Like the other accounts I read here I found American Custom Trailers (AKA A C Fabricating from Macon, Georgia, AKA American Custom Trailers AKA Florida Marine AV Inc.) on Ebay while searching for a motorcycle cargo trailer. I too was attracted to Bruce Everett’s explicit description of the first rate trailers he builds and sells. I had several long phone conversations with Bruce during which he showed an impressive understanding of pull behind motorcycle trailers and their use. He was quite convincing when he told me of his company’s uncompromising quality control standards and that every trailer he builds is personally driven by himself on a course designed to test all aspects of the trailer’s operation before shipping. I was sold and placed an order on June 17, 2013. I authorized Bruce to charge my Visa card for $2394, which he did. The charge was to Florida Marine AV Inc. He was to email a complete build sheet showing the options we discussed. I was told to expect a 2-3 week lead-time. The build sheet never arrived. When I called Bruce told me that they would send it before the trailer shipped. At about four weeks I began to call for the status of my order. Each time Bruce assured me that my trailer was in process and should ship soon. At about five weeks he said the trailer was complete except the air bladders which were delayed at his vendor but should arrive any time. Around six weeks he told me he had a guaranteed ship date for the bags and my trailer would go out by the end of the week. At the seven week mark he was still waiting for the bladders. At eight weeks he stopped responding so I called the other number I had which I believe was the shop number. I reached his brother Brian who told me the bladders were in and my trailer should ship by the end of the week. It’s now coming up on 10 weeks and I am getting no response to calls or emails despite the fact that I threatened legal action if I didn’t hear from them. I just filed a fraudulent charge case with my Visa provider. After reading what others received I guess I’m lucky that mine was never shipped. This assumes that Visa is able to refund my payment, which they say may take up to 60 days. So, the summer’s pretty much gone, I have no trailer and can’t really buy another until I get my money back from this mess. What a waste of time and effort this guy and his company have been. .
This complaint and/or review was posted on HolySmoke.org on 13:01 pm, October 04, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/american-custom-trailers-review/.
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