Consumer Reviews and Complaints
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7rent.com
Our experience renting from 7rent.com has been a nightmare. To begin, I will list the issues we have had with our rental. We have only
Vishwamitra India Pariwar
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CMC METAL BUILDINGS
This is the same man that has ripped off numerous people under other business names. This is Michael James Berger. He says he lives in
Cathy Supon Connor
On 10/10/18 Hurricane Michael, one of the strongest hurricanes in history, hit our area, causing widespread catastrophic destruction. Many
Anthropologie
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Hansons
I had new windows installed. two days later I noticed one window was installed improperly and could leak. Also have two windows that dont&
All-Dixie Moving & Storage
We hired this company because a friend recommended them. But we should have done better research. They were contracted to move our
Deborah J Dungan
Life can have twists and bumps along the way. As a caring professional working in the behavioral health field for over 15 years I can
This complaint and/or review was posted on HolySmoke.org on 05:58 am, October 03, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/airbnb/.
The reviews & complaints posted about Airbnb was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Airbnb as per Section 230 of the Communications Decency Act.
Airbnb Reviews & Complaints
1 I am an active cost member of Airbnb since April 2017. I have 2 properties for rent in the listings of AirBnb . One is in Islamabad and Murree, Pakistan. Out of these one four-bedroom apartment in Islamabad. This apartment was booked by AirBnb for their client from 13-22 of April 2017, When these guests checked in, Airbnb informed me that after deducting their commission they have transferred $ 837 in my account on 14 April 2007. Upon my inquiry these guests confirmed that they have made the payment to Airbnb. They stayed for 10 days and left in time without any complaints or reservations. 2. On 14 to April 2017 I checked my account with Airbnb and found the transaction in order showing that $ 837 have been transferred in my account with Payoneer. (Copy of account statement attached). However, when I checked from my account in Payoneer (Copy attached), this money was never transferred. I kept on checking this account but when I found out that even after 5 months this amount was never transferred in my account. I repeatedly tried to contact them but they have made the system of complaints so difficult and complicated that I could not even report this deficiency in 5 months. Anyway, after a lot of research I finally managed to report this matter to Airbnb who promised that they will resolve the matter in 24 hours. Ever since I’ve been trying to contact them again but they always leave a message for me that the issue is being resolved ( a copy of the response is also attached for your reference). 3. In view of the situation explained above, you are requested to help me in:- a) Recovery of my dues, i, e $870 from Airbnb. b) This company which is registered in United States of America and doing business globally should also be penalized for such missdoings. c) I may also be paid compensation for the mental torture which I have been suffering for the last so many months. d) Airbnb should also be advised to make their complaint system easy comprehensible for their clients and respond quickly and efficiently when they receive complaints basically related to money matters.
Airbnb Reviews & Complaints
4 cousins and I are visiting various Canada and US areas in October, including NY and staying there for 4 nights. My cousin who lives in the Philippines looked in the Airbnb website for a place that can accommodate the 5 of us. On Sept. 1, she found an entire house/apt with the ff address: 208 East 116th Street Apt 4, New York, NY 10029, United States The website of showed client #9928TB, the property address and the ff charges in Philippine currency: 9320 x 4 nights ?37279 Cleaning Fees ?5825 Airbnb Service Fee ?6151 Total ?49255 Airbnb contends in its website that it is up to hosts to select a cancellation policy. I think this is not good business practice. The company owes consumers and the public fair cancellation policies – even airlines and travel companies allow cancellation within 24 hours; Amtrak 7 days before . We cancelled on Sept. 1, about a month and a half before our planned visit. There was no information at all on the page about the strict cancellation policy. Also upon examination and converting the charges into US $ at 45 pesos to $1, 094 of which $129 would go to cleaning fees and airbnb service fee $136.69. I think these rates are very exorbitant and unfair. When cousins in the US saw the charges and the area being far from Broadway theaters which we prefer, we told our cousin to cancel the reservation. Our cousin tried to cancel, only a day after she made the reservation, and found to her dismay, that she has to pay 50% of the total cost of the package! I think it is only fair that my cousin not be charged exorbitantly for cancelling her reservation. She should even be refunded the 50% she paid.
Airbnb Reviews & Complaints
A guest who has recently stayed in my property has put down a whole lot of false information about my lisiting and which is detrimental to my business interest . The same was brought to the notice of the Case Manager Bianca at air b n b . As requested by her I clicked pictures of the actual scene and submitted them with my picture too in them making it really authentic but the Case Manager who I believe did not do justice to my request passed a decision without explaining as to how she arrived at this decision . Since then all my mails to her remain answered and she has merrily put me in a tight spot . I wish to get justice on this and request anyone other than her to relook at the submitted proof of my claim
Airbnb Reviews & Complaints
A resident of a 22 unit apartment building is running an Airbnb. The tenants in the building have been told it is a secure building. The Airbnb hostess is giving out keys to her Airbnb clients. The other occupants of the building are a vulnerable population. There are 5 residents with mental impairment”s. In three cases the parents of these conditions have purchased apartments for them so they can live independently and still have security. The rest of the other residents are elderly. The oldest is 97. Most of the residents are in their 70″s and 80″s. The information on the Airbnb site shows 35 reviews. The review may represent two occupants. The reuslt is 35-70 or more unknown individuals have had access to the building. They have keys and may go anywhere into the common spaces. The elderly residents just see an unknown person in their “secure” building. We request that the Airbnb remove Lori Allen at 720 Kellogg Ave. Ames, IA from their list of approved sites and take down her information on the internet/
Airbnb Reviews & Complaints
Airbnb – a platform for cheaters I am duped both by airbnb & the host. Airbnb just won’t intervene when the host sneakily added a surcharge to my bill by calling it a discount and fees waived in a vague message at payment time. All because airbnb payment system billed me in a different currency (Euros) from the currency quoted ($) by the host thereby obscuring the total amount. Payment was also just a 1 page credit card confirmation without showing breakdowns, warning or any essential information. No breakdown is displayed on their bills or receipts. When I discovered the discrepancy (1 day after payment) , airbnb insisted that it is my fault as i’ve paid up and refused to do anything even though all their email threads showed that the host has admitted to me of her false info and that info on listing was not consistent with what was charged. It does not matter to airbnb that the host has violated the critical airbnb’s ‘transparency’ rule. I’m trapped now (With thousands of $ of cancellation) as airbnb will uphold nothing fair for the guest but will uphold only the strict cancellation policy – in the interest of the host & themselves. Clearly, airbnb has no intention of enforcing their own 6-simple rules – at least not the rule for host’s misbehavior or cheating ways. The rules are as good as window-mannequin to deceit first timers like me. Now, even after my acceding to the host’s new price, airbnb still claim they’re unable to contact the host to effect the changes. (So much for communication between airbnb & the host). Come 1 day later from now, i’ll b forced into the 0% no-refund timeline. I can’t help but feel like the stupid fool who has unknowingly & gullibly stepped on a boobie-trap. & nbsp; Cust service had only robotically cut&paste lines of their policies to bypass the issue that I brought up about the host and their system; and had only suggested the penalty cancellation as the only solution – that I take the rap for the host and airbnb mistake. From this experience, I can only conclude that airbnb had not taken (And would not take) an impartial stand before issues are sorted out. The concept of fairness for airbnb as a mediator has no central role in the mediation process. Airbnb is as good as the gangster on the streets. I’ve never had such a harrowing experience with other booking system as airbnb – 2 weeks of constant daily emailing & follow-up, pushing both airbnb & host is exhausting. U r better off going to other matured booking systems. I’m writing this so that others do not have to go through my nitemare. A nitemare for a holiday is something u dun wanna have – although i’m still hoping this nitemare will end soon. And i’ve too much screen dumps to load here. Just need a rest for now, for another day of battle with them. Be careful, be very careful!!!
