American Conservation & Air

American Conservation & Air Review

Reviews: 1

1 RATING
(1)

Total views: 4021

Published: 05 September 2018

Posted by: Anonymously

STAY AWAAAY!! These guys have no clue what they are doing. Secondly, they do not give a rip about customer service. Here’s what I went through…. March 2014 — signed up for a maintenance package, they did their annual service on my AC. (Had to call them back because they didn’t flush my condenser drain tube) (June) Beginning of summer—- AC failed. Had to call them for service. Tim came out and told us that our fan motor was failing and that a solenoid had been “fried” He told me that he would call the following day and let me know when the parts were ordered. Two days later….He never called. After I called them myself, American Conservation dispatched a different technician out and mentioned that the previous tech (Tim) had forgotten to order the parts. He then did his own inspection and said the solenoid was fine and that Tim must have misdiagnosed it. This new tech replaced our fan motor. ($600) The following day— We called American Conservation because our AC was still not cooling as it should. The tech that installed our fan motor came back and said everything was fine and that the “second stage was indeed kicking in” July— Called American Conservation because our AC has yet to reach below 77 degrees. Just didn’t seem right. So Tim was dispatched out. He said that the other tech was wrong and that this “fried” solenoid was indeed still the problem. He came back two days later and replaced it. (Another $300) Two weeks later—- Something is still not right. Lack of cooling. Tim came back. Said he didn’t know what was wrong- that the second stage was not kicking in and that it was short cycling. He said it might be the mother board. He needed to verify with a Lennox rep. Said he would call me when he got ahold of him. NEVER CALLED!!! One week later—– Finally called a different company. They diagnosed the motherboard, also noticed we were severely low on refrigerant, our wiring was all messed up from American Conservation, and that we were heavily overcharged for the replacement of a fan motor. Long story short—— DO NOT USE THESE PEOPLE. They will nickel and dime you, then leave you hanging. .

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