American Honda Motor Company Motorcycle

American Honda Motor Company Motorcycle

Reviews: 1

1 RATING
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Published: 09 March 2021

Posted by: Anonymous

RE: Product: 2017 HONDA RANCHER VIN: 1HFTE3404A4300893 Unfair Denial of Warranty Purchase date: 10/22/2018 On 7/16/2018 the transmission locked up, less than 9-months after purchased. I took it to Donelson Cycles in St. Ann, MO to be repaired since it was still under warranty. I was told by the service manager that their Honda Rep denied any warranty assistance. I then called Honda Customer Support and was told they would investigate further and get back with ne within a couple days. On 7/27/2018 I received a call from Honda Customer Support and was told Honda Warranty assistance was denied because I used an aftermarket oil filter. Being a loyal Honda consumer for many years, I was very disappointed and surprised at their decision to deny any repair assistance. I consulted with an attorney and he suggested I try and resolve this issue prior to retaining his service to move forward with legal action. This is a direct violation of the MagnusonMoss Warranty Act. I would be satisfied if Honda honored their warranty or at least offered reasonable assistance.

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