*Theft of $10, 000 Amex Travelers Cheques in Africa* On July 14, 2008 I was robbed of $10, 000.00 in Amex Travelers Cheques in Africa. During the very short and violent struggle my companion was injured and the criminals ran off with my bag and its contents. Traumatized we picked ourselves up and went back to the hotel where I immediately made a call to the USA to my friend and asked him to contact Amex immediately to cancel the cheques. It is a matter of record that he did exactly as I had requested immediately. He provided to Amex the serial numbers of all the stolen checks and additional pertinent information. Please note that thereafter I also made contact with Amex, but due to the poor cellular network in Africa I was not able to complete the call and decided it was best to handle the matter in more precise detail upon my return to the USA. Upon my return this began the difficult task of obtaining a refund of my $10, 000. I submitted a mountain of documents..The following is a list of the documents and information provided to Amex 1)Claims reimbursement forms 2)Receipts of all Travelers cheques(all were signed at the time of purchase 3)USA valid passport 4)USA valid Drivers License 5)Bank statement showing withdrawl from checking account to purchase cheques 6)Legal document from Government in Africa showing business venture there 7)Airline tickets showing travel to and from Africa 8)2 Business references 9)Phone numbers to 3 cell phones that were stolen in the robbery 10)Numerous emails and probing phone interviews by the claims dept 11)MEETING IN MY PRIVATE RESIDENCE WITH AMEX SECURITY AGENT 12)5 page letter summarizing my meeting with the Amex Security Agent When I purchased the American Express Travelers Cheques I did so with the understanding that in the case that they are lost or stolen that they would be refunded to me with 24 hours by contacting Amex immediately and provide the serial numbers to the stolen cheques and valid identification. Never did I think that I would be put on trial and I had to prove without any doubt in order to regain what is rightfully mine. The refund of my $10, 000 came on December 08, 2008 after much work and the Amex Security Agent visit to my home.. ****CONSUMER ALERT*** THE PRINT ADS AND TV ADVERTISEMENT PROMISES IF YOUR AMERICAN EXPRESS TRAVELERS CHEQUES ARE LOST OR STOLEN YOU CAN OBTAIN A REFUND WITHIN 24 HOURS WORLD WIDE!! **Is there a violation of FTC laws? **Is this a case of exaggerated, false advertisement? **Does cosumers have the right to know the truth about the refund process? This should not have happened to me a good law abiding USA citizen who as a consumer trusted a product based on their consumer advertisement and learned a hard lesson and the truth in a time of need.
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 09:55 am, January 16, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/american-express/.
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American Express Reviews & Complaints
*update to my 11/16/08 complaint report *****consumer warning***** Amex travel related services, co. inc. travelers cheques print ads and television commercials suggest “do not leave home without them”… The company also states that the cheques can be refunded within 24 hours worldwide if lost or stolen.. In my previous submitted complaint i was robbed on july 14, 2008 and after informing the company immediately, i returned home to start submitting a mountain of documents 1) claims reimbursement forms 2) receipt of all travelers cheques(all were signed prior to theft!) 3) usa valid passport and drivers license 4)bank statement showing money withdrawl to purchase checks! 5) police report 6) police report payment receipt 7) medical note from police dept given to the other victim 8) legal document from govt of the country where theft occured to show what i was doing there! 9) airline ticket showing travel to and from africa 10) 2 business references 11) phone numbers to the cell phones that were stolen 12) numerous emails and probing phone interviews by the claims department 13) meeting with american express security agent in my home!! 14) 5 page letter summarizing my meeting with the american express security agent After much work, being shocked and humiliated and feeling violated a check in the amount of $10, 000.00 was received by me on dec 08, 2008. if you are in a foreign country and your cheques are lost or stolen how is it possible for a customer to do this type of shameful hard work to recover what is rightfully theirs especially when you have bought the cheques with the understanding that if they are lost/stolen they will be replaced anywhere worldwide within a short period of time usually 24 hours! The questions that arises in my mind are 1) does the company discriminate refunds geographically? 2) are there any violations of ftc laws? 3) is this a case of exaggerated false advertisement? 4) should the ftc investigate this company”s practices in regards to the print ads/commercial ads based on travelers cheques refund? Having to give american express so much private information i now know what it must feel like to be on trial in a criminal court!..i feel insulted and violated.. this should never happen to a law abiding citizen of the united states who as a consumer purchased a product with the understanding of what the company advises, only to learn a very hard and sad lesson about the truth, in a great time of need. Fyi: atm machines are now well equipped all over the world to take cash in the local currency of the country There are a number of websites with reports on the american express travelers cheques eg. consumeraffairs.com, complaints.com, /link removed/ amexsux.com Should you leave home without them?
American Express Reviews & Complaints
[protected] BOOKING REFERENCE MY flight got cxld and after calling the airlines BA and AA they said since I booked with Amex Travel they had to rebook me and when I called Amex Travel they said they could not help me… that they would be calling just like I would… didn”t offer any kind of assistance. SO basically I had to figure it out by myself… Very bad customer service!! I thought as an agency they would have the reputation AMEX does but looks like a different department.
American Express Reviews & Complaints
1. American Express reduced my line of credit some months ago, rendering the card virtually worthless for travel, even when making payments “as I went”! 2. Yesterday–May 1, 2009–I received written notice of cancellation. In the approximately 2 years I have had this card I have paid by electronic transfer from my checking account as charges were posted. I was not late one time. If anything, I was consistently too early in paying my bills, usually making up to 8 payments a month by the electronic payment feature. Do you think this had anything to do with my cancellation? The fact that I paid so promptly? Does anyone know if American Express (the corporation) is in serious trouble?
American Express Reviews & Complaints
1. Statement was dated as closing on 01/28/2011 but was received on 2/7/2011. 2. Changes announced with the Statement that was 11 pages long changed the terms of that payment due date to 10 days after the closing date of 02/13/2011. 3. Last month the due date was 25 days after the closing date. If I hadn”t picked that up I would have been charged a penalty and possibly a rate change. They effectively change the payment due date which is against the new rules. They should have changed the statement closing date.