Airbnb Reviews & Complaints
Airbnb – the online platform for cheating host I am duped both by airbnb & the host. Airbnb just won’t intervene when the host sneakily added a surcharge to my bill by calling it a discount and fees waived in a vague message at payment time. All because airbnb payment system billed me in a different currency (euros) from the currency quoted ($) by the host thereby obscuring the total amount. Payment was also just a 1 page credit card confirmation without showing breakdowns, warning or any essential information. No breakdown is displayed on their bills or receipts. When I discovered the discrepancy (1 day after payment), airbnb insisted that it is my fault as i’ve paid up and refused to do anything even though all their email threads showed that the host has admitted to me of her false info and that info on listing was not consistent with what was charged. It does not matter to airbnb that the host has violated the critical airbnb’s ‘transparency’ rule. I’m trapped now (with thousands of $ of cancellation) as airbnb will uphold nothing fair for the guest but will uphold only the strict cancellation policy – in the interest of the host & themselves. Clearly, airbnb has no intention of enforcing their own 6-simple rules – at least not the rule for host’s misbehavior or cheating ways. The rules are as good as window-mannequin to deceit first timers like me. Now, even after my acceding to the host’s new price, airbnb still claim they’re unable to contact the host to effect the changes. (so much for communication between airbnb & the host). Come 1 day later from now, I’ll b forced into the 0% no-refund timeline. I can’t help but feel like the stupid fool who has unknowingly &gullibly stepped on a boobie-trap. Cust service had only robotically cut&paste lines of their policies to bypass the issue that i brought up about the host and their system; and had only suggested the penalty cancellation as the only solution – that I take the rap for the host and airbnb mistake. From this experience, i can only conclude that airbnb had not taken (and would not take) an impartial stand before issues are sorted out. The concept of fairness for airbnb as a mediator has no central role in the mediation process. Airbnb is as good as the gangster on the streets. I’ve never had such a harrowing experience with other booking system as airbnb – 2 weeks of constant daily emailing & follow-up, pushing both airbnb & host is exhausting. U R better off going to other matured booking systems. I’m writing this so that others do not have to go through my nitemare. A nitemare for a holiday is something u dun wanna have – although i’m still hoping this nitemare will end soon. And I’ve too much screen dumps to load here. Just need a rest for now, for another day of battle with them. BE CAREFUL, BE VERY CAREFUL!!!
Airbnb Reviews & Complaints
Airbnb does everything they can to misguide you as a host. Their policies are not clear. They tell you their assurance protects guests in your home but they don’t tell you that they protect items missing or damaged. When you come back and file a claim, if it’s not within 14 days of the checkout or before someone else checks in, they don’t cover it. What’s the point? I have missing technology someone stole from my home, bleached towels and sheets that someone ruined worth over $1000 and nothing is recoverable. Airbnb doesn’t give a crap about you as a host or you as a guest. They are especially dishonest and unethical to hosts . Here is an email I got recently: “Please be advised that, per our Terms of Service, Airbnb reserves the right to make the final determination with regard to these disputes. We are unable to reconsider the decision made in this case we’ve issued our final decision and will uphold it accordingly. As further communication will not change the outcome of this case, we must respectfully disengage from further discussion.” Airbnb is more concerned with getting you to just roll over and get over their bs than actually helping you resolve the issue. Does this seem fair to you? If you are looking to host your place with Airbnb, don’t. If you are a guest with Airbnb, be kind to the home owners and don’t expect a hotel experience. If you want a hotel for 10 guests, go rent 5 rooms and pay what that is worth instead of giving hosts crap.
Airbnb Reviews & Complaints
Airbnb has a “Verification” policy that requires you to upload onto their website your driver’s license and passport. If you do not provide this information you are denied access to your account. They do NOT reveal this prior to your booking only after. This means that you cannot contact your host as all correspondence goes thru airbnb. These documents: drivers license and (especially) passport are not to be shared lightly!!! I have NEVER in over 40 years of making reservation been asked for such info. Exception is if one is applying for a Visa to another country and you apply thru an official Embassy. “Caveat Emptor” “Buyer Beware!”
Airbnb Reviews & Complaints
Airbnb has cancelled my booking by mistake on May 2019 (see e-mail below): Rose D, May 30, 05:37 PDT: Hello Zvi, Greetings! This is Rose, one of the Case Managers from Airbnb. How are you? I hope this message finds you well. Your case has been escalated to our team for further assistance. I received a report that one of our representative mistakenly cancelled your reservation. I personally would like to apologize for what happened, please rest assured that we at Airbnb is ready to help and support you, Zvi. ________________________________________ I received a refund, but the refund had a different exchange rate and was AU$293 short (as you can see below): Please check and advise, Zvi Aloni 2/06/19 2:22 AM AIRBNB [protected] GB (ILS 9582.98 @ 0.4122) Purchase AUD -3, 950.49 5/06/19 2:36 AM AIRBNB [protected] GB (ILS 9582.98 @ 0.38162) Purchase Return AUD 3, 657.02
Airbnb Reviews & Complaints
Airbnb has withold my tax and won’t release it. it is auguest 2018, for 8 months, I called every month, after being on hold forever, they came back with the same answer everytime, we are still “working” on it, and meanwhile, I am paying 5% each single day to IRS of the $9000 I owe to IRS. Now I got a last notice from IRS, called airbnb again, still b**shiing me around that they are still “working on it”… *I called airbnb multiple times regarding my tax withhold and 1099 form before I filed my tax, they all told me that they will MAIL it to me, they never did. Later on I found out that they emailed a link for me to fill out my information…I was never advised this step, I have always been told that they will MAIL me the 1099 form. I have set up an email just for aibnb because they constantly sent you emails, easily 10-15 a day, as a normal person who has a job, I couldn’t just sit there and look through all the emails…after many phone calls, many representatives and months later, finally one person had the knowledge and I filled out my information, she told me, should checked your email… I am researching websites that I can file complaints and finding a lawyer. One hell of an Airbnb horrior … I am not the only one who is feed up with airbnb, the friend who introduce me to airbnb left early this year. I am selling my brother’s rental house end of the month, so he won’t have to deal with airbnb anymore. My boyfriend who has been superhost for the last 4.5 years is going to stop as soon as I sell his house. The next will be my parents rentals…we are so done with airbnb There are a few good websites(airbnb competitors) you can google it or reach out to me, I can send the link to you!
