We contacted this company to install a ground mount solar system. This was our experience. April 17th 2014 – Signed contract & paid deposit of $15k May 27th 2014 – After numerous unanswered calls & emails we received a bill from Taylor Graff of Air Wind & Solar. When we responded that the first month’s bill was supposed to come after installation & nothing has been installed our salesman, Andrew Brannock, called. He said the city was considering it a structure. We advised Andrew that we have pulled special use permits in the past for structures. June 9th 2014 – We met with Clayton Comstock, Senior Planner for the City of North Richland Hills. He gave Andrew the information to apply for a special use permit. July 24th 2014 – Paul Graff, COO of Air Wind & Solar, called us & advised that he could move the solar panels to a different location that the city would approve. He also said he could enclose the solar panels due to the fact that we would have to remove a loafing shed in that location. I agreed as long as it would be enclosed. July 27th 2014 – We responded to an email from our salesman, Andrew Brannock, regarding the new structure. We asked to verify the pitch, height & enclosing the sides. Andrew responded with the pitch & the height. He said he would check with Paul on enclosing the sides. August 14th 2014 – After more unreturned phone calls & emails we sent an email requesting a read receipt to everyone in the company that we had an email for. August 20th 2014 – Paul called saying he “could” enclose it not that he “would” I told him again I was not changing the location if it was not enclosed. August 21th 2014 – Planning & Zoning meeting at 7pm. We were there. No representation from Air Wind & Solar so the city denied the permit. So we have no solar panels but Air Wind & Solar say we have forfeited our deposit.
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