American Express Reviews & Complaints
10/13/15 I do not have an American Express card but I get a call at least once a day from this phone number: [protected]. I screen my calls and don’t answer the ones I don’t recognize…I have never known American Express to resort to soliciting customers by phone…that’s why I think they are phony. I am in my 70’s and am aware of scams that are used on the elderly like myself. I think you should be made aware of these calls. Sincerely, Connie Brennan
American Express Reviews & Complaints
12/22/08 I received a $50 American Express gift card as a Christmas gift from a friend in Plano, TX. I tried to use the card that very evening at a nearby Walmart to purchase some last minute gift for my child. The self-check out would not accept the card so I asked an employee to finish my transaction at her terminal. The card kept spitting out receipts with zero balances. I paid for my items with cash and called AMEX when I got home 30 minutes later. I was told that my friend who purchased the card needed to call them with her receipt information before they would investigate. 12/30/08 I sent an email to my friend letting her know what happened and she called AMEX herself. They told her I’d spent the money already and that she could see the transaction online. I went online myself and checked and the website said the information was unavailable. I called AMEX again; just as one other gift card victim experienced the agent explained that although the receipt claimed the card was activated it was not and contained a balance of $0 not $50. I too was told to fax over copies of the receipt, front and back of gift card plus the packaging, a photo id, my name, address, phone number. 01/05/09 faxed over all items; no response from AMEX that information was received 01/08/09 still no response from AMEX so I called yet again. My first call was directed to the resolution department’s extension which rang three times and hung up. I called customer service again and the agent Michelle says they did receive my faxed information. 01/14/09 still no response from AMEX. Agent Gail says they are sending me a letter to my home with an update to my case but would not tell me what the letter would say. 01/23/08 still no response from AMEX. Agent Kat says the letter was sent on 1/14 but would take 10 business days (talk about snail mail) to arrive at my home. I found the letter waiting for me when I got home and was sent into total shock when I read it. AMEX claims that I sent them the wrong receipt (total lie!!!) and that it did not match their information. Not only that but if I did not sent them the correct receipt immediately that the case would be closed. This is crazy!!! They show in their system the exact store that I was at when this fiasco occurred, I send them a receipt from that store showing the same timeframe, but my receipt is unacceptable???? Are they really that starved for money? If they treat non-customers this way I can’t imagine how actual customers are treated. This has been a month of hell and many times I just said forget it, it was the thought that counts, but I can’t back down from a scandal like this. This is total nonsense and I want them to credit my card or my friend for her original funds. It’s one thing to read about these nightmares, it’s quite another to live through.
American Express Reviews & Complaints
15 days ago I opened a cc w/ AMEX. I thought I did my research on which company is the best, boy was I wrong. I go to use my card for the 1st time lastnight & its declined. Ok… I call AMEX from the store and I’m placed on hold for 20 mins. Finally I speak to an awful women who tells me my debt to income ratio is too high and I have too many inquires. I pull my credit report once I get home I pull the one from when I opened the card and the most recent one. My revolving debt $100, my credit score increased from 738 to 740 and 96% of my credit is currently available. I’m looking at the same agency they claim they are looking at, I call to get answers no one gives me any sort of explaination. Since 2007 I have 6 inquires on my report 4 from auto loans and 1 from AMEX…go figure. I’ve never seen anythig like this in my life I’m pissed this company is ran by a bunch of idiots.. Not to mention I make close to 6 figures a year. You try so hard to be an responible adult and it does not even matter. I feel helpless.
American Express Reviews & Complaints
4/3/2017 amex was sent overpayment thousands more than we owed them 4/20/2017 they refuse to help return the funds, have removed it from the card account (credit) and refusing to return us these funds. I have called 25 times — different response each time, different person. They have no email. They claim they sent it back, then they say they sent an etf, then they say they mailed a check, then they say they dont have it anymore.
American Express Reviews & Complaints
5 letters to Amex, last ones to CEO’s: Steve.[protected]@aexp.com Judson.C.[protected]@aexp.com Auto pay is designed to generate late fees and finance charges. Sign up takes 45 days, any changes you need to cancel and re-apply and that takes another 1.5 billing cycles. Amex computer pay site AND autopay are not linked. So your bank account info such as default bank, will not be same as autopay, (if you have more than 1 bank account) Two separate companies, yet on same site! Amex is behind the software update time frame. Also notice when you sign up to auto-pay it defaults to the 20 day payment date? That is designed to generate last day to pay bill, so if there is a problem, too late for you to phone or do a computer payment. Zap with late and finance charges. I even tried to pay ahead and Amex wont take $$. For Email addresses go to Corp. site and look at media contact to get email format and then to corp management site to get names!! Any changes to auto-pay takes 1.5 billing cycles! Poor. I have made changes to Auto-pay, and thinking that industry standard is 3-4 business days for payment changes, I get late fees and finance charges, because American Express is not consumer friendly. Your online site NEEDS updating, code script re-written, Auto-pay and online computer pay sites linked to share information. Or BOLD CAPS DISCLAIMER informing consumers any changes will take affect after 45 days! Your own customer service reps agree site is poor, and designed to generate fees for Amex. I’ve sent the normal letters to “Email Us” as viewed in the attachment, noting my frustration on Amex lack of updating software. I even try to prepay my outstanding balance, by $2000 to have a credit balance and can’t! I have to wait for a billing cycle? A customer wants to give you money and Amex won’t take it?
American Express Reviews & Complaints
A charge for Peru Rail appeared on my bill while I was traveling in India. I did not notice the charge until after returning home, after the 60-day period to appeal charges had passed. I explained to American Express that my delayed response was due to travels in India, so they agreed to investigate the charge. They dropped the investigation twice without showing any evidence or result of inquiry, stating simply that I was responsible for the charge since I did not appeal it within 60 days. I know the charge is not mine, and American Express knows I was in India when the charge was made in Peru, but they deny any responsibility to investigate or show evidence the charge is legitimate.
American Express Reviews & Complaints
Abandoned in a parking garage by amex platinum card Upon my return from almost a week on the road for work at almost 11:00 p.M. I head to the parking garage of the airport to get in my car and leave. I throw my bag with my car fob in the back of my car, close the gate and see my car lock and the alarm activated. So this really sucks. I quickly reassure myself i have my platinum amex, with customer service they brag is the best. I’ve never needed to be bailed out of a major bind by them so the expectations are high. In short, they were utterly unsympathetic and uncaring. I felt like i was dealing with the irs or dmv. Basically, the first two employees abandoned me in an airport parking garage late at night. That was after waiting on hold before i got these jerks. With the first, i explained my predicament and was brusquely told he was putting me on hold. No explanation, nothing. After waiting on hold for what seemed like forever, i finally hung up and called again, only to have same experience with the next amex beauracrat. At that point i was livid and let the next two know it. They both hung up on me. With the fifth one, i had to work very hard to get him to handle the situation. It took 1.5 hours before someone came out and let me into the car. I’m seriously mulling cancelling my card. This was abominable cs. It’s not worth the $400 yearly fee. Seriously, that money is a premium you are supposedly paying for premium cs. At this point, i see it as a ripoff and a joke. This was a bad situation that amex platinum cs made so much worse. Sooo disappointing.