Airbnb Reviews & Complaints
Airbnb policy indicates that all customers MUST have a photo id on file for all reservations. I am getting numerous reservations with no photo or pictures of art/animals etc… For security reasons this needs to be enforced. In order to instant book, customers are required to have rented previously and have a positive review. We are getting instant books from 1st time customers. Fix This. Also, Superhosts should have a phone number dedicated to them, not posted on the internet for everyone to use. Plus the CS rep should be seasoned person and understand the system and speak and understand english. One ones answering now cant find their way out of a paper sack. Obviously Airbnb does not enforce its own rules or your IT department is inept and should be replaced.
Airbnb Reviews & Complaints
Airbnb run a site which generates a friendly trusted atmosphere of cheerful host welcoming wholesome guests. It does this while having in place very few concrete safeguards for either host or guest. Any host thinking of renting their home would, under normal circumstances, take all sorts of precautions. Airbnb encourages a more relaxed attitude and offers some liability cover to ease any doubts. Any guest booking from some random stranger via email would be very wary of handing over money. On airbnb you can be lulled by the community atmosphere into being less careful. What airbnb really need to do is tighten up their systems to ensure hosts know what they may be getting into, and to guide guests in way that makes it very difficult for the dodgy hosts and outright scammers to operate. Since being scammed via a fraudulent listing on the site I’ve seen numerous reports and reviews from other guests and hosts with similar experiences. There are two common themes: 1. I thought I was safe – the whole airbnb experience encourages this feeling 2. Airbnb customer service don’t care – maybe they do if it’s a simple wrinkle to iron out but if you have real problems be prepared for overwhelming indifference Personally I’m avoiding airbnb until I see evidence that they take more serious care how they vet hosts. If I were considering hosting I’d do some serious research on protecting my property and would probably go with a local property management company. Unless the negative news starts to damage the brand, airbnb will simply continue to operate a site with the aura of a community while providing all the protection of a car boot sale.
Airbnb Reviews & Complaints
Airbnb sells gift cards and they can only be used for the first 1/2 of payment. One half of the payments are made when a reservation is made and the final half is made at a later time. The Airbnb Gift Card is only accepted for the first half of the payment, meaning a credit card must be used for the second half of the payment. This is not stated on the back of the gift card and is a fraudulent way of selling gift cards. Customer service at Airbnb will only state company policy. So there is no help here. Don’t buy Airbnb Gift Cards!
Airbnb Reviews & Complaints
Airbnb shows incorrectly the overall rating of my listed property on the public profile of the listing. This affects how the listing appears and whether it gets priority viewings in searches. Airbnb also shows reviews presenting false claims, despite its own policy terms. I have requested that the overall rating appears correctly and that false reviews are removed. Both my requests comply with the company’s policy. I am receiving extremely delayed and unhelpful responses about the reported incidents.
Airbnb Reviews & Complaints
As many people have done… I did my research… Decided the area I wanted to stay in… Looked at apartments and booked one several months before my trip. Then 10 days before my stay… As I am boarding my flight I get a text saying my reservation has been canceled. Airbnb gave me a 10% voucher to offset cost changes… But the problem was that there were no places available in the area I had booked. I ended up having to book a hotel for $100 more. I asked Airbnb for the $100… You can guess how that went. They take no responsibility for resolving the situation. So here is what gets me… If I had cancelled I would have lost all my money. If they cancel you just get your money back and your out of a place to stay. So there is no piece of mind when booking with them. They could care less about the hardship they impose on you. There should be a piece of mind guarantee that insures that when things go wrong they will resolve it to your satisfaction. If this were Amazon they would have found me a place and provided it for free. If you read this… Be warned that this can happen to you and if you booked something during peak season you will have a hard time finding anything in the same price range. This is not the kind of company I want to do business with or entrust with my vacation. SHAME ON YOU AIRBNB…
Airbnb Reviews & Complaints
AVALANCHE/Blizzard-AirBNB refuses to refund says it is not Extenuating Circumstance/resort accessible I had a reservation in Kirkwood Resort California from Feb 4-8, 2019 but could not access the property due to blizzard/avalanche conditions. The weather was so severe that Kirkwood resort officially closed 2/4 and its closure was so unusual that it was reported on ABC 7 news. The only access road into Kirkwood is SR-88 east/west and it remained closed and did not reopen until 2/6. I contacted AirBNB on 2/4 and they recommended that I cancel the reservation as avalanche was considered extenuating circumstances and therefore covered under the refund policy, I did wait one night for roads to reopen but ended up cancelling the reservation the next day as road continued to remain closed on 2/5. In the end Air BNB did not honor their own refund policy, stating that avalanche/blizzard was not extenuating and property was accessible. But despite including cal-trans report, news report, map of property, showing SR-88 is only access and road was closed, they will not refund my reservation.
Airbnb Reviews & Complaints
Booked accommodation through Airbnb, thought I cancelled due to host bad reviews, and booked another accommodation. Cancelled accommodation was cancellable at 1 days notice. Even though the host knew I had not shown up because I had no address or access details, Airbnb charged me for the whole 10 days. When I complained to Airbnb they offered a 50% return which I refused as I was prepared to pay for 1 or 2 days but not the whole time when the host obviously knew I was not there. Airbnb then refused to refund anything and closed the complaint without any more communication. Be very careful when dealing with these guys, as they have your money in advance and do not refund.
Airbnb Reviews & Complaints
Booking 2nd July to 5th July 2919 We arrived after dark yesterday and let ourselves into the house using the key from the lockbox on site. We were very disappointed at the state of the house as it was dirty and undergoing renovations. The carpets hadn’t been hoovered, the kitchen surfaces and floor felt “sticky”, there were empty beer bottles piled up outside and the whole place was dusty and somewhat grimy with sweet wrappers, bottle top and general dirt. When we looked at the bedrooms, one bed had what looked like a rodent dropping on the sheet under the duvet, another bed had creased sheets and blood on the pillow case and a third bed had hairs on the sheets and pillow cases. The renovations were incomplete with exposed insulation hanging down in the ceiling, exposed plaster boarding and insulation piled up in the laundry room, which had no ceiling, just exposed wires and pipes and wet washing hung on an airer. There was also exposed wiring hanging down from the corridor ceiling, the carpet on the stair landing stopped abruptly which was a trip hazard and there was a gap at the foot of the stairs in the tiling which was also a potential hazard. I immediately rang the host to question the cleanliness and the renovations etc. He said it had been cleaned the previous day but would send a cleaner to change the beds and clean. She arrived with a translator around 10pm and changed all the beds and removed the wet washing. The translator was also appalled at the state of the house and took photographs to send to the host. She did not clean the house as it was pretty late and she had a small child with her. The next day we expected the house to be cleaned and I also sent an email and photographs to the host to substantiate our concerns. Upon returning from our activities the house had not been cleaned. The host did reply in the evening saying we were over exaggerating the state of the renovations but he could arrange a clean at no extra cost to us!! I do not feel the host has taken our concerns seriously and this house in its current state of repair and cleanliness should not be on a rental site. This whole episode has been hugely disappointing and extremely stressful for me and my family, when it should have been a wonderful place to relax after our daytime activities. We have not been able to find alternative accommodation at such short notice. I feel we have wasted a huge amount of our holiday time liaising with the host, who lives in Christchurch, and raising issues and supplying photographs, which haven’t been taken seriously or satisfactorily addressed and therefore I would like some compensation for this. I have used Air BnB in the past and never had any issues with properties or hosts, in fact we have more booked during our holiday. Having to raise this complaint to the host and not to be taken seriously has caused me a huge amount of anxiety, when I should be relaxing on holiday. I have supplied the same photographs I sent to the host and all our email exchanges are on the site. I look forward to hearing from you Kind regards Lucy James
Airbnb Reviews & Complaints
Contacted Airbnb and submitted receipts for repairs of which less than half has been reimbursed. Also submitted a quote for a needed repair due to the damage of 2400, and Airbnb stopped contacting me. This was with the claims department, who 3 times tried to have me click the link to settle. Which we did not, so their response was to pay it and say it is final, after less than 2 weeks. And without my agreement on any part.
