Reviews: 3


Total views: 4075

Published: 30 December 2018

Posted by: Anonymously refused to refund a $30 Credit Card "deposit" for a reservation 20 days out when I called to cancel the reservation within 24 hours. They claim the rental terms and conditions allow them to keep the deposit. Their claim is completely false. The full terms and conditions for refund follow. "Refund Policy We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle." The terms and conditions of my selected vehicle were: Review/change/cancel your reservation “If you need to review, change or cancel your reservation, enter your confirmation number (your confirmation number as printed at the top of the confirmation form when you reserved your car), last name in the respective fields, and the Phone Number provided for the rental, and then click the REVIEW RESERVATION GO button” Absolutely nothing in the online rental process indicated that my credit card deposit was un-refundable. Refusing to refund a deposit for a car rental date weeks away would be an unethical practice even if customers were forewarned. is a scam. I will dispute the charge through my credit card company.

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