Horrible customer service. Received the distiller fine. However, no receipt, lid didn’t fit correctly, funny noise, and I had other questions. Left message for customer serv last night. No call today, so called mid-morning. Left another message. Called around 1:30 I was told customer serv was out to lunch . Left another message later. No call. Called again as it was getting close to 5 and new it was the wkend, left another message. So called and spoke to sales. Totally disrespectful. He put me on hold for customer service. I waited for 55 min and during that time, the sales man argued with me, asked the same questions repeatedly and told me to keep holding. Finally at 55 miin he said, “Oh, I’m sorry, they apparently have left for the day, call back Mon!” Seriously!!! Horrible, horrible service!! .
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American Water Distillers Reviews & Complaints
A one-man ripoff operation. He seems intoxicated and is often incoherent. He goes out of his way to be evasive and unhelpful. I ordered a distiller several weeks ago and it has not arrived though the charge has already appeared on my credit card. He is entirely unwilling to provide any information on the status of the order. There are several web sites under different names, probably due to his poor reputation. Do not do business with anyone with the telephone number [protected]
American Water Distillers Reviews & Complaints
BEWARE. This company is a small (possibly one man) operation with no customer service. There is no email address to contact this company and no physical address listed on any of their web sites (www.webeatprices.com, www.wholesalewaterdistillers.com, www.waterdistiller.com), and you are unable to reply to the emails that they send to you. When you call their number if you press “2” for customer support it only goes to voice mail and I did not receive any return phone calls. When you call their number and press “1” for sales the same person always answers the phone day or night and says that they are unable to handle customer service issues because they only take orders. If you ask to speak to a manager or a supervisor the same sales person (who is probably the owner) will tell you that there is no one available and that they are not affiliated with sales made on the web site. If you ask for the name of a supervisor or owner (who I found out is Ed Porter through internet reserach) the sales person (who is probably also Ed Porter) will claim not to know. Not that it will help you if you have a problem (It certainly did not help me), but I also found out through research that Ed Porter”s fax number is [protected] and his email address is [protected]@aol.com. This company also does not accept pay pal which I suspect is due the the fact that pay pal has buyer protection. If you do an internet search you will find a mountain of complaints from others about American Water Distillers. Please save yourself some stress and do not do business with American Water Distillers, as they have possibly the worst cutomer service I have encountered.