American Express Reviews & Complaints
About a year ago I signed up for the automatic payment with American Express, in Oct 08 I received a letter saying that my payment was late and I was getting charged a late fee. I called American Express and explained to them how I could not be late because I was actually in their automatic payment program. In other words, they have access to my bank account to take out my payment without me worrying right? Wrong. They stated it was a computer problem and they would fix everything. Well low and behold my interest went up the next month, which I called and complained. They lowered back where it was before. However, the next month I paid 10K off of my 17k bill and they immediately lowered my credit limit. The letter stated due to late payments and too much credit on other amex account which was a zero balance. ?? I called again and they said the computer automatically generated the lowering of the credit limit. OK but what about my credit score now? I was in the upper 700’s but now that I started paying off my credit cards other credit companies have started to lower their limits as well. All this means is even though I’m paying off my credit cards and trying to be a good consumer I’m getting it in the ### in the end because my credit report is only going to show me being maxed out on my credit cards as long as they keep lowering the limits as soon as I pay something down. Does this sound ridiculous and illegal to anyone else?e
American Express Reviews & Complaints
After a series of phone calls, my husband called the 1-800 number and was assured his account is in order. Since that time we have gotten two more calls. Today, I lost it and called in. The operator can’t tell me the problem. When she mentioned our daughter’s name, I assured her she did not have a card and was not on her dad’s (Jim Ellington). We argued when she could not believe two men named James Ellington could both have daughters named Deborah. Go to PEOPLE SEARCH.com James (Jim) Calvin Ellington, Raymond, MS there it lists our family. Leslie, Deborah, Angela Then look at James R. Ellington, Madison/Ridgeland, MS there it lists his family…Bethany, Deborah, Ford, etc. When this problem is solved, please advise me. I feel harassed and unbelieved, when I was only trying to help AE solve this error. I want to hear from management. Leslie H. Ellington [protected]
American Express Reviews & Complaints
After being a loyal customer with American Express ( Since 1988) and millions of dollars in business with excellent history they decide to cut my credit limits without ever calling or notifying to their intent. They claim delinquent reports on my credit files but nothing has changed and when I reviewed my report nothing shows up After several calls and no straight answers I have cancelled their card after a (good 20 year + relationship. All outstanding balances on this profitable card (for them) has unfortunately also been paid in full. Amex does not deserve my business or any business. Do not do business and as a business owner do not accept American Express… as they clearly are not loyal to their good customers. If they continue to drive away their good customers they will suffer in the future. Loyalty is earned and works both ways.
American Express Reviews & Complaints
After just three weeks of being APPROVED and using my new American Express card, the card was promptly closed on me before the first bill was even due! The reasons they gave for closing the card were inaccurate and after sending in paperwork (my credit score and credit report from Experian, the place in which they say they got all this information) that proved the reasons were wrong, they sent me a letter stating my card would not be reinstated. Why? They used the same reasons I just proved were wrong! My favorite reason is I was past due in the last 12 months with them. Funny. I’ve never had an American Express card before. They’ve acknowledged I’ve never been late with them, EVER, and that that reason was a mistake but it didn’t stop them from using it as a reason yet again for not reinstating my card. I will fight this until the card is reinstated as I don’t want this to effect my credit score since it was based off of false information. Once it is reinstated I will promplty close the card. I want nothing to do with American Express, ever. If you don’t have one of their cards, thank your lucky stars. Terrible customer service, terrible practices. And one other thing. They might have gotten rid of me because I shopped at Walmart for Christmas presents when the card was opened. I hardly ever shop there but found the best prices for toys this year. (I always pay in full. on time, and am never late) Apparently they don’t like it if you shop at Walmart and think Walmart shoppers are credit risk type people. Check out Clark Howards website for more information. Stay away from American Express!
American Express Reviews & Complaints
After making a payment 1 day late, I called to see if I could be forgiven for my 1 day (since I have a spotless history). They were very corteous and said YES. You have been forgiven, you will see a credit on your statement for the reversal of the late fee. But they failed to mention that they were not extending my grace period that extra day, so from that moment on I was accumulating interest on my card (even though I had paid off the prior month’s balance). I didn’t even think about because I had turned on AutoPay for the full balance. When I looked at my statement 2 months later, and realized they had charged be 127$ in interest on a rolling balance (that was paid off every month), I called and asked for my money back. They refused, I canceled. I have filed a complaint with the Better Business Bureau, but AMEX’s response did not even address the grace period. They simply are “educating me” on how credit cards work and that I really did owe them 127$… Needless to say, I will NEVER use an amex again, and I will continue to explain my story everywhere I can until I actually get a response from American Express that addresses their failure in customer service here.
American Express Reviews & Complaints
After years of not missing a credit card payment deadline, I missed one on my new American Express Corporate card. I was signed up for electronic vs. paper notification. I attempted repeatedly to pay online, 01/12, 01/14, 01/18. 01/19, 01/20. The American Express site was down, and I could not review my bill. The amount due in the notification email was different than the amount due on the telephonic “pay your bill”, so I wanted to understand the difference before making payment. When I finally got a hold of a person on the 20th and had access to the website, I was able to get my questions answered, understand the bill, and make a full payment. However, I was forced to pay a penalty, and began incurring daily finance charges. I tried to make a full balance payment to eliminate the daily finance charges on 01/31 and 01/05 but the site was down. Once again, I finally got a hold of a person on 01/06, and although the site was down, I was able to make a payment based on our discussion that cleared all the balance, interest, and penalties. American Express wants to save money by using paperless billing. They therefore incur an obligation to keep the site up the vast majority of the time. The site’s repeated outage is more than an inconvenience; I have the right to know what I am paying for and ensure the accuracy of the bill before making payment. However, the company threw the liability of timely payment back on me stating that I could have called an operator; I did not need access to my account to make a payment. Note that the other financial institutions I do business with, ING and USAA Bank, had no know outages during the same period. Over the past year I have worked with them in a paperless billing relationship, there have not been any unscheduled site outages. AMEX is responsible for maintaining access to their site. This is not a profit opportunity; their downtime is their liability, not the consumers. They should be compensating the business that patronize them for repeated site outages. Therefore I am dropping AMEX Corporate as too unreliable of service to maintain a banking relationship with. Began incurring penalties, $59 fine. AMEX reversed the late payment fee, but was not concerned about the site access issues I raised. They did not deny the site was down, but stated that it was “not their problem”.
