American Honda Motor Motorcycle Division

American Honda Motor Motorcycle Division

Reviews: 1


Total views: 4896

Published: 24 December 2020

Posted by: Anonymous

I bought a Honda Big Ruckus New on 8/21/05 from Town & Country Honda, in Chandler AZ. One of the reasons I choose this scooter over others was the fact that I live on, & around dirt roads. In looking over the Big Ruckus specifications at it lists “Rear Suspension Single-side swingarm with dual hydraulic shocks with seven-position spring-preload adjustability; 4.7-inch travel”. I never had any reason to question these specifications so I never even thought to check & make sure the parts listed where the parts stated. After riding it for a month, I went to adjust the shocks; because I was taking a rider on my bike & thought maybe a little stiffer would be a good idea. Imagine my surprise when I found only one non-adjustable shock! After finding that I had not got what I had paid for I told the dealer (I already had an appointment, in a week, for a unrelated problem with the bike so I waited till then). After being made aware of the problem, the dealer informed me that I would have to take it up with American Honda Motor Co., Inc. – Motorcycle Division. Having already been in contact with American Honda Motor Co., Inc. – Motorcycle Division at (866)784-1870, for a different scooter from another dealer for over a month, I said ok & left the bike to have the shocks fixed. Today I called up Honda at the number above. I was told by the customer service rep there, that ‘they (Honda) were not responsible for mistakes on their website (there is a disclaimer to this effect, on some other page of the website I was told, but if so I have been unable to find it), so I should have checked for myself rather the shocks where indeed dual-shocks’! I was told that nothing could be done to give me my dual shocks, & then thanked for ‘bringing the MISTAKE to their attention’. This is nothing short of outright fraud, In my opinion! I was promised dual adjustable shocks & received a single non-adjustable shock instead! Not only I, but every Big Ruckus owner in the USA has been Ripped-Off! Ralph Apache Junction, ArizonaU.S.A.

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