American Furniture Manufacturing

American Furniture Manufacturing Reviews & Complaints

Reviews: 1


Total views: 4143

Published: 03 March 2019

Posted by: defhero

1st one 8 years ago (full livingroom set), they had called and said our order was in and would be delivered the next day. So in the mean time, we got rid of all our furniture and prepared for the next day delivery. The next morning, AFW called and said they made a mistake with the order and would be 2 more weeks until they could fullfill the order. We went without furniture for 2 weeks, amongst family who came in 2 days after the original delivery was scheduled. 2nd one 2/12/2013, just happened today. Last week, the day before we ordered the bedroom set we wanted, I had called to make sure if we ordered that we would not have to wait weeks to receive the items we wanted. AFW said it is in stock and would be delivered as early as 48 hours of purchase, so we went in the next day to order and schedule delivery. Upon placing and paying for the order, they told us that the end pieces (that attach to the bed) and head board was on back order, but it did not hender the delivery and putting the main bed together and that we would have to wait for 1.5 weeks to get the rest. Delivery happened today and when they got here, they told us that they could not put the main frame together, until the rest of the pieces come. They could see that we had no bed to sleep in, since we got rid of old bedroom set the day before, so we could be ready for todays delivery. Outcome, we now have 4 huge boxes laying in the bedroom and plastic over the new mattress, telling us we can not remove the protective covering over the new mattress until the rest of the bed is delivered. Again, we are stuck and at AFW mercy of fullfilling their obligation. When I called AFW customer service they told us that they should not of delivered an incomplete order like this, that we can have them p/u the things we purchased and pick out a differant set or we can leave everything and wait the 1-1.5 weeks to receive the rest of the order. SO we are now SOL and inconvenienced yet again, sleeping on the floor until!?! The best they could say was sorry, just like the last time (8years ago) this happened! 8 years and you would think they would of changed this sort of thing. Now we unhappily wait again!

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