American Express Reviews & Complaints
After years of not missing a credit card payment deadline, I missed one on my new American Express Corporate card. I was signed up for electronic vs. paper notification. I attempted repeatedly to pay online, 01/12, 01/14, 01/18. 01/19, 01/20. The American Express site was down, and I could not review my bill. The amount due in the notification email was different than the amount due on the telephonic “pay your bill”, so I wanted to understand the difference before making payment. When I finally got a hold of a person on the 20th and had access to the website, I was able to get my questions answered, understand the bill, and make a full payment. However, I was forced to pay a penalty, and began incurring daily finance charges. I tried to make a full balance payment to eliminate the daily finance charges on 01/31 and 01/05 but the site was down. Once again, I finally got a hold of a person on 01/06, and although the site was down, I was able to make a payment based on our discussion that cleared all the balance, interest, and penalties. American Express wants to save money by using paperless billing. They therefore incur an obligation to keep the site up the vast majority of the time. The site’s repeated outage is more than an inconvenience; I have the right to know what I am paying for and ensure the accuracy of the bill before making payment. However, the company threw the liability of timely payment back on me stating that I could have called an operator; I did not need access to my account to make a payment. Note that the other financial institutions I do business with, ING and USAA Bank, had no know outages during the same period. Over the past year I have worked with them in a paperless billing relationship, there have not been any unscheduled site outages. AMEX is responsible for maintaining access to their site. This is not a profit opportunity; their downtime is their liability, not the consumers. They should be compensating the business that patronize them for repeated site outages. Therefore I am dropping AMEX Corporate as too unreliable of service to maintain a banking relationship with. Began incurring penalties, $59 fine. AMEX reversed the late payment fee, but was not concerned about the site access issues I raised. They did not deny the site was down, but stated that it was “not their problem”.
American Express Reviews & Complaints
American Express Bahrain technologies department is very rascist when it comes to treating their employees. That departmnt is more or less managed by a bunch of British guys who love to assert complete UK monopoly. Any meaningful promotions and pay hikes are hard to come by unless one is a British expat. Any attempts at fighting this inequality will result in termination of employment. I would strongly recommend folks from developing world to reconsider any employment offers (in technologies department) from American Express Bahrain.
American Express Reviews & Complaints
American Express blocked my corporate credit card account without notifying me. I have consistently paid my balance in full each month, and have never missed a single payment. When i had got a last call from american express the female said your bill is being outstanding. I replied her that if you might have send the bill across then it is being paid. i am not going to seat and see that the bills are being paid or not as being the director of the company. A very poor service. That female didnt like my tone that is the reason she blocked my card this is the respect and attitude they show to their customers. And block card because of their personal likings or dislikings. My main concern is that this event will negatively affect my credit rating. As far as the account goes, I am happy to be rid of it and will vigorously campaign against American Express for their unfair business practices. AMEX cardholders should BEWARE! It is sick company.
American Express Reviews & Complaints
American Express boasts fraud protection. Have a bad charge, they’ll take care of it right?? Nope. I entered into a 100% money back guarantee, no questions asked service earlier this year. When I requested my refund the company refused. I tried 5 times to no avail. I then disputed the charge and provided AMEX with extensive documentation in emails and web site proving my claims. I was denied, twice. When I spoke with the dispute center the lady, very rudely, informed me all AMEX3e501 can do is request the vendor credit my account. She informed me they never could force the money back to my account (which is a lie). She told me to contact the company and request my refund. I should have used my Visa card. They certainly would have backed me up. Amex, that’s twice in 10 years you’ve screwed me. Fool me once shame on you, fool me twice shame on me. Never again.
American Express Reviews & Complaints
american express business card that I had was a great card. I wish that I still had it. However, I would submit my payment on time. Then the company would not post my payment and charge me a late fee that I always had to fight to get removed. My last fight with american express was because they said I did not send in a payment. I sent proof that I did. Then the next month, I recieved a call stating that I owed tripled the amount of what they said I previously owed, i.e. $700. I explained that I had sent in proof that I did not owe them the $700. It did no good. Each month they would triple the amount until it reached $2400. I continued to use the card and send in my payments, which I always over paid. However, they still continue to stress that I owed more and more. So, they would not listen to me. I asked them to send me all my bills so I can see if they were posting my payments but they never did. Since then, they sent the bill to a collection agency. I demanded my rights for the bill to be sent back to american express and denied that I owed them the amount. You can do this under the revised credit reporting act. since then, I have not heard from them. I am sure that my crtedit is ruined. However, I will never use them again. I know that I paid them in full.
American Express Reviews & Complaints
American Express cancelled my credit account without notifying me. I have consistently paid my balance in full each month, and have never missed a single payment. When I tried to pay for dinner the other night, my card was declined. I was sure there was some mistake, so I paid with my Visa and planned to call AmEx the next day to see what the story was. After two days of getting the run-around on the phone, I finally spoke to someone who told me that in light of my recent credit profile, I was deemed to be high-risk and my credit account was cancelled. For the record, my credit score is waaay above average and I have no deliquencies on my report. The rude customer service rep told me that a letter was mailed out to me seven days after my account was cancelled. I never received this letter, but that matters not. I am sympathetic to lending agencies given the current economic situation, but the way American Express treats it’s customers is infuriating. My suspicion is that because I pay my balance off in full every month, they are not making enough off my account in the way of interest. My main concern is that this event will negatively affect my credit rating. As far as the account goes, I am happy to be rid of it and will vigorously campaign against American Express for their unfair business practices.
American Express Reviews & Complaints
American Express contacted me for a fraud alert. After an hour on the phone they said they needed to replace my card. After three transfers internally no one at Amex would live up to their promise of sending me a card the next day. Best they could do was two days even though it was a simple city and request and their people admitted it was doable. Despite traveling for business and being a high volume user, they could have cared less. The business will go to Visa now.
American Express Reviews & Complaints
American Express Delta Companion Certificates promise when you buy one ticket the second ticket is free. I have been trying to book a flight departing from California. I am hoping anyone that has been able to book a departing flight from California with a Delta Companion Certificate will post or email me, [protected]@gmail.com, the flight details. Thanks.
