American Family Funding

Their unpleasant staff lacks efficiency and manners

Reviews: 1


Total views: 131

Published: 25 September 2019

Posted by: Anonymously

I contacted American Family Funding for a mortgage loan and felt this is the company I want to go with. In the process, I felt nervous and wandered off the many questions I would need to answer on paperwork.
There’s no assistance in filling in forms and I needed someone to guide me through this process of documentation.
Many aspects of the deal didn’t sound fine to me.
I felt stressful and unsatisfied with the lengthy paperwork issues.
Most of the details weren’t necessary but I filled it for a quicker delivery.
I didn’t feel at ease with the teamwork I had from the American Family Funding company.
Inexperienced staff and no good communication skills from the team didn’t make me feel less stressful at the office.
The loan officer gave it his best and to me, it wasn’t the best I received from this company. They didn’t call me or email me of the progress in my loan approval. I waited three weeks for their replies to me. This company has failed me and now I have no intentions of going back to this terrible experience from there.
Unfriendly staff at the front desk and unpleasant manners didn’t give me an opportunity for a mortgage loan. The loan lenders weren’t interested in my case. I couldn’t go on with this company and the low qualified staff. I changed my mind and searched for a professional and worthy company to assist me in a mortgage loan.
American Family Funding is a waste of time and money. My valuable time should have been spent with a worthy company and this company isn’t that one. I won’t recommend the company to other clients for having unqualified staff and the worst client service I had at the company.
This long process hasn’t been easy, and I didn’t find professionalism at the company. My experience wasn’t pleasant and happy at the company. I do believe other companies with excellent services and qualified staff do exist. I didn’t get what I paid for have lost on the refunds.
It is a shame for me to have gone there in the first place. There’s no family orientated atmosphere at the American Family Funding and isn’t an upgraded company. The facilities aren’t clean and aren’t suitable for clients in need of the best services.
I didn’t know of the mortgage loan process and I wasn’t informed of the process from American Family Funding. I had no one explain in detail to me of the company’s policies and of loan agreements.
A company such as this one doesn’t deserve a high recommendation to other clients. I wasn’t relaxed during the lengthy process of paperwork. The staff members aren’t knowledgeable of the loan agreements and there’s no care for the client’s service. They aren’t informative about the company’s experience of mortgage loans. I prefer to work with knowledgeable staff members and qualified people on hand. This company hasn’t given me any positive experience therefore, I don’t recommend to other clients to experience what I have at that time.

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