As I have severe pain in my throat and ear so I chose al zahra hospital dubai emergency service. After registration, I was waiting for more than 2 hours to see doctor. After approaching reception for the doctor, he told me that we have only 2 doctors available so you need to wait. Worst experience of my life even it was emergency service. If I need to bear pain inside the emergency department then it”s a shame.
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This complaint and/or review was posted on HolySmoke.org on 08:22 am, October 13, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/al-zahra-hospital-dubai/.
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Al Zahra Hospital Dubai Reviews & Complaints
Hi, my name is Yelena Ostankova, yesterday I came to emergency room because I was shaking and feeling so sick, in the reception they told me to wait, after 1 hour of waiting the doctor decided to take a patients, and there is one lady who came after me they called her name, I start feeling very bad that I couldn’t sit in chair and my face became blue, I came back to the reception and said that I feel very bad and there is some doctor who can see me, she told me to ask the nurse, and I came to nurse and asked, she didn’t even reply ! If I would be in a condition of waiting then I can wait for even 3 hours but I came to the reception and informed that I start shaking, and everyone just ignored me, I took my card and went to medcare which is near by and they checked my fever was 40 by the time I arrived there and I couldn’t even walk that time (I can send you report from that hospital ) they didn’t even ask my name straight away they put me in emergency room and put IV fluids. I was always coming and recommending your hospital to everyone and I’m very well know in social media, I’m so much disappointing in EMERGENCY service !
Al Zahra Hospital Dubai Reviews & Complaints
I had visited Al Zahra hospital on the 10th of Sep, 2018, for a fasting blood test. The mail technician who drew my blood almost jabbed the needle into my arm. I have a very easily visible vein and have never faced any difficulty at the time of blood sampling throughout my life. The technician did not even bother to press the wound to prevent blood from flowing out, Today the 25th of Sep, I am still suffering from severe pain even after taking numerous pain killers. I feel the wound is very deep. I have send my grievances to the customer service with a copy to the Director of Customer Service as I was informed by the call center. Till date I did not even receive an acknowledgement nor a call from the hospital. It is very evident that Al Zahra hospital, Dubai, does not care about it”s patients. Al Zahra Dubai is just a big hospital. Not a good hospital. This has been the most traumatic medical experience of my life.
Al Zahra Hospital Dubai Reviews & Complaints
I need to know why do I need to make appointments with doctors in your so called best hospital then leave my work on time before my appointment because I am respecting the doctors time only to arrive and wait for a long time because unfortunately your hospital and your doctors don”t respect the patients time. Poor time management and poor appointment management and we have to pay the price from our time and our work. Disrespectful and unprofessional hospital. That is my feedback about your hospital after coming here twice and never again!