American Express Reviews & Complaints
American Express had apparently fallen into tough times and is trying to remedy their situation any way possible. Here is an example that happened to me just last month. If you do not have a balance or make a purchase in any given month AME X does not send a statement or email about your bill. I have not received a bill in 6 months, I never use my personal Blue AMEX card. Today I tried to use my AMEX business card which is registered to my company but has my name on it. It was declined after many attempts to use it. I called AMEX as a business owner. It turns out that my wife paid a doctor’s bill 5 months ago with our PERSONAL account. I never received a bill or email. They shut off my business account, which is completely unrelated since it “has more activity” than the personal account that was at fault. Again, these two accounts are not attached in any way other than that my SSN shows up on both files. I paid the bill to reactivate my card and was told about all the fees and interest rate changes I was going to incur. I hung up to further investigate what had happened. I searched all of my files, I am very studious record keeper; I checked my emails since I use Gmail and have never deleted a message in the 6 years I have used it. There were no bills or emails from American Express relating to cancellation, late payment or billing statements for my personal account. I called back and told the person on the phone that I have not received a bill in 6 months. The service person on the phone answered back that “his records show that I have not received a bill or email for that account in 7 billing cycles” I asked if he could see that information on his screen and he told me that all service personnel can. He then informed me that he would fix all the problems that I incurred. Turns out that this is normal modis operandi for AMEX. The service person policy is that they will not tell you that it is their fault unless you point it out. They were going to make me suffer for a problem that was obviously their fault. The second half is that they closed a completely unrelated account. I am checking with a lawyer if this was an illegal action.
American Express Reviews & Complaints
American Express harrassed me when I became disabled and was not able to make my monthly payment. The caused my cell phone to ring non stop. They violated the Fair Debt Collection Practices Act or FDCPA. As a result of the continued harrasment I did some research and found a consumer protection lawyer who works on a contigency fee. I have sucessfully collect $500.00 from each and every creditor who has harrassed me to death. The attorney make between $2500.00 and $4000.00 per complaint. It cost me nothing and has stopped my phone from ringing. It is now my mission to make everyone I can aware of this little know legal remedy and hopfully bring the banks to thier knees. I am working on a Youtube video and will be flooding Twitter. Please pass this on to everyone. We as consumers could litterally put American Express and these other taxpayer, bailed out banks out of business for good. My goal is 1 million informed consumers who will cost American Express and other greedy bankers 4.5 billion dollars each.
American Express Reviews & Complaints
american express has always been a great credit card company in my books but i bought a mattress from sleepys and wasnt happy with it because it was damaged so i called american express to dispute the charge cause they have always been really reliable in the past and this time they have really failed i will stop using them and my company, family and friends will NOT use american express or sleepys anymore!!! And the company that is supposed to insure me for my mattress gaurdian products also sucks!!! Now not only cant i sleep on my helll exspensive mattress that i couldve used for a down payment for a house, and pay for it now i have to go buy another one you do not seek to satisfy your customers and thats why you will never be a good buisness!!!
American Express Reviews & Complaints
American Express has become a sub-standard card. During the holiday season numerous places of business denied the card complaining that they are charging retail vendors too much. It was also turned down by several restaurants, one of which I was lucky enough to have just enough cashto pay the check and had to apologize to the waitress for stiffing her. I also booked a flight the beginning of Dec. to the Dominican Republic using my membership rewards points. The Am Ex operator directed me to go online and use 67, 239 points…the equivilent of what she said was a $672.39 ticket. Now, I found out that I could have transfered 25, 000 miles to Jet Blue and booked it through them. So basically, Am Ex screwed me out of 42, 239 points!! I called to complain and when I couldn’t get anyone on the phone from Am Ex that spoke clear english, I finally asked, “Where are you located?”
American Express Reviews & Complaints
American Express is committing fraud in Canada. I am a perfect customer for all my credit cards. That means 10 years, no late payment and always over minimum. Amex Canada has changed the agreement we made in 2004 and reduced my available credit by 10 percent. They say it is because criteria have changed. Their investigators cannot find my income tax information so they can”t prove the income I make regardless of the fact that I am never late on a payment. People need to know what this is, it is extortion and treason. There are taking working capital from perfect customers off the street and burning it like all the bank have done, only now I have proof. They attempted to employ me without pay to do the job that their incompetent investigators could not come up with. There is a reasons why Amex has never been allowed by me to have my bank information or my income information. Trust and security. I will not allow Amex to hold government data in duplicate in their computers. Why do I not trust a company to hold government or banking information? Because it makes fraud possible. Without co-mingled data in company databases, at that level of privacy, fraud is made possible by not only Amex but the credit reporting companies as well. The credit rating reporting agencies have had millions of file stolen and are circulating now. Again how do I know? Because I am the freaken rich genius that invented the security systems for banks and I am the hack that gives the power to governments that rise an fall. I can write myself any income I like. And I do that offshore in safer banks where all bank executive and higher government elected and employed do. We only pay taxes on what is brought in the country and spent here. After all it wasn”t earned here nor did anything from this country make my income possible, because I didn”t learn here either, I am the inventer remember, other learn from me. Amex has proven to me that the economic is a scam on everyone. Right now if a bank makes you do something like purchase one product to gain access to another, that is extortion. In my case they attempt to hire me to investigate myself. They want me to stop work at 500 an hour, get my accounts and stop their work for this, then contact the lawyers to see what I am allow to expose. The fact is I am too important to Canada and America and I cannot let them have TAX info on me in their computers EVER. So I will have to go to war and destroy millions of dollars of AMEX capital to get even. In addition they can see I save money by making prepaid payments and the reduced the limit in an attempt to make me go over the limit so that I would default and go over limit thus causing an automatic increase in interest, all from a PERFECT customers. AS I pay the minimum I will destroy the company, by many means but mostly by automating a software robot of destruction that will get the message out to millions of people to be cautious with AMEX and expose their attempt to harm these two nations by stealing earned credit off the streets of our countries. In the next few days the leaders of the investment world who worship genius (not that the working middle class don”t appreciate extreme power wisdom and knowledge also) will remove millions and millions from AXP stock. Maybe they want AXP to fall more than it has? Maybe they think they will buy it back then? My family owns the oldest banks in Europe and you DO NOT mess with me. I am so mad now, watch out that the crops don”t fail, again like last time I was this mad. 🙁
American Express Reviews & Complaints
American Express is the worst credit card company. They charged my credit card without my authorization. I have spent thousands of dollars in attorney fees and is telling me I’m responsible for paying for it. Stay away from American Express. If they come near your wallet, throw your wallet away. My experience with Amex is terrible. They keep sending the same questions to my attorney and is just the worst company to deal with. If you have an Amex account, discontinue using them.
