Alarm Capital Alliance – After doing business with them for 6 years, my alarm system stop working. I called them numerous times to come fix it, but they did not fix it. I cancellecd my contract with them via telephone and via register mail. I then got ATD security system in Dec 2009. Now I have a collection agency charging me for a contract that they say I have until 7/14/2012 with ACA. They are charging me $805.00. If I don’t pay they said they will ruin my credit.
Customers reviews and complaints
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Alarm Capital Alliance Reviews & Complaints
As with the many other complaints, Alarm Capital Alliance purchased the service contract from a local company and then changed the contract terms with an automatic renewal without notice for a 3 year term. When attempting to cancel the service, I was only reminded of the terms of the contract and assured that if I did not complete my end (pay) they would enter the account into collections and report it to credit reporting agencies. Nice company, huh? Incidentally, they do business under many, many different names. If your security company has an address in PA, be very, very careful about doing business with them.
Alarm Capital Alliance Reviews & Complaints
I have had security monitoring with this company on my house for the past 3 years. You pay for the entire year upfront on your annual due date. Mine was every August. We were moving out of our home in November 2009 when ACA called in September to remind me that I had not paid for our yearly service in August, therefore I was not being monitored. The credit card they had on file was expired therefore they could not automatically bill me. I told them I didn’t need their services anymore because we were moving in a couple months or so. They said they could cover me and charge me for ONLY the time I was still in the home (approx. 3 months) and then revisit my situation for the rest of the year if the house was still unsold at the end of that time. They did NOT tell me that I was obligated to pay for the ENTIRE year regardless OR that I needed to cancel their services “in writing” prior to my annual due date. They didn’t tell me they WOULDN’T charge me BUT, they didn’t tell me that if I agreed to the 3 months, I was OBLIGATED to then pay the whole year. WHY would I agree to pay for 3 months, if I knew I had to pay for the rest of the year regardless???? So they conned me into paying the first quarter so that they could THEN come after me if I didn’t pay the rest of the year. When the quarter passed, they called me in January and told me that I was late in paying the balance for the rest of the year. I explained to them that I had only wanted coverage for the first quarter of my year. I had an understanding with the lady who had called me that this was ALL I was obligated to pay. Now they are trying to charge me the remaining balance for the year. I refused to pay it, so they turned me over to the collections department. This company apparently has had MANY complaints against them, which I found online with similar stories. They lead you to believe certain things and do not conduct business in a clear way to the consumer. I would warn everyone about avoiding doing business with them. Only agree to security monitoring services on a monthly basis. Sincerely, Patricia Horn
Alarm Capital Alliance Reviews & Complaints
I signed a contract in 2004 with a company named Security of America for home security monitoring. My contract was sold to Alarm Capital Alliance company. The quality of service has rapidly declined. I wanted to cancel my service and was told my contract automatically renewed for a year since I did not provide a one month notice prior to the end of the previous contract. I am extremely disappointed with the service that I have received from Alarm Capital Alliance company. I have been waiting a week for the company to send a technician to come service a defective smoke detector. I have made numerous calls and have been given many promises. If you have a home security monitoring system and it is ever sold to Alarm Capital Alliance ( aka ACA Security Systems), save yourself some headaches and cancel ASAP.