To Whom This May Concern, | I am writing to you in regards to the health travelers insurance bought from American Assist Travel Service – TRAWELLTAG (India). The patient underwent hip surgery on 20 July 2017 and hospital anesthesia & critical care department submitted the claims thereafter. Its been over 6 months and countless follow-up from both patient and hospital side has not resulted in any positive reponse. Strangely enough, the anesthesia claim was even approved (attached snapshot) but cheque was never made out or received. The patient and her sponsor are already put under bad credit and collection department are chasing us for payment. | At this point we are completely exhausted following up with Insurance company, so we are requesting assistance from your agency in resolving this matter.
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