Airbnb Reviews & Complaints
Dear Airbnb, I can”t have the Superhost status active because you blocked my host account. I”ve written you many times with the request to unblocked. In my opinion you are not fair and because in that day that i received many request for hosting to which i didnt respond cause i was in the plane going from Bucharest to LosAngeles for a experimental tratament of my Sister you blocked my account. Meanwhile my Sister has moved on the other world. So, to be honest i didnt want to tell you the reason because all was wrong with people working at this platform. Possible with you also who will read this. But one thing i could tell you that its true. The action of people influence other people life and before doing an action you should ask, you should try to put in other shoes, you should try at least to understand. Have a good day! Robert Ganea [protected] E-mail: [protected]@gmail.com
Airbnb Reviews & Complaints
Dear sir i would like to express my deep sadness towards your host – custom services for dealing with my contact I had booked 5 – nights (25 to 30 th june 2019) in paris about 2 month before my trip with a price about 160 euro with good and reasonable place BUT unfortunately ; a day before my travel, i have contacted to my host to ask her to check in earlier if possible BUT she shocked me that her announcement is removed from airbnb and she is unable to accommodate me without any previous warning or message I have contact customer service as she asked but also unfortunately i waiting fro about 7 hours without a clarification to my situation and after that a simple reply to me that your preservation is cancelled and the refund will take place within 5 working days and check another housing with 16 euro bouns !?!?!? i replied : what a [censored]ing joke ?! any new booking would be double- triple price >>>> i need another accomodation not refund but no one answer me !!! moreover i ask why if I as a guest when i cancelled my booking late there is no refund and when the host cancelled later she he would not pay a compensation or a penalty over the payed money to book a similar place in this hot peroid !??!!? also no one help me i have booked a bad place also in airbnb without use your bonus – a place withiut shower ?!?!? without bed ??? only sink with sofa .. these information i have just received from the next host which wasnt clear in his notification = guess how much == about 290 euro ie more that the previous preservation by about 130 euro without any facility to enjoy my trip (( really i was obligated to accept this situation because the next offer would be 450 euro which is out of my budget due to your wrong policy ) NOW; in short 1-my first cancelled preservation was HMAKWAM33E (160 EURO == DATE 12/04/2019) which was cancelled on 9.00 pm 23/06/2019 2-my second BAD preservation ( only sofa + sink without bed shower) which i was obligated to accept as no way no other reasonable offer was HMAAZZM4XF (280 euro == date 11.46 pm 23/06/2019) 3= your joking code of discount 16 euro which i refuse to use it before i have an official complain was HMAKWAM33E MY official request ??? 1-A real compensation refunded to my account at least equal to the second accomodation 280 euro 2-A penalty on the responsible for this problem with my first accommodation with refund my a percentage of this penalty 3- a real compensation for my bad obligatory stay in 2nd preservation which i accept as there no other choices I expected to have a real refund for this nightmare waiting for your official reply thanks in advance
Airbnb Reviews & Complaints
Dears I was surprised yesterday when I received an email that Airbnb had desactivated my account under the pretext that I am under the age of 18. I didn”t understand from where they got this information. I am 53 years old as mention my profile photo and I joined Airbnb in 2014. During these years I booked many apartments in many countries without any problem. In addition I got positive Feedback from all the owners. I called yesterday the Customer service which promised me to get back to me once the case manager is available. I am still waiting that you consider my case and reactivate my account. Thanks in advance Mohammed Belhaj [protected]@yahoo.com
Airbnb Reviews & Complaints
Have been waoting over a week and after sending 3 mails via AirBnB website before “Mark” without surname contacted me. After loads of mails up and down. And even sending mail to host to sort as per Marks request about a wrong charging he admitted was a system error and thatbthw host would not have been able to fix it anyway? So why must I contact them anyway?? AirBNB charge a extra fee not only the 20%fee to the host . This so called fee is supposed to help with site ease of use Nd have 24/ contact for help which did not happen. Host sent me a special thar had to booked with in 24hours. Their cost was R16000.00. booking then stated just over R18000.00. then with password difficulty I action d payment hours later and then the price jumped with another R800.00 which I want refunded. Actually also part of the other service fee as they did not adhere to the protocol for fees charged. Regards Carel [protected]@diveinn.co.za
Airbnb Reviews & Complaints
Hello Recently (the last being this morning) During my searches for a holiday or short let accommodation in Paris and Poitiers in France, Airbnb encouraged me to make 3 reservations. They made me give my payments and newly updated credit card details. Although I recently updated my new card details and they sent me an email of confirmation, I suspect they have not able to register this new card. However, I filled all the required areas for my reservations and they led me to conclude that my reservation was complete. Yet three times (the last being today) after logging out I realized that none of my reservations was processed. I just wonder if another company is masquerading as Airbnb and ripping me off. I will get in touch with my bank as soon as I receive an explanation from you. Kind regards Ana Ingham
Airbnb Reviews & Complaints
Hello, I booked a flat with Airbnb in Paris and I have been here since 2nd October 2019. Since I arrived, I complaint that the shower tap was not working. The bath is very very small for us to clean ourselves, we need to sit in the bath and pour water with a mug. I have reported on the first day to the host and today is 4th October and no one came to fix it. I am with a little toddler and I paid for a service that I am not receiving adequately. Tomorrow is my last day and it is unnaceptable that no one came to give a look and / or provide us with a solution. Attached you can find the pictures of the bath. Could you please acknowledge my complaint and advise me on what to do next? Regards, Eliana Silva
Airbnb Reviews & Complaints
Hello, I have been trying to book a place through airbnb in Portland. I have tried to contact host before booking about public transportation, but I never got replies. I reached out few. Then June 26th, 2019, 1 week before my trip, I decided just book the place without host’s respond. I was not able to book, and I was told on the Airbnb website to talk to customer support. I tried to send messages from the airbnb site “help” option. I sent multiple messages, Each time, it says please wait till a specialist to get back to me. I waited few hours, no respond. I found airbnb phone number on line. I called, I was told they will send my information as urgent to technical support department. I should hear back within 48 hours. I waited and called, wait and called, Even after 5 days, I was still told I need to wait to hear back from tech support. Everything that I wanted to book are all gone. I am getting nervous, I am travelling with two little kids. I need to plan everything ahead. I am extremely upset and disappointed with airbnb. Like they have enough business, they do not care about new reservation. I slow down with our travel because of our little kids. But now we are just picking up. I am so shocked with inefficiency of airbnb, like no one works there at all. I often book hotel through kayak. We never had issues. Meanwhile I complained to a friend that I am having a difficulty in booking and airbnb didn’t get back to me for the solution yet. My friend send me a coupon link for the first time user. I never booked through airbnb before. I clicked the link, it immediately says I am existing customer, it is only for new customers. But if I never booked before, I should be considered as new. I called back customer support again, they said they will send their information to technical support, still no reply. Now I feel like I should never book through airbnb. If a company stops caring about customers, customers will just walk away. Sadly a big company like airbnb doesn’t seem to realize that.