American Express Reviews & Complaints
American Express knew exactly what they were doing when they raised and changed the interest rates and terms on many accounts in August 4th 2009 mailing. As I have been told by Amex customer service. “These changes went into effect before the Law changed on August 20th 2009”. This law gives the consumer the right of a 45 day cancellation option. I would like to put forth this scenario for your speculation: They, being American Express, had advanced notice of the changes that were coming on the 20th. They moved on the changing card members accounts to insure they would entrap the greatest number of account holders they could before the law took effect. All perfectly legal. I guess it was a good move on their part it improved the bottom line in the short run. I for one will never do business with them again and I will spread the word of their business tactics until my dieing breath.
American Express Reviews & Complaints
American Express promotes All Purpose Cheques – “An Offer with a Special Low 1.99% Interest Rate for up to 6 Months”. Don’t be fooled by this illusion. It charges you much more than you can image. For example, if you write such a check of $1, 000 and plan to return it after the so called 6-sweet-months, your cost for this $1, 000 will be: $19.9+$10+$30*6 = $209.9, an annual interest rate as high as over 40%! Now you could see what does their 1.99% mean!
American Express Reviews & Complaints
American Express recently came out with a new prepaid debit card called Blue Bird debit card. It has no monthly fees and no purchase fees. Basically the only fee it has a $1.00 reload fee with their reload cards. The problem is they came out with this card and it was sold through Walmart. Then after a short time the cards were pulled from Walmart but the problem is they offered no other outlet for their reload cards. After contacting American express they had no answer except that I could reload it through my checking account. If I had a checking account I would not need a prepaid debit card.
American Express Reviews & Complaints
American Express recently changed the agreement to my credit card. I felt that this was unjust as I had a satisfactory credit line with them so I cancelled the account. When I cancelled the account, I told the agent that I wanted my annual fee refunded – $95.00. I was told that it would be credited to my account. The next month I did not receive my annual fee so I called again and was told by another customer service agent that my fee would show up on the next month. This month the fee is not refunded, so I called again and was told that I needed to have done this within the first 60 days. After 60 days, they are going to stick their customers regardless. They are the ones who changed the terms to my account. This seems with the outrageous membership fee and what they charge for interest they should be set for life.
American Express Reviews & Complaints
American Express reduced my credit limit in half. I always pay on time and have always made lump sum payments to reduce the balance. They told me my credit report indicated my outstanding balances were significant and basically I couldn’t pay it anymore. My credit score is excellent and they said if I wanted it to go back to where it was, I’d have to give them $1, 000 or provide all my financials as if I’m applying for credit again. This is ridiculous, I’m an excellent customer. This is fraud and robbery!! I’m so pissed but as what my financial adviser said, I won’t close the account but I’m paying it off and will never use them again. They definitely will not get another penny from me!
American Express Reviews & Complaints
American Express sent me an invitation offered credit cards application with deal that if I spend $500.00 before between December 1, 2008 to February 26, 2009 I can earn bonus points and be eligible for 2 domestic flight. I had bad experience with American Express once long time ago, but I though I give it a chance. I get approved for Rewards Plus Gold Card and earned 51, 007 points from spending according to agreement. On January 29, 2009, I received letter from American Express informed that my account has been canceled due to ” I did not provide the financial document and/or income tax return information requested” and the letter also thread me with under these circumstances may result in negative reporting of this account to the consumer reporting agencies. When I applied for credit card all my personal information had been given included my work address and my home address. American Express keep sent the bills to my company head-quarter and were forward to my home address. Finally the last billing statement and the letter of cancellation come to my home address. My complaints is American Express offered with the false pretense for consumer to go and change on the credit card and then decided to cancelled the credit card and void the reward points. I was not late or over-due on the bill. I am suggesting that if anyone wants to have an American Express you might think before you do, don’t waist you times and effort and get your blood pressure up for it.
American Express Reviews & Complaints
American Express uses the trailing interest method for the interest charged on a credit card. Trailing interest is the amount of interest that accrues between when a credit card bill is sent, and when payment is received. Also called “residual interest, ” It applies only when you carry a balance on your credit card. Consumer advocates call it an unfair practice because unless you call your issuer and ask exactly how much it will cost to pay your bill in full on the date you expect your payment to arrive, you’ll still owe interest on your next bill, regardless of whether you make any more purchases with your card. Most other credit card issuers will not charge you any interest if the full amount you owe is paid by the due date.
American Express Reviews & Complaints
Amex card holder since 1974. Always paid off the entire balance every month. Used it three times sunday night, nov 9, 2008, for about $200 total. Less than 24 hours later, a $50+ was denied at a grocery store because I had never shopped there before! Don’t ever recall being declined before. First, that’s bull. It had been two years since I shopped in one of those stores, but I had shopped with them before. Second, try and get a believable answer by calling one of their “service” numbers. You end up talking to someone in india who obviously has no idea what standing in a grocery line is about and told me I should have called them on the spot to clear up the matter! Next time, i’m leaving the groceries and walking out. Third, even if it was a fraudulent charge, it was just above $50. Technically, i’m responsible for teh first $50 of fraudulent activity and they cover the rest. So why decline a charge that’s so small? Seems more like harassment than protection to me!
American Express Reviews & Complaints
Amex denied an airline booking as potentially fraudulent which caused my entire family to miss the flight and get stuck overnight. Amex called me literally one minute after booking the flight since the charge to check if it was valid. I told them yes but there was no way for them to approve it, only that I could re-book. Well, how is that going to work if they will just deny it again? In the 30 minutes I tried to work things out the seats were taken and we were stuck.
American Express Reviews & Complaints
Amex is doing a scam on the public by advertising in the media and on its online site that there is no pre-set limit on their charge card which you pay in full each month. Maybe in the past that was true but when you are embarrased after a DECLINE at the merchant you find that they are perpetrating false advertising on the public and they don’t have the decency of any warning of the limit till it is too late. Shame on you AMEX the credit card companies and banks want the help of the taxpayers but they act like loanshark mobsters with their customers who have excellent payment records
American Express Reviews & Complaints
Amex is offering a Reserve Delta Amex card. It has a very high annual fee, but substantial benefits – supposedly. One benefit is you get 10, 000 MQM miles and 10, 000 bonus miles (which is a bit of a scam in itself, because both of them add up to just 10, 000 miles as if you flew them) upon making your first charge on the card. So I called and said I already have a Delta Platinum card, so I just want to upgrade. The guy said OK, but you only get 5, 000 miles for upgrading. I said OK, but when I did my figuring, I was assuming 10, 000 miles, so that changes things. Let me refigure, I said, and we said goodbye. I called later the same day and another customer service guy told me that since I already called and didn’t take their offer on my first call, the offer was no longer valid. So I could sign up, but now instead of 5, 000 miles I would get zero. Are they nuts? And I’ve been a loyal customer for years! I don’t understand that kind of horrible, illogical customer service.
