DO NOT DO BUSINESS WITH THESE PEOPLE. We called them out to diagnose and repair our GE refrigerator. Over the course of 1 1/2 years they were out numerous times. Each time they came out a different part was replaced and we were told the problem was fixed. After spending $1500 and still having the same problem we called GE who sent out a factory technician. He found numerous problems with the work that had been done including spliced wiring and a hole burned in the freezer door seal where a heat gun had been used to try and reshape it so it would seal properly. Everything was repaired by GE and the refrigerator works perfectly. While the GE repairman was working on the refrigerator I called Airflow and asked them to at least pay for the $219.99 labor charge I was having to pay GE. I didn’t ask them to pay for any of the parts that GE had to replace. They told me to have the technician write down everything he was doing and for me to fax it to them. As the GE technician was working, I wrote down everything he told me he was doing and why he was doing it. I faxed this and the receipt for GE’s charges along with copies of Airflow’s receipts and the dates they were at my house. I called every couple of weeks for 2 months and there was always an excuse why they hadn’t made a decision on my refund. Then they said they couldn’t find all the stuff I had faxed to them and could I send it again. Now it’s 2 weeks later and I just got the call that they are not going to pay the $219.99 I paid GE for labor. They said they talked to their repairman, who worked on my refrigerator, and he said he didn’t do anything wrong. They also said that the information they requested me to get from the GE technician wasn’t written by him so it wasn’t relevant. They got $1500 of my money and didn’t fix a thing. Then, they didn’t have the decency to refund $219.99 for all my trouble. I see by my search on the internet that I am not the only one who has had problems with these people. Too bad they are still in business.
This complaint and/or review was posted on HolySmoke.org on 02:18 am, March 19, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/airflow-appliance-repair/.
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