Airbnb Reviews & Complaints
Hello, we had a problem with a host through airbnb. We have stayed at their flat with them. Late at night, they left the flat without any notifications and we have locked the doors for safety reasons. They returned past midnight around 1am and rang the doors which we opened and then yelled at us for locking the doors. That was a really unpleasant experience for me and my 60 year old mother. After that, they haven’t apologized and made us feel uncomfortable at their home. And even after that they went and wrote the inaccurate and offensive review on our site based on their fault. We have sent them a message asking them what is the reason for doing that because we are the ones who also started to advertise and what they did was wrong towards us when they replied in an inappropriate way with swearing. They have also said as a part of the extortion that we should have been nice to them if didn’t want that. Not only one of the hosts has acted inappropriate, put us in unsafe situation and used inappropriate and very offensive language, We have also contacted customer service department sending them all the details and conversation and all we received wee some generic responses and no adequate resolution. We have asked for this review to be removed and for this host to be warned upon their behaviour towards guests but there hasn’t been no action from the side of Airbnb representatives. Then we have asked for official complaints procedure since we are not able to get any resolution and the people handling this enquriy haven’t sent this to us after more than 4 attempts and asking. They have instructed us to send the information through this portal, ask for help and formal complaints procedure so we would appreciate if we could get help. Many thanks.
Airbnb Reviews & Complaints
Hi Airbnb customer service? On Wed 30th Nov I received an email to my [protected]@gmail.com address. The email for my profile with Airbnb. The email advised of a failed charge to my Visa. I was short on funds. I have reply emailed, unsure if you receive emails to this address. I posted feedback, where you state no reply to feedback. You can take that stance, but I did advise I reply emailed as well. And if the Airbnb rep who read this feedback knows the reply email is not responded to, I think it is fair that you would still follow up. I have taken the time to give you this feedback to express my stress and concerns and still waiting to know what 2nd payment is for. A simple request. I made the payment, after some stress: Hi Airbnb Team, You charged $40 approx and the payment failed. I got a little help from a friend. He with same ING bank so EFT instant. His last $21, to go with my last $20. Only then I discovered clicking email link to pay, this is US dollars. My account is set to AUS dollars. Why advise in US? System could be adjusted with better coding I imagine. Then logistic nightmare ensued. And I don’t know what this “2nd Payment” is for. Replied to email hours ago, asking what for? And advising cash flow prob will sort and pay. Now I have. Still no reply to my email. Sent this to your feedback stream, and now emailing so you can reply. And I can eventually find out what this 2nd Payment is about. Host assistant said she has never heard of this before. It created a fair bit of stress for me. And losing an hour or more solving and luckily getting help from my mum. I had the money, in $40 in AUD in VISA debit account, and difference in PHP cash. Host assistant came asking for cash if no transfer. No way that I could find to call you. And your email and Host email and assistant asking for cash, really stressed me to look to pay ASAP. Again, have paid now. Yet no reply from you to my email, and it has been a few hours. I got auto reply email with receipt. Listing original payments incl. clear list of tax and fees. But just “2nd Payment” listed. This could easily be corrected in your system I imagine, to advise clearly what it is for. (No reply email from auto set up to say no reply to this email address, or, your email has been received) Your original email advise of the failed payment request could have advised what it is for. Nipped in the bud, the most ideal solution. Also, had my account had just enough for the payment, and I was counting on it for something else, I would have been caught by surprise in any case. Why no email advise of the payment due, a few days before? This would have given me time to sort cash flow (waiting on several friends to pay me money owed). I feel better having explained the stress this put me through. An experience for me to grow from, as is any such challenge. An opportunity or three for Airbnb, to grow from. And do better in the future. Please advise, via reply email. Thank you, Andy +[protected]
Airbnb Reviews & Complaints
Hi, airbnb has charged me twice ($116.52) for my reservation I made in Dallas from Sept 6 th to 9th, 2019. Due to sudden change of my schedule I had to cancel and airbnb refunded me 74$. Please immediately send me back the amount of $116, 52, i have tried to communicate 2 days ago but I have not received any response. This is not REFUND! I am asking. Airbnb made a mistake and I am very upset.
Airbnb Reviews & Complaints
Horror, I would not even start as to where they rate. Basement is a good start. I have been working on deal for what they call a flat, we know it as a apartment. After agreeing to a price that the owner of the flat excepted. But total miss communication that could have been handled with a simple email. I invested 12 day”s of my time. As well as someone flying in form a country other than mine. Now I have a plane ticket, as she and no place booked to stay. I arranged for us to stay 2 nights at another location due to the owner asked that I could have the place on the 30th of july. Low and behold. We agreed to rs1, 800.00. I booked the deal and then it was rejected, because I emailed the owner and made a statement that he owed me some money, due to the conversion rate of rs1, 800 is about $1, 100 us. Not $1, 284.00. But I was never aware that the site charges you a fee (The person that books the deal). Well I let the owner know that he owed me a refund. And he canceled my reservation over the fees that were added from the site that I had no aware of upfront. So I lost out my reservation and I lost 12 days that I spent putting this deal together. They send me emails, and I even went on a limp to apologize to the owner and that I was not aware of the added fee”s. You would think that the person using the site pay”s the fee”s. Then I asked him to please, rent the unit to me. He now said that his family is going to be there. But in fact he has his unit still for rent. I blame the site for not disclosing the fee”s up front. I have better things than to be sitting here typing this email.
Airbnb Reviews & Complaints
I am absolutely FURIOUS with Airbnb who have made an error with a booking and I am unable to speak to a PERSON to discuss. The website Help section does not help at all. There is no apparant complaints procedure. They do not allow me to describe my problem and there is no telephone number or email address. Recently I received emails saying: “A payment method was added to your account. The payment method below was added to your account on Thu, 10 Aug, 2017, 17:31″. and another one ” Your reservation is confirmed”. I made no such booking and am very worried and upset that my personal information may be compromised. What can I do?
