Like many of you, I fell for “Matt Moore”‘s friendly manner and quick response for a quote. I signed a “binding contract”on 05/23/14 for a cross-country move from GA to CA to occur on 07/26-07/27. I expected a call 2 weeks prior, as indicated in the contract. A week before I was to leave CA and meet the “Express Movers” at my storage unit, I still had had no contact from anyone at AMG or the movers. I talked with my bank. They advised me to wait until 07/28 and if the contracted services were not performed, they would open a fraud claim on my behalf. I called, emailed AMG and finally “Jack” contacted me for an updated inventory list. I sent one out right away, noting that no one can remember everything they put in storage. My move was to have taken place on a Saturday or Sunday. I flew across country on Friday, 07/25, and readied my items for transport. On 07/25, some woman called saying that the movers would arrive on Sunday but could not give me a time range. On 07/26, “Raj” called saying that the truck had “mechanical issues” and that they would “possibly be here on Monday”. I told them that was unacceptable. My contract said Sunday at the latest. Raj said he would call me back on Sunday. Based on my experience thus far, and in reading other reports and BBB complaint, I have little to no confidence that any reputable mover will actually show up. In south FL alone, (where AMG has been licensed only since late 2013) already 16 complaint have been submitted to the BBB. You’ll note the lengthy response someone at AMG submits to the complaint. If only such effort was expended to provide the service we have all paid for. Come Monday morning, as soon as AMG is in default, I will contact my bank, file a e-dispute with the Palm Beach County ( that is where the business is supposedly located) Consumer Affairs, and request FDLE to drive by the business location to see if it is an office with people or just a mailbox. If you check Florida’s search.sunbiz.org, you’ll find that the registered owner of AMG is “Paul Gousgounis”. On a side note, since signing the “contract” I have started getting magazines made out to names I do not recognize at my address. Has this happened with anyone else? As far as collecting damages go, if the Consumer Affairs folks are unable to help, there is always small claims court. In FL the max is $5000. If you (or I) go this route, ask for a jury trial when the paperwork is filed. How keen will Mr. Gousgounis be to get this dsimissed? This company is adept at defrauding its customers! Let’s do something about it! .
This complaint and/or review was posted on HolySmoke.org on 20:06 pm, December 14, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/american-moving-group-inc-review/.
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