Altisource

Altisource

Reviews: 1

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Published: 04 March 2021

Posted by: Anonymous

I signed a lease in April of this year. Part of my lease agreement was that a refrigerator was included. I did a walk through the day before move in and was told it would be delivered that same day. It literally took nearly two weeks to have a refrigerator delivered. Not to mention every time you call maintenance you are placed on hold for no less than fifteen minutes…and I am not exaggerating. We were forced to utilize a mini fridge to sustain us. Keep in mind I have an eleven month old & a two year old. We were forced to eat out for the duration of that time period because we could not properly store food. In addition to this problem the house had no hot water which took over a week for them to repair. My family had to literally heat water on a stove simply to bathe our children & ourselves. After this issue half the power in our kitchen went out rendering us unable to use our stove. Thankfully the refrigerator did not go out, and once again this repair took over a week. Are you seeing the trend? They have repeatedly sent out the same contractor, even when I have specifically asked to not have this vendor back on the property. The vendor utilized is the most unprofessional company I have ever dealt with. They have repeatedly lied about the repairs they did. Meaning reporting jobs as complete and never actually even showing up to do the work. The vendor showed up unannounced at nine PM one night, & then came unannounced on a Sunday, to do a repair. I politely asked them to leave and come back at an appropriate time. On the last repair I reported this same vendor once again reported a task as complete yet had not performed any wotk. Then once I called in to report this the vendor shows up and attempted to give my wife a hundred dollars to remove our complaint with the company. Who does that? What Type Of Shady individual does something such as this? If you are considering an Altisource property run…and run fast in the opposite direction. Save yourself the frustration and irritation of dealing with incompetent individuals who do not care about their tenants.

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