Airbnb Reviews & Complaints
I am having trouble getting action for my escalated problem regarding my cancelled booking. When I made the booking in mid Jan 2019, I mistakenly entered my wrong email address. I did not receive a confirmation number and became concerned sending a few messages to airbnb saying I was concerned about my booking as it may be a scam. I called airbnb and was advised my email address was wrong. They advised me how to change it and said once changed I could not lonh in for 24 hrs and they would escalated my request to be reimbursed. What I got was a text message forwarding the return policy which I was already aware of. The message came during the night. I asked for someone to call me during the day. No one did. I called again and an individual helped me to change my email address and password. Again I could I not access the account for 24 hrs and was advised to cancel my booking I was to deactivate my account. I did this. Sometime later I called to request to be reimbursed as it was not showing on my credit card. They said they would escalate the call, someone would get back to me and I would receive an email regarding my conversation and providing a confirmation number. I did not receive the email or a call. That was the middle of last week. I called again today with my request to be reimbursed. Again my call is to be escalated. Apparently I was asked to send a link to the booking. I did not receive this request and cannot send the link as I do not have an active account. I tried to cancel this booking within the 48 hrs but I kept running into roadblocks. I want my approx 1100.00 reimbursed asap. My number is [protected]
Airbnb Reviews & Complaints
I am very upset and angry with the host referral programme. I have invited 4 hosts. And i have helped them to create their acoount. I gave a lot of time and effort. They have promised 250 for each hosts and gave only 86 euro for the first 2 by saying Airbnb has the right to change the amount of bonus anytime. And for the other 2 they told me the hosts i referred did not used the link i have sent while i am the one who clicked the links amd create the accounts to help them.. i really hope developers will create a new and ethical platform for hosts..
Airbnb Reviews & Complaints
I asked question to a host as it”s in Airbab website and immediately received a declined, then why you having “contact host”, if i do not get an answer? I chatted with airbnb officers or customers services, said that the host must declined or accept within 24 hours. Very disappointed of such services as it”s on my page that been declined for asking question, even not making any booking yet? I have been told that they will escalate the matter and someone will contact me within 24 hours. No one did until now, I called this morning after 48 hours to flow up with the matter and I get the following: After 25 minutes of waiting time to speak to a supervisor and Cathy asking of my authentication they in which i added when I made call, this is wearied this Philippine Call Center, unqualified center, I gave 4 of my authentication but was asking for my credit cards number, in which i refused, i had to disconnect the call as unqualified and wast of my time as can”t wait longer. This information to the managements, unfortunately in Australia many companies using this Philippine Call Center as very cheap, but thy are unqualified. It”s not possible that each time asking question it will be declined, even the host answering to my question! YOU the management should delete contact host or keep it without having declined or accepted as it”s not requested or confirmed booking!!!
Airbnb Reviews & Complaints
I booked a 22 day stay with Airbnb in Seattle while we awaited our new house to close. 2 weeks into the stay I found we would be able to move in earlier than expected so I contacted my host and then cancelled the reservation on Airbnb. Well my host could not figure out on their ridiculously non-intuitive system how to cancel her end of the reservation so it stayed open throughout the 22 days. As far as I am concerned I did what was required according to their rules. Two months later they have “closed” my reservation and are telling me that I do not get a refund since my “host” did not “accept” my cancellation. So she keeps the money!!! This is over $500. I am furious over this transaction and have gotten nothing from airbnb but the run around and then they just closed the ticket!! Now I am unable to give a review on the property and what transpired. As a side note the place we stayed was less than adequate. The linens were paper thin and the rooms smelled of dust. I had to sleep on the couch to get a decent nights sleep due to the dust and the noise from the busy street 4 feet from the window.
Airbnb Reviews & Complaints
I booked a room for one night in Boston on Newbury Street. The title said self check in at any time. The ad had said check in at 3. When I submitted my booking a list of different time options appeared starting in the morning to afternoon because the owner allows additional check-ins, and would have to first confirm it. So I checked a time for the morning. An automatic message got a message from Airbnb had said that said the owner will have to approve before it is confirmed. a couple minutes later I got an email stating that it was confirmed. I show up to the walk up townhouse and call the owner. He says that it’s not available. I tell him about the message on Airbnb and confirmed email. He says that it was an automated confirmation and he cannot honor it’s because there’s a guest in there until noon. I called Airbnb and I was on the phone with them for an hour at first they were trying to find an additional Hotel they said that they would pay for it. Then they came back and said I would have to pay for it and they would reimburse me. However I didn’t have that kind of money so I was pushing for them she find something else. Well the short of it is they didn’t reimburse me for the room in Boston. Nor did they put me in a hotel. They literally left me stranded. I’ve contacted them a handful of times within two hours. Their response was that the owner listed the check in at 3 p.m. and even though the title says you can check in at any time is meant to say after 3 p.m. I told him about how it gave me different options to choose my check in in that I would receive a confirmation email if you proved it which I did. They said to send me that confirmation and I did. However I never got the refund. Then I got an email from the guy who originally said he would refund me and he said he that he made a mistake. he meant to send that email to somebody else. Airbnb said that they have to honor the man’s request that I don’t get a reimbursement. I have sent emails and I’ve called the hotline and the case supervisor will not contact me back. It’s been 2 weeks now
Airbnb Reviews & Complaints
I booked a room in Quebec for June 10-13 as part of my Birthday trip which is June 11th. It stated it was close to center and looked nice. I arrived June 10th early morning (my flight was at 6am from NY) without much sleep. I took a Taxi to old town and the host was not around and he never informed me. I was dragging my luggage all day long up and down the hills…which was awful. My check in time was constantly pushed as it turned out the host asked a friend to receive me but the friend was not nice or responsible…The location ended up being very close to the airport. i had to take bus 11 to central stop and then 28 stops on Bus 807. From there another 10 min walk down the hill and later up the hill with my luggage. I almost left as nobody arrived. Finally when the person arrived he had a hard time opening but when he let me in…there was no towel, there was no bed cover, the toilet was clogged and the place was filthy and run down. Th person was super rude and sat with this dirty clothes on the blanket said: well, you don”t stay here so i can do whatever. Now, i called Airbnb and some girl Gabi was rather understanding but didn”t help me find another accomodation, which I did by sending few request to hosts which was rather late in the evening. To salvage my Birthday, I went back up the hill and took the bus back another 3.5 dollars and arrived at Arcadia hotel. I was so exhausted and worn down that Arcadia receptionist didnt take my passport or deposit and let me go straight up and sleep. I assumed that Gabi cancelled the reservation and refunded me the money but yesterday i realized nothing was done. The host got paid fully for 3 nights where I didnt stay and he had a flexible refund policy…Which is an outrage by itself…I c called yesterday again Airbnb and was on the phone for at least an hour with various unhelpful and incompetent customer service people. You absolutely have ruined my birthday and the fact that my money was not refunded is simply FRAUD. At this moment i want of course my money and the hotel bill and competition for my time and the Trauma your service has caused me. It is unreal that you are peoples money without checking the listings and then keep peoples money hostage. Why didn”t i get help with new accommodation? Why i have to pay last moment high hotel fees where I could have gotten cheaper …check in in the morning and not to have to drag my luggage all; over town and pay for a place that is misrepresented and not appropriate…Im LIVID…I have a radio show and many 5000 friends on facebook and I will warn everyone to void Airbnb…This is not acceptable…Your software also is full of bugs and was not allowing me to download photos or demand money…I guess A lesson…Never pay upfront…Airbnb is Fraud. The hours and the upset ness i have to spend on this- NOT WORTH THE hassle…I hope someone will fix this and if not, I will go to the Media.. I will not let this go…Shame on you. Aviva, [protected]@gmail.com
Airbnb Reviews & Complaints
I booked a three-night stay in Berlin for our honeymoon. However, it was cancelled by the owner stating that we weren”t too trustful to let us it. That was very strange to hear counting that we have never been to Berlin. Oh well, we booked another place and everything went well. Our next stop was Bern. I received an email that the apartment was no longer available. Airbnb, what”s wrong with the information you provide? Maybe you start monitoring people who use your service for getting money? If they don”t own the property anymore, maybe they should notify you or maybe once some months you will call them to be sure? I guess you just don”t care.