American Express Reviews & Complaints
Amex was my first credit card I ever qualified for and had it for a number of years — close to 10. After not using it for a couple of years, I decided to cancel it. My cancellation coincided with a bill stating my 45 dollar membership was coming due. About 3 days before the bill was due I call customer service to cancel it. They informed me that they were unable to do that because the computers were down. No biggy to me — I had a few days until the bill was due. On the day the bill was due — again, just the $45 membership fee. I called again. Once again I was told that the computers were down — could I call back? I said that my bill was due today and I needed it canceled. They said no problem when the computers are up we can credit your account and get it canceled. I was reassured by the rep. About three days later I called again to cancel. For the 3rd time I was told that the computers are down and they could not help me. I was starting to get a little nervous now as the bill was past due so I asked to speak with a supervisor. I was transferred. I told him that my bill was past due and needed to get this dealt with. The rep said no problem for some reason his computer was not down and he would credit my account and cancel my card. He also said to ignore my next bill as the changes may not be in effect by the billing cycle. I was feeling a little more relieved. My next bill arrived it said I still owed the $45 plus a $29 late fee. Did not think much of it as the rep said this may happen. Well a month after that I received another bill saying that my account was 2 months passed due and another $29 late fee was assessed. I got right back on the phone and explained the situation. The rep says nothing has been noted on my account but she will cancel my account but can not credit my account. I then ask to speak with a supervisor. This was the 6th person and the 2nd supervisor I have spoken to. I explain to her, Miss Perry, a supervisor, what has happened. She says she is personally canceling my account and removing the charges and that I will receive a letter in the next 10 days stating what we discussed. I hung up half way believing that things were taken care of. The next day I called and asked the status of my account. The rep said the account still held a balance 83 dollars and that my account was closed due to non payment. I ask to talk with a supervisor again and was directed to a Miss Berry. I once again explained my problem and she informed me that she would take care of canceling my account and crediting the charges. I asked that a letter be sent out right away to confirm this. Miss berry said that they don’t do that. I need to wait for my next bill. Not trusting her I asked to talk with her supervisor who is Miss Vestal, the 9th person and the 4th supervisor. Now Miss Vestal said the same as everyone else except the account was now reported as closed by me and that she would credit the account and personally send me a letter of confirmation within 2 working days. That is where it stands now. She said it takes 48 hours to update everything and get my letter out. She also says that this should not be put on my credit report. I still am not very confident that this matter is over and I have started taking names and I have saved all the bills in question. I do really believe that the excuses I received about computers being down was a lie to keep my account open and if there is anyone else out there who got the same excuses I would love to hear from you. I believe this is an attempt at shady business dealing. I know other companies who try this too — like AOL.
American Express Reviews & Complaints
As a Platinum American Express member I used the AMEX travel website to book a trip for me and my friend to Dubai on June 17th for $1628.12 each round trip. When I booked the trip, I realized that the 2nd leg of our return flight was incorrect and I called within an hour of booking to have it changed to the correct flight. After holding for over 1.5 hours I spoke with the customer service team who said that since it was in the 48 hour window, that they would courtesy cancel the flight as this was a package deal and that I could rebook the flights. They told me that it would take 10 days to see the refund on my account. After I didn’t see the credit applied to my account I called in July 7th to see what was going on with the refund. They then told me that the initial team that processed the request processed it wrong and that they would have to review the call to see what happened as I should have had the funds back on my card by now. I receive a case number for this issue. They said that it would that the flight had been cancelled and that I could check with Delta to see that it had been cancelled. I asked when was I going to receive the refund so that I could rebook the flight and the said give them 48-72 hours to get this resolved as it had to go to a manager and that someone would reach out to me. Within this time frame I didn’t receive a call back nor the funds. I called back in on 7/14 and asked for an update and everyone said that it still hadn’t been processed. At this point, we are 1 month in to trying to get my refund. My trip is scheduled for 8/9 and my flight hadn’t been booked. The manager said that he would escalate this again and that I should receive my refund for my flights within 2 days as they reviewed the call and that the mistake was on their end. Those 2 days pass and there isn’t any refund. I call back into AMEX to get an update and this issue is escalated for the 3rd time as no one has followed up. He told me to book the flight with Delta directly, which I did, and provide the difference in fair cost so that he could escalate the issue to the highest level with American Express as he nor the the next few superiors above him could approve such a large difference in fair. The flights cost an addition $2900+ to book at this date and he would see if they would reimburse me for this difference due to their error. He said it usually take 2 weeks for them to review such request, but someone would reach out to me once that occurred. At this point I still hadn’t received my original refund and now I am out of my pocket $8856.71 for an error that they made on their end. Two weeks pass and still no answer. On 7/19 I receive a refund in the amount of $151.40 from AMEX call back in 8/1 to get an update on what is going on as this is now a month in a half since my initial request and I have received only $151.40 of a refund. I call and speak to a very pleasant associate who tries everything that she can. I ask to speak with a manager and she says no one is in. She asks me to call back in an 15 minutes, which I do and they tell me I need to speak with Mark or Matt who was processing the refund, but he isn’t in until the evening. I ask to speak with a manager that can assist as this is now very frustrating and ask for someone to call me back that day. I speak with Haley in the CPZ (Associate #73403). She informs me that they are going to refund me roughly $2200 for this inconvenience. I ask her about the difference in fair that I had to pay due to their error and she states that this cannot be approved as this was a courtesy waiver. I asked her why then would they ask me to provide the receipt if this wasn’t an option. She states that it isn’t in the notes about this additional credit, which is untrue, because everyone before her saw the documentation that stated the additional $2900 credit. I ask to speak to someone above her, whom she says there isn’t and that she is the only manager on the desk at this time. I stated that that just couldn’t be true and she adamant that there wasn’t anyone. She stated that she could escalate to next level but the $2200 wouldn’t be refunded now as this was another dispute. I explained to her that this has been going on and that this wasn’t anything new and she would not hear it. She told me that it would take an additional 72 hours for me to hear back from someone above her. My issue is had this been back on June 17th when I originally booked the trip, I would gladly understand not compensating for the difference, but the negligence during this entire process has now taken this a month and a half out, with no resolve and my original refund is still not processed has cost me significantly more than had I booked this outside of American Express Travel. I really don’t understand how my original refund was not processed and won’t be processed until someone reaches back out and tells me that they will need to escalate this issue yet again for the 5th or 6th time. I pay my bill each month with no issues and I am being treated very poorly from a company that is supposed to care for their members. I am requesting that AMEX process my original refund $2200 and compensate me for the $2900 overage that I paid in excess to purchase this ticket outright, which was offered as a solution from their team.
