American Home Shield Corporation [AHS]

#[protected] – 415 Beauregard Avenue I am highly disappointed with the service from AHS. I have 2 contracts with the company for my primary and rental property. I have a pending service request for an AC repair at my rental property with no resolution to date. Service request sent the beginning of June 2019 with contractor visits – first company did not touch a thing and did not attempt to repair unit; second opinion provided on 6/20/19 and gave diagnostic for outdoor unit part required to fix it. No word from AHS on status and I have attempted several times to call local contractor and no return messages. Speaking to customer service representative now 7/5/19 and no explanation on when authorization will be approved. I need the pending authorization approved and repair completed next week. The tenant has 2 children and a parent living in the home and need AC. Asked to speak to supervisor and he says there isn’t a supervisor to speak to. Agent has disconnected the call. The customer service team is horrible and never resolve the issue; seems to just take notes and may call contracting company but does no follow up. Conversation is very scripted. I was also told my initial service fee of $100 would be refunded and I have not seen it returned to my account.