Good day Hope you well Unit 362 block 39 Kindly note I am extremely disappointed with the service received at the Calderwood property. I moved in 1st July 2019. I havent missed a payment since January 2020 and made arrangements I did not mind paying extra or the amount requested but nothing was said and then I get them knocking at my door talking about lock down. I don”t mind the payment but the miscommunication is terrible. When I try calling to follow up on what was said by Nqobile Zwane in credit she was never available and always told that she will call me back but never does. Is this legal for a credit control clerk to duck from a customer trying to make payment arrangements or to to just pay?? Proof of payment sent and date was discussed. Why was I not informed further if anything was needed instead of threats of lock down. I will not leave it here if this matter is not dealt with immediately. Whether I should take this to hello Peter or not.
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 00:47 am, October 11, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/africa-housing-company-afhco-property-management/.
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Africa Housing Company / Afhco Property Management Reviews & Complaints
Good day Im staying at unit 333 at newgate. On the 24th of August I received my monthy statement and i was billed R1888 just for normal water not hot water normal water. I normally have a water bill of less than R100 per month. I stay alone in my flat and work from 7-3 in the afternoon. I went to Afhco house in Siemert str for about three times and still there was no valid explanation as to why i received such a huge bill for water. Countless times I have tried to speak to the person in charge of utilities but have never been given her details i only was told she is not available i asked for an appointment but up until now no response. I got an email on the 5th of September informing me that after an investigation the water bill charge has been reversed and that i will only pay a portion of the amount i was also given a reference no169034. However on the 17th of September 2018 I received an sms stating that the meter reading was correct and i am liable for the water charge cold water charge of R1888. I really feel that i am being treated unfairly and clearly there is some mistake with that bill. I feel im not being valued as a client and this amounts to pure exploitation on behalf of Afhco.
Africa Housing Company / Afhco Property Management Reviews & Complaints
Good day, My name is Elton Mpofu. I have to say firstly that AFHCO and its employees cannot be trusted, or is it emplyees that are not abiding to the AFHCO rules of operting. I am a victim of a scam. I visited Jeppe Post Office flat where France is the building and lives there also including Bulelwa(Consultant)and Sean Mangena(Katlego’s agent at AFHCO). I was scammed into paying for a flat that I never got. Sean Mangena was working with Katlego who is a consultant at AFHCO. They have once asked me not to call the office because it will put them into trouble. I paid an amount of R4300 in total that was supposed to be for rent at Jeppe Post Office flat at unit 711(Barchelor), I even viewed the place, I never got the keys or my money and this was last year December before the 5th. I even went to the office and spoke to Charmaine and Sbu and nothing happened even today. There is a lot of sensitive things to say and prove that will definety make people lose their jobs and worse even jailed. Those guys are doing fraud robbing youngsters into paying them cash. I will still come to the offices but this time I am opening case against AFHCO for letting fraudsters assist the clients, its not right and fair especially when you are struggling. The worst service ever. I wonder if the knows anything about this. I am not done, justice will be served. Yours Faithfuly Elton [protected]
Africa Housing Company / Afhco Property Management Reviews & Complaints
Good day. My name is Muwanu Nakisani Mlotshwa and I reside at number 127 Etude in Midrand. I used to rent unit 132 in the same complex from March 2018 to July 2019. When I moved out because I purchased 127, i submitted all the necessary documents to have my deposit paid back to me but I still have not received my deposit and it”s been almost three months now. When I call Afhco whoever answers directs me to somebody else until someone drops the phone on me. I even overpaid on rent in February this year an amount of about R2400 but they refuse to check their records and pay me back. I have called, sent emails, complained on a Hello Peter but no one is helping me. All I need is my deposit back and the money that I overpaid on rent. Can somebody help me here.
