid and asked him for his name. He covered his name tag and ran away. His last name was krishnan and is an Indian man about 5ft8. I told a female security guard who was indifferent and took down my contact number. In general Singaporeans were not helpful at all. An airport staff in uniform told me to complain to security company Aetos. I left for my flight to Manila and did not have a chance to identify the molester. I have sent an email to the airport and
AETOS Holdings Reviews & Complaints
I am a SG citizen, riding a friend’s Malaysia registered vehicle. During the standard vehicle check, a Lance Corporal Azwan was being aggressive and rude. Years ago i remember ICA had customer service rating to ensure all entrants are treated fairly and just. This officer clearly thought i was Malaysian and was being overly ride, arrogant and smug. He even challenged me to visit him at the check point officer. Do look into and revert if such behaviour is allowed. Incident happened on 15 June 2019, 5pm. Please feel free to contact me at my email at edwin.[protected]@hattengrp.com Thank you. Regards, Edwin
AETOS Holdings Reviews & Complaints
I am a tourist and I had recently travelled to singapore. At 9:37 p. M., 30th of april, I was on my way to malaysia when there was a road block near the woodlands exit. There was a member of the aetos auxiliary police there to help reduce the traffic. He let all the singapore cars through but stood infront of my car and asked me to turn the car back and wait for the cars to stop without any assiatance. Isn’t it unfair to treat a tourist this way???