Airbnb Reviews & Complaints
I booked at place at Airbnb website on March 9, 18 at around 10 pm. I am a Canadian resident and my visa card is in Canadian dollar currency. I paid $1, 234 US dollars equivalent to CAN$1, 633. The day after, I received an unapologetic text from the host stating that she had “forgotten” that the property was already rented and so a refund would be issued. I received a refund of $1, 234 US Dollars. However, when converted to Canadian Dollars I had a shortfall of CAN$92. Presumably, the credit card company used a different exchange rate for the refund generating the shortfall. I e-mailed the host and she said that was not her issue. I then called Airbnb. After waiting on hold for about 20 mins, the customer service representative explained that they had no control over the exchange rate and that there was nothing that they could do. She suggested I contacted my bank as the shortfall was not their issue. I understood that Airbnb had no control over the exchange rate. However, I did explain that their host’s negligence in cancelling the reservation for no reason had caused me to lose money. Had their host not canceled, I would have not lost the money. As their Airbnb’s wrongdoing caused me to suffer damages, I indicated that I should be compensated the CAN$92. They laughed it off and repeatedly denied that they had anything to do with my loss. I asked whether there was an official complaint process so I could be compensated and they said they did not. No solution was offered, no one sympathized with my situation and no responsibility or assumed.
Airbnb Reviews & Complaints
I cancelled my Airbnb booking 16 days prior to the check-in date. The host had a “strict” refund policy which only entitled me to 50% refund on the entire booking. This refund policy does not compare to what other accomodation providers offer in their refund policies. I urge all Airbnb users to read the refund policies carefully before booking as it could lead to a huge loss of money if you have to make any changes.
Airbnb Reviews & Complaints
I chatted an Airbnb rep to find out why guests could not reserve my listing after I canceled on a guest for that particular weekend. (I now know, of course, that is your punishment for canceling.) My issue was that I put my ad live but forgot to set certain dates (Mardi Gras weekend; I am in New Orleans) at higher rates. Almost instantly, someone booked the Friday and Saturday of Mardi Gras at the regular rate. So basically, I was a brand new user and made a mistake and was hoping Airbnb would at least allow me to list the place for Mardi Gras weekend, to that same user at the correct rate, or to someone else. The conversation was pretty brief, but she did take the opportunity to lecture me on business ethics: Kat: Airbnb has a policy of only wanting people who are serious about keeping reservations to agree. We cannot bend the rules just to make money. Are you still with me? Me: Yes I”m just trying to figure out how they hired such an unfriendly person to be a customer service agent. Kat: I”m friendly enough sir, you just don”t like the answer. Kat: We cannot waive the penalties in this case because the pricing was not what you wanted. It”s not fair to the guests you cancelled on. Not fair to the guests…what about not fair to me? It”s fricken Mardi Gras weekend! If I had accidentally priced my place at $1.00 when I meant to price it at $100.00, would it be “not fair” for the guest not to get the place for $1.00? It”s called making a mistake, a**holes! Thanks for listening.
Airbnb Reviews & Complaints
I enquired about a property on Air B and B sent the host an email to sayhad to check with my friends if location was ok could not get location until you reserved property cancelled it within 2 hours and now being charged full price for accommodation that I never wanted this was after the accomodation I had booked 6 months before cancelled 48 hours before I had to go and it was advertised on the site same day$400 more I don’t see why I should have to pay for it hosts say go through Air B and B for refund Air B andB say hosts won’t pay
Airbnb Reviews & Complaints
I had a really bad experience with Airbnb. On 2 July I went on their official website and found a villa in Majorca. I opened up the post and was able to see all the photos, reviews, etc. I then checked the red ’email host’ button on their site and wrote to the host, who duly replied through what appeared to be the official Airbnb platform. After a couple of days of communicating via email, I was sent the invoice which looked exactly like the Airbnb one. I paid it and thought all was sorted. Two days later, I received another invoice and this started to ring alarm bells. I contacted the Airbnb customer service and they said that they would get their Trust and Safety people to look into the case and offer assistance. I did hear from them within 24 hours, but assistance was definitely missing! I was told that if I’d paid outside of their secure platform by bank transfer, they would be unable to offer compensation. After further correspondence with them they have now said that this is their final decision for my case and that this will be their final email about it. A couple of points to make here: 1) I found the house listing on their official (secure) website; 2) I went through all the proper procedures for Airbnb bookings (no phone calls and no private emails); 3) Invoice appeared to be generated by their site. How can Airbnb say that they have no responsibility when their site is not secure and they do not have any measures in place to ensure that this sort of thing doesn’t happen? Also, how was I supposed to know that I was not on their secure platform when everything seemed genuine and coming from them? Airbnb is allowing fraud to blossom through its website and it needs to address the situation now. I would like to have a refund of the money I spent, EUR 2, 678 as I hold them entirely responsible.
