After beng a loyal customer to Am.Fam for nearly 20 years we (my wife and I) recieved a letter informing us our rate was increasing. Now mind you our history with this company in almost 20 years we have had 2 auto claims and 1 home claim. Another claim supposedly but I can”t figure out how they even considered it a claim. We called them and said we wanted to make sure we didn”t have hail damage to our roof being 9 houses on our street had to be relpaced. So they sent out an inspector and he of course said “NOPE” you don”t have damage. Then these idiots stated that because we had our roof inspected, it counted as a claim?!!! WTH! So then we get a letter about 2 years later. Stating that because our credit score was low (with this economy who”s isn”t?) they were going to raise our rate nealrly 24%. WOW lets kick a man while he”s down. So I called around and guess what. STATE FARM doesn”t base your rate on your credit. Nor should anyone. They act as if you have had some finacial hardship your going to commit a crime or you have already done it. I say if you have had this done to you… SPEAK with your wallet. Even if it cost a little bit more in the beginning put companies like American Family out of business. Just my 2 cents. sincerely LH in Indianapolis
This complaint and/or review was posted on HolySmoke.org on 15:38 pm, January 24, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/american-family-insurance-group/.
The reviews & complaints posted about American Family Insurance Group was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about American Family Insurance Group as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.