All American Pet Resorts Rochester Hills

Phone: 12482993647

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Comments Rating 1 (1 reviews)

THEY TRAUMATIZED MY DOG!!

Please avoid All American Pet Resort in Rochester Hills for your pet’s care while you are away. The pricing policies are a problem. The problem with their pricing policies is that they have fixed prices. Even if my dog stays for less than 24 hours, I would have to pay for 1 and a half-day. And they are not very attractive as it costs more than it delivers. To my bad, I was charged more than their rate. They have a policy of adding a webcam to keep an eye on your dog. I added a webcam and when I checked, I found they were dragging my dog from his neck to take him to the bed. My dog is not very big, so it could have injured its neck severely. I think big dogs (which weigh more than 25lbs) and a small dog (which weigh less than 25lbs) should play separately because if a fight breaks out, a small dog could get hurt. Dogs’ cleanliness also comes into mind when sending your dog to a pet resort. I was away on a road trip and was eager to meet my dog. When I reached the resort, I petted my dog and noticed that my hand was sticky and smelly after petting him. Turned out, he wasn’t given a free bath, which was a part of the package. I had to pay $300 and a fee for bathing it by myself at a self-serve dog tub. Dogs’ schedule also wasn’t very good. My dog only got 2 hours of play-time and a private walk during its stay from 9:00 am to 6:30 pm. The whole other time it was in its kennel. This was confirmed by their webcam policy. Whereas my dog is very playful, he always wanted to go out and play. Their official website says it is vital for a dog to get exercise even though they don’t give enough playtime themselves. Their staff is very careless. The website also says reservations can be done not only online but also on phone, but I was told to make an online reservation only. My dog took his 3 toys with him which he had since he was a puppy, but their staff lost all of them. When I complained about it, they were stubborn and did not admit their fault.
One of my friends used to work for them and recommended me about them. But, after he was shouted at work, which was assigned to someone else, and got fired in front of every other staff member, he told me the managers were very rude. He also told me the managers only cared about money and they put dogs’ lives in danger every day. They are also not as clean as we think and there is nothing good about them. He told me there was no work-life balance, as well. There was a very short break, and you were either called early on shift or were made to work on a holiday. If a person who is working in the company is not recommending it, should you even question yourself not to use it? I really wouldn’t use it after everything my friend told me and the experiences, I had with them. You would be better off hiring a person to keep care of your pet.

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