American Express Reviews & Complaints
As most folks American Express decided to one day just shut off our Platinum Card which was used for day to day business expenses and to accumulate points for Airline tickets and other things. We were on a flex pay plan that allowed us to carry a balance and pay less than the full balance, Mind you this is stil around $2500 a month to one card, They shut it down for no reason other than they screwed us out of 100k plus “points” And demanded we pay the balance immediatley, We refused for one becuase we could not afford to pay the balance in full. We still get calls from Natonwide Credit and they want checking information and payments of $1000 set up via automatic payments Iwas advised not to do this, Pay AMEX directly or ask for a settlement? Anyone out there go thrugh this>?
American Express Reviews & Complaints
Beware of paying amex bill early. Three times in this last year I paid my amrican express bill early. What you need to know and be aware of is that if you pay your bill after the previous due date, but before the closing date, amex will apply that payment to the previous billing cycle. Example: if your due date is the 21st and the closing date is the 1st and you pay your bill during that period the payment is considered to have been made prior to the 21st regardless of when it was received. Don”t beleive me? Try it! I did it 3 times in last year and each time I did it I was credited with 2 payments in one month and none in the next, assessed a late fee, and subject to an apr increase. My company prefers we all have an amex card and so I brought this to the attention of some of my colleages and told them to watch out. Of the 4 pesons I informed, one looked back and found that the same thing had happened to him – twice! If you call them on it they”ll back out the late fee but if they bump the rate you won”t know until the next bill and then you really have to work hard to get the rate back because the calcualtors are working daily on your balance (And you never really figure out if they got it right or not). How”s I get there?: i”ve tried for years to get amex to change my due dates to on or after the first of the month (Because I get paid on the 1st) and I wanted to pay all my bills at the same time. They refused for years until this last march when a representative said to me “no problem” and supposedly change the date to the 1st. What really happened? They skipped my next bill – just never created one – then hit me hard with a triple whammy: apr increase, late fee, larger interest accrued (Becasue the number of days in the billing cycle essentially doubled) and – ready for this? – moved the due date from the 27th to the 21st!! So after 15 years with amex I had enough and cancelled my card. I”ll have the balance paid of in a few months and be putting they in my rearview mirror.
American Express Reviews & Complaints
Call me an idiot for letting you do this to me a 2nd time. It appears if a customer starts making minimum payments or is nearing their limit you jack up the interest rates. For no good reason, you decided to increase the interest on my acct, and at a time when interest rates are going down all over the place. I never been late on a payment, and my credit rating is excellent! The supervisor in customer service refused to refer me to her manager, or even give me her manager’s name. You obviously do not want to discuss your policies with your customers. Jacking up interest rates is an unfair practice. Why in the world would you feel 15.25% interest rate is justified at a time when mortgage rates are under 5%? You are gouging your customers… and furthermore you know it!
American Express Reviews & Complaints
Called to dispute charges by Value Plus, a credit card scam offering a discounting service but never rendered any service or product. Value Plus is mentioned a number of times in the complaint Board and the BBB. My other credit card by CITI, would never had stood for this type scam and offered immediate solution. FIA representative Jason did call the company with me on the line and listened to their lie of offering a refund (they sent a letter stating “not eligible for a refund”) but did not clear the matter under consumer protection like CITI.
American Express Reviews & Complaints
Complaints Board: The collection division of (American Express) keeps harassing me with phone calls for a Traffi Bryant. Not only am I not Traffi Bryant, but they are unable to delete my number from their computer software program, why? So far, they have called me 14 times, within a month”s time. This is unacceptable and illegal! Please persuade them to take care of this annoyance ASAP! I am past the point of tolerance, since I have called various supervisors, repeatedly! They continue to invade my privacy and torment me, and I see no reason for this, do you? Chris Neils is your contact person at : [protected] Sincerely, Michael Serkin
American Express Reviews & Complaints
Consumers be aware!.. Do leave home without the amex travelers cheques… In july 2008, I was robbed of $10, 000.00 in amex tc along with numerous other items (3 cell phones, camera, local currency etc) although traumatized I contacted my friend in usa who called amex immediately to cancel the cheques. Upon my return I started to send amex numerous documents to prove my identity and that the checks were purchased by me at my local bank here in the usa Here are some of the docs I sent 1) receipts of all tc”s 2) all pages of my passport 3) drivers license 4) bank statement! 5) legal document from govt of country where theft occured To show what I was doing there! 6) 2 business references 7) phone numbers to stolen cell phones 8) police report was requested.. I gave phone# to station where reported was made Etc etc.. In addition the numerous phone interviews left me feeling more traumatized than the actual violent event of the robbery To date (Mid nov 2008) my phone calls and emails requesting the status of this claim are ignored. I became suspicious as I believed this was an easy claim and started researching on the internet and discovered that many other persons have suffered the same faith.. Amex is denying claims for refund of lost/stolen travelers cheques and thus making large profits from this unethical behaviour.. I am still waiting for refund of all monies owed to me.. I am Hoping that a law firm will review the following websites to see that many persons are involved in this scam by amex 1) [redacted]s.com 2) consumeraffairs.com 3) amexsux.com 4) complaints.com 5) complaintsboard.com Please feel free to contact me via phone/email for additional information in order to get this issue in the court of law and Also national/international attention.. This must be exposed immediately before other unsuspecting consumers are taken advantage of and destroyed financially.
American Express Reviews & Complaints
Costco Amex card is a HUGE disappointment. I keep paying it off and they keep charging me finance expenses. I have had a credit card for 30 years and have never paid finance charges. I cancelled the card and still got finance charges. I will never get a card from Costco or Amex again – I am very unhappy- it is a bait and switch game – I will go back to my trusted credit union. The bill got missed placed and when I found it I was a couple days late when I paid it. The next 2 months I paid it on time and still got finance charges, they never stopped until I cancelled the card.