This place is a joke! AVOID! HORRIBLE STAFF EXPERIENCE AND WORSE DOCTOR EXPERIENCE !!! I came here for the first time last Friday the 22nd they lied and set me up with a doctor assistant! Didnu2019t see the doctor although he was thereu2026 the assistant prescribed me over the counter ibuprofen for my symptomsu2026 She even didnu2019t Afrin is was had to research it! She said that if my symptoms got worse to call her and she will prescribe me something for my cough. When I called to ask they said she left and wonu2019t be back for two weeks and that I had had to come in for a visit. Came back on Thursday the 28th. I asked the front desk Giselle, if my insurance might cover the visit since it was not my fault that the assistant took a two week vacation. She immediately yelled at me and said that all doctor visits must be paid! I was astonished at the level of customer service and response I received. I asked for her name, she was giving bad attitude. I told her that she was rude as she was vigorously talking to me, and that I was going to write a bad review about her after the visit. I waited to see the doctor in the room and he came in immediately accusing me of being rude with his front desk person, he wouldnu2019t let me speak and explain what had happened. Finally I couldnu2019t take it and told him to check his video tapes and listen and see what really happened. He was yelling and screaming and I was so embarrassed and disgusted of his behavior I got a refund and left! You can tell that this place has a bad company culture and Alphonso Benton and his staff do not know how to treat clients! Probably why they have so many bad reviews online! THIS DR. (ALPHONSO BENTON M.D. ) PRACTICE IS A COMPLETE JOKE AND SHOULD BE NON-OPERATIONAL! THESE PEOPLE ARE HARASSING THEIR CLIENTS! AVOID AT ALL COSTS TO MATTER HOW CONVENIENT THE DISTANCE IS FROM YOU.
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