Airbnb Reviews & Complaints
I had a terrible experience with Airbnb: 1 – In March you confirmed reservation for September 20 – 25, in Berlin, for three persons: myself, my wife and our grandaughter. It was paid March 6. Code D8QP3A. 2 – On August 13 you notified me the reservation was cancelled – 5 months later. You offered full reibursement – of course – for the exact amount of money and your “offer” to locate similar accomodations. This is not fair, as you should reimburse “in kind” and not just money. At this moment, 5 month later, it is natural that the availability is scarse and the prices are higher. What the client wants is a lodging in same area of town, in similar conditions. The money is not all. Reservations are now critiacal in Berlin for Sept 20 – 25 because of the Berlin Marathon and the german General Elections. That’s why I booked in March, 5 months ago ! (I am running the Marathon). 3 – Upon being cancelled, I booked a new Airbnb option (Beautiful Apartment in Berlin, host Ana) but was rejected within a few hours for “non-availability”. 4 – When I searched your web-page again, my third try with Airbnb, I found the same apartment being offered (Beautiful Apartment in Berlin, host Ana), which was rejected to me as “non- available” the day before. The option was open and eligible to register and book. Consequently, I re-rebooked that same apartment, hoping it had been a communications error before. But no, the reply came today: “non- available”. 5 – I lost total confidence in Airbnb. I booked at a regular hotel today, the Ellington Hotel, Berlin, for the same dates confirmed originally by Airbnb : Sept 20 – 25. It was done in the name of my wife, Ines Balze, me, and our grandauther. Costs in Euros: Ellington Hotel 992 Original payment to Airbnb 728 Difference 264 It is fair that Airbnb reimburses me for the Euros 264. Thank you Victor Recart
Airbnb Reviews & Complaints
I had booked and stayed at an airbnb unit located at 1434 St. Andrew Street, New Orleans, LA from 3/13 – 3/19/19. Host name “Jim”. On Thursday, 3/14/19, I informed “Jim” that the cold water shower faucet stem was broken. “Jim” stated he would send over a plumber to repair the faucet. Upon return to the room, I found that the bathroom rug, bedroom rug, a personal jacket wet, bedding wet, personal clothing was missing, luggage bags moved into kitchen/coach area, and personal clothing hanging on bedroom closet door. Apparently the plumber caused a flood while repairing the faucet and did not inform the Host “Jim”. I informed “Jim” that we relocated the wet rugs outside the unit which remained there for over a day prior to removal. In additional, I also informed “Jim” that I found drugs and drug paraphernalia on the drivewall window sill of our unit. I informed “Jim” that I needed to launder the jacket and “Jim” agreed to reimburse me for the laundry spent for the jacket. I included a small compensation for the personal items that the plumber or maintenance staff discarded. The small compensation amount was only for a total of $10.00 which I did not receive. “Jim” replaced the box springs and bedding in the bedroom, but the unit began to take on a musty smell. I informed “Jim” that the musty smell was overwhelming and that we need a dehumidifier to properly reduce the effects of the wet areas within the room. “Jim” insisted that only the floor was wet and “Jim” installed three (3) liquid plug in air fresheners in the unit to abate the musty smell. Neither a dehumidifier nor any other mechanical drying device was placed in the unit. The consentrated smell of the air fresheners and musty odor was so overwhelming that myself and my quest had to unplug the airfresheners in the evening. The musty odor continued and we spend the major of our stay outside the unit. We did not use any of the unit’s appliances other than the coffee maker and refrigerator due to limited time we could endure the musty stench in the unit. We rented the unit to reduce the cost of stay and spent additional costs for meals outside the unit that we could of had prepared if we were able to remain in the unit. I am petitioning for compensation of laundry, discarded personal effects, inconvenience of unit use to to musty odor, and failure to reduce adequately reduce a health risk exposure to mold by the Host. This was first experience with an Airbnb and I am very disappointed with my stay. I have photographic evidence to provide if necessary of the unit which will depict a failure to replace the shower tile area after faucet repair, visible water damage in the bedroom closet, visible blasted wallboard paint in the bedroom, visible bathroom vinyl tile damage, and visible warped bathroom door all caused by the Host’s hired personnel.
Airbnb Reviews & Complaints
I had guests stay at my home and they damaged a carpet (and a chair). I have hosted many times. I filed a complaint with AirBnb in a timely fashion and was appointed a case manager (Olivia) that was completely useless. She could not understand the case at all, made typos in her emails to me, and kept referring to the damaged chair that had been resolved. I asked repeatedy to be reassigned to a new case manager. I also called repeatedly the general customer service number, and could only speak to supervisors that although sympathetic could not reach the “Trust & safety” department. So they bungle my claim, then state that it was not filed on time and wash their hands of responsibility? This is appalling.
Airbnb Reviews & Complaints
I had to call the Air b&b customer service number on 8th April, as they charged me in full for a booking that my host had cancelled. I did not know the call center was in the US, so my phone company has charged me 25 pound for this 14 minute phone call, which I want refunded as Air b&b did not say the call would cost so much. I can provide evidence for the above, my call history, phone bill and air b&b account info of needed.
Airbnb Reviews & Complaints
I had to cancel accommodation which I was to get a refund for. The original booking was booked on a card that had a fraud on it and had to be cancelled. Airbnb supposably has to pay back to the credit card and told me I have to go to the bank to get the refund, I did that today and they do not have the refund so I am now our of pocket and airbnb will not help me
Airbnb Reviews & Complaints
I have a NASA intern living at my house the intern has paid his money on time and Airbnb has not paid me out yet 15 days approximately late I have spent many hours trying to call Airbnb and the call gets forwarded to Philippines and Indonesia and Mexico and all of the foreign countries and very seldom I’m able to talk to somebody in the US after many calls they still have not been able to provide me why the payment has not come in and this is causing me a lot of distress as I have bills to pay and Airbnb does not care how the homeowners who have entrusted their expensive properties through their application to them are causing all this trouble my money is still unreceived and it seems like there’s nobody at Airbnb who can give me an answer about the $750 that has disappeared. This is a very bad situation because Airbnb has literally disappeared with $750 and none of their agents in spite multiple phone calls have been able to give any explanation as a matter of fact when I first called One agent said that I have cancelled the booking then I told them that that was not the case and they said oh yes you haven’t canceled booking but we don’t know what. then I called the next time a lady told me that there was no payout method on my account which was also false and so on and so forth many phone calls later they were giving me all crazy stories which did not make any sense and so far I have not seen the money in my bank account so they have breached the trust and they have breached good practices probably breached a lot of other things that they should be ashamed off and I just need my money because I have bills due and this is the way they treat homeowners then they should be out of business they’ve caused me significant amount of distress cost and a lot of time when I should be have been working with the peace of mind I had to call them. I have many other tenants I have never had a problem collecting from these respectable tenants and Airbnb has created a mess not paying the money that the tenant already paid them 15 days ago and creating a big big problem for me.
Airbnb Reviews & Complaints
I have been charged twice since March and no matter how many times I provide the information they requested they claim these charges don’t exist. Even a screenshot with the reservation number and amount doesn’t help. I have had conversations with 4 people; 2 who answered the phone who took the complaint, 1 line manager, 1 from the fraud department and I have no idea where the 5th one is from. Very frustrated that no one seems to read notes or communicate with each other. Because of their privacy policy, they protect the thief not the victim.
Airbnb Reviews & Complaints
I have file a complaint towards the host, where i post my review about my stay which is not readily for stay, the host scolded me at my review and also personal message me. It is really uncomfortable for me from what the host say to me. She is so unreasonable. After that, I complain to Airbnb then Airbnb tell me that they will contacted the host, AirBnB action causes further insults from the host to me, I demand a fair solution but at the end they just closed my case without giving me a fair solution. It is so irresponsible. I felt cheated. Please take necessary action.