Africa Housing Company / Afhco Property Management Reviews & Complaints
Hi, I am a tenant at 120 End Street. On the 25th of October 2017, I recieved my bill statement, saying I am owing R3753, I was not happy with that but I was going to pay it. On the 2nd on November 2017, I sent an email [protected]@afhco.co.za, reporting that I will pay half of R3000 and I want to make payment arrangement. I did not get any respond from anyone. I tried to call several times on this number [protected], I spoke to different people and they told me to come to their offices. I told them that I normally working until late but they said there is nothing they can do. On the 11th of November I went to the office but it was closed. On Monday I paid R2000 and I went to their office again to talk to them but I was told that by Moses that there is a lockout I must pay full amount. At that time it was 16:55, and they told me there is nothing they can do, it is the company policy. I asked why I was given a notice so that I can make arrangement to take my belongings but they coupon saying I have to pay a rent on every month. I went back to the building manager requesting to take my drivers licence and my ID. That was the only thingI took and few clothes. I am currently outside the premises now, I was not given a notice as it supposed to be; they said they send me an sms”s but they didnt show me which number did they used. I would like to know if this was the company policy or not. Everything in my refregerator will be rotten. Your people dont know how to treat customers
Africa Housing Company / Afhco Property Management Reviews & Complaints
I am a tenant that was residing at 303 Impilo from the AFCHO letting agents. I submitted a cancellation notice of the joint lease for unit 303 Impilo Place cnr Jeppe and Loveday between myself and the other tenant on the 1 November 2017 and I was told that they need both signatures on the cancellation form of which I submitted with all signatures, apparently the other tenant sent a notice not to cancel the lease on the 29 November 2017 and the notice was only signed by her alone and had no signature of my own. I only found out on the 11 December 2017 when I was at the office to check whether the lease was cancelled and then on the 12 December 2017 I went to the offices asking why the notice not to cancel was accepted without my signature and I was told it was not picked up that it had only one signature and I asked what is the way forward, I was told to sign a new cancellation of the notice which I did and it was sent to her to sign and she is now refusing to sign and then this morning(13 December 2017) I called the office to find out what is to be done because I want my name to be removed from that flat and lease as I moved out in November and I was told that they cannot do anything without the other signature but they could accept a notice not to cancel without my signature…I even asked can”t I do an affidavit stating that she is refusing to sign and I was told I can”t she has to sign and I feel this is not fair because the lady I spoke to said they can”t do anything with one signature yet they accepted a notice not to cancel with only one signature and never contacted me to find out if I am aware, she even said we assume that you are in contact with each other. Now I feel that the other tenant wants to use my name for a flat I am not even staying on.
Africa Housing Company / Afhco Property Management Reviews & Complaints
I moved in to AFHCO property Soweto in August and within 3 months i have several complaints. the toilet pipe leaked water every time we flushed meaning we had to not flush until it was sorted. them the lever mechanism inside the toilet bowl couldn”t work had to flush manually. the wardrobe doors were not screwed in both bedrooms. The electricity box kept reflecting battery low eventually switched off. had no electricity for 2 days. the new meter box /number cant load electricity so i”m still without electricity, my food is getting spoiled in the fridge. Then the burglar door would not open i was stuck outside more than one occasion. we pay a lot of money to be going through such disputes and headaches. i have a child i cant keep sitting in the dark and cant cook. the window lever needs strength to even close it in the bathroom. come on!
Africa Housing Company / Afhco Property Management Reviews & Complaints
I stay at south hills lifestyle estates, there”s alot of things that make me angry about this place, firstly the security acts like this is a university residence, a week ago they we telling uber drivers that they are not allowed inside so u have to carry all your luggage from the gate to your place, if you”ve been here you know walking is a chore, so imagine having luggage. Secondly there”s a water leakage outside which almost looks like they are just spilling the water, it spills almost everyday and sometimes it spills for 2 days straight, im surprised why we dont have a beach by now. Thirdly, today i woke up with no electricity, i thought it was a normal electricity cut but now it”s 7pm and im the only one in my block who doesnt have power, there was no warning of some sort, i tried to reach the manager but just like everybody here he doesn”t wanna do his work, i went to his apartment and i got no reply. I get out of work at 4pm and the offices close at 5pm so calling them when i got home was useless. Now im just chilling in the dark coz im powerless in this situation, i regret the day i signed the lease for this apartment. I”ll be cancelling the lease at the end of the month, and my advice to anybody looking for property to rent, avoid afhco properties coz u will suffer and you will regret it, even if u are desperate, don”t try afhco, they will take your cash but u will get no service delivery.
Charged rent for a month not occupied
I was a tenant at calderwood lifestyle estate under afhco.
Unfortunately due to covid, I had to lose my job. As soon as I found out I terminated my lease to avoid not being able to pay.
The problem is, the company ran a promotion whereby you get your first months rent free however should you not stay till the end of your lease, you forfeit the promotion and are liable to pay for that month, which will be deducted from your deposit. So in my case, i was not legible for my deposit.
End of august I moved out peacefully, all my documents were signed and I received a pass out letter to leave.
This month, I get an sms and a call that I’ve been handed over to attorneys for collection. To my surprise I found out that I’ve been charged for September’s rent as well as levies for October.
What infuriated me is that I received no communication from afhco and was immediately handed over without my knowledge.
I’ve been trying to email, call and WhatsApp for clarification and I have received no valid reason as to why I am charged for a month which I did not occupy as well as for levies .
I refuse to pay for something I do not owe. I refuse to be contacted by attorneys to pay for something I am not aware of. These scamming companies must stop bullying people , get their facts right and follow procedures correctly.
Till this day my matter has not been resolved by afhco yet a day does not pass without the attorneys calling for collection.