I paid $3,180.00 for 157 pair of shoes and sneakers combination from Etan Raz and Melissa both discussed our order and confirmed that we would be purchasing NEW items.. The items where new shoes and sneakers from Macy’s overstock they are current stock that have not sold during the current season to which they purchase and resell. The shipment arrived on Monday, June 24, 2013. 103 pairs of damages, used, worn shoes with no sneakers and short we paid for 157 pairs of new shoes and sneakers. My daughter immediately called and spoke with Melissa who stated that we probably received the wrong shipment and will correct it by noon today, June 24, 2013. My daughter informed her that she will pack them in the car and bring them to their office for a full refund she said that they don’t usually do refunds, and the manager is not in the office today. She did not return my daughters call at noon she called again at about 3:18pm and spoke with Camiella whom stated Melissa “was very busy attending to an oversea purchase”. My daughter left a detailed message for Etan (Tony) with Camiella. My daughter received an email from Meilissa detailing why we will not get a refund but